Shauntez Kirby

*** ****** **, *******, ** *****

216-***-****

adtipj@r.postjobfree.com

CUSTOMER SERVICE/CLERICAL PROFESSIONAL

Customer Service Skills

●More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

●Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.

●Ability to train, motivates, and supervises customer service employees.

●A team player, acknowledged as “Total Quality Customer Service Professional.”

●Develop plan, conduct audits, tax reports and filings, and maintain/update accurate inventories.

●Support and drive high levels of customer satisfaction, by providing excellent, prompt, courteous and focused services.

Accounts Receivable/Clerical Skills

●Maintaining accurate cash controls while performing daily balance customer transactions.

●Handle all phone calls in a professional, customer-oriented manner.

●Ensuring all required documentation is included in each customers file, information must be accurate and complete.

●Possess solid computer skills

●General office skills including, but not limited to; scanning, filing, faxing, data entry, sorting mail, receptionist, scheduling, etc.

●Good mathematical knowledge and ability to use a calculator.

Employment

Cleveland Clinic, Independence, OH

Customer Service Representative

●Inbound calls from hospital patients

●Collecting payments

●Account maintenance

●Insuring correct insurance is billed

●Maintaining relationships with patients and insurance companies

KeyBank, Garfield Heights, OH

Lead Teller

●Making deposits and withdrawals on client request

●Balancing drawer and cash vault every day

●Balance ATM

●Handling cash, credit and debit transactions

●Maintenance on client accounts

AutoVin, Solon, OH

Customer Service Representative

●Using automated dialing system, service inbound and outbound Lessee telephone calls to set up inspection appointments.

●Clear and concise communication skills.

●Problem solving abilities.

●Ability to type and talk simultaneously.

Rainbow Clothing Stores, Maple Heights, OH

Sales Associate

●Making sure I stayed in my assigned area, and keep my area clean.

●Assist customers with shopping

●Operating cash register

●Any other duties assigned by my supervisor

National Enterprise Systems, Solon, OH

2019-2021

2018-2019

2013-2014

Collections/Account Receivable

●Contact defaulted consumers via telephone and collect the balance owed.

●Adhere to all applicable state and federal laws including the FDCPA.

●Find creative solutions to secure repayment by suggesting money sources and applicable repayment programs.

Wal-Mart, Bedford, OH

2011-2013

Customer Service Manager

●Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

●Quickly and effectively solving customer challenges.

●Making occasional price adjustments.

●Completing cash counts and daily balance sheets.

●Handling cash/credit card transactions.

Records Imaging, Cleveland, OH

Data Entry Clerk

-Receives and sorts incoming mailed source documents.

-Reviewed and prioritized source documents; identified and interpreted data to be entered.

-Enters data from source documents into computer according to established format.

-Performs other clerical duties, which included photo copying, filing, and collating as assigned.

2008-2010

Education

Remington College, Cleveland, OH

2009-2011

Associate of Science: Criminal Justice

●National Technical Honor Society

●Perfect Attendance Awards

●President and Director’s List Awards

References Furnished Upon Request

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