Customer Service Care Technician
Resume:
Judy Baker
Phone: +1-330-***-****
*****.**@*******.***
EMPLOYMENT HISTORY
TIER 1 TAX SPECIALIST
TURBO TAX
January 2022 - April 2022
Assisted customers in filing their taxes.
Researched tax laws
Provided facts to customers
Guided customer through the submission process
TIER 2 iOS TECHNICAL SUPPORT
TELE PERFORMANCE
December 2019 - December 2021
(Work from Home)
Troubleshoot and resolve issues on iOS and macOS devices
Guided customers step by step through migration, upgrades, and downloads
Resolved customers issues
Caregiver
HOME INSTEAD
February 2017 — November 2019
Provided Companionship Services
Provided Home Helper Services
Site Coordinator
MEALS ON WHEELS
June 2015 — June 2016
Prepared support information to the main office on time
Drove and delivered meals when needed
Followed all food safety principles
Customer Service
AMERIDIAL
January 2013 — November 2014
Answered Inbound calls About Health Insurance
Provided members of Anthem Health information on claims and benefits Digital Print Person
STANDARD PRINTING
January 2009 — January 2011
Processed Customer Digital Print Order
Operated Digital Printing Equipment
Troubleshoot Printer Issues
Restocked Printing Supplies
MARINE
US MARINE CORPS
August 1987 - Oct 1992
EDUCATION
Johns Hopkins University
COVID-19 Contact Tracer Certification, 2020
LaRock Academy
Patient Care Technician, 2018
Grand Canyon University
Bachelor's Degree-Communication, 2013
ACHIEVEMENTS
200hrs Yoga Teacher Training
Patient Care Technician
Integrative Nutritional Coach
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