Entry Clerk Customer Service
Resume:
Shauntez Kirby
*** ****** **, *******, ** *****
*************@*****.***
CUSTOMER SERVICE/CLERICAL PROFESSIONAL
Customer Service Skills
●More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
●Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.
●Ability to train, motivates, and supervises customer service employees.
●A team player, acknowledged as “Total Quality Customer Service Professional.”
●Develop plan, conduct audits, tax reports and filings, and maintain/update accurate inventories.
●Support and drive high levels of customer satisfaction, by providing excellent, prompt, courteous and focused services.
Accounts Receivable/Clerical Skills
●Maintaining accurate cash controls while performing daily balance customer transactions.
●Handle all phone calls in a professional, customer-oriented manner.
●Ensuring all required documentation is included in each customers file, information must be accurate and complete.
●Possess solid computer skills
●General office skills including, but not limited to; scanning, filing, faxing, data entry, sorting mail, receptionist, scheduling, etc.
●Good mathematical knowledge and ability to use a calculator.
Employment
Cleveland Clinic, Independence, OH
Customer Service Representative
●Inbound calls from hospital patients
●Collecting payments
●Account maintenance
●Insuring correct insurance is billed
●Maintaining relationships with patients and insurance companies
KeyBank, Garfield Heights, OH
Lead Teller
●Making deposits and withdrawals on client request
●Balancing drawer and cash vault every day
●Balance ATM
●Handling cash, credit and debit transactions
●Maintenance on client accounts
AutoVin, Solon, OH
Customer Service Representative
●Using automated dialing system, service inbound and outbound Lessee telephone calls to set up inspection appointments.
●Clear and concise communication skills.
●Problem solving abilities.
●Ability to type and talk simultaneously.
Rainbow Clothing Stores, Maple Heights, OH
Sales Associate
●Making sure I stayed in my assigned area, and keep my area clean.
●Assist customers with shopping
●Operating cash register
●Any other duties assigned by my supervisor
National Enterprise Systems, Solon, OH
2019-2021
2018-2019
2013-2014
Collections/Account Receivable
●Contact defaulted consumers via telephone and collect the balance owed.
●Adhere to all applicable state and federal laws including the FDCPA.
●Find creative solutions to secure repayment by suggesting money sources and applicable repayment programs.
Wal-Mart, Bedford, OH
2011-2013
Customer Service Manager
●Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
●Quickly and effectively solving customer challenges.
●Making occasional price adjustments.
●Completing cash counts and daily balance sheets.
●Handling cash/credit card transactions.
Records Imaging, Cleveland, OH
Data Entry Clerk
-Receives and sorts incoming mailed source documents.
-Reviewed and prioritized source documents; identified and interpreted data to be entered.
-Enters data from source documents into computer according to established format.
-Performs other clerical duties, which included photo copying, filing, and collating as assigned.
2008-2010
Education
Remington College, Cleveland, OH
2009-2011
Associate of Science: Criminal Justice
●National Technical Honor Society
●Perfect Attendance Awards
●President and Director’s List Awards
References Furnished Upon Request
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