Clerical Assistant Service Representative
Resume:
Brandi Nicole Johnson
**** ***** ****** **********, ******** 19802 Phone:
Email: *******.**@*****.***
OBJECTIVE: To obtain a position that affords an opportunity to emphasis my excellent customer service skills, while working in a professional environment.
EDUCATION
1990- 1994 Hodgson Vo-Tech High School, Wilmington, DE High School Diploma obtained
*Delaware Technical Community College
EMPLOYMENT
2021 -PRESENT
*Neighborly Home Care
Home Aid/Companion/Retired Nursing Assistance
Nursing the clients back to health in anyway
Making sure they ate proper meals.
Mentally, Physically influencing them to be more activities outside of the home.
Running errands, light housework,
balancing there check books if needed assistance
Withdrawal/ deposits at the request financial
Meeting Greeting of family, communication if needed by clients
Overall being there to comfort and encourage themselves of there capabilities of everyday life
2008-2012
Delaware Psychiatric Center Wilmington, DE 19720
Telephone Operator/Clerical Clerk/ Registered RN
Delaware Psychiatric Hospital
*Front Desk operator. A
Answer an 12 line panel phone lined
Sorted mail from the mailroom for the entire State of Delaware and
Greeting of family and friends of clients information discussing with clients permission.
Knowledge of the Info Rad paging systems
Was the voice of code for the entire Hospital or other important information over the income for the entire campus.
*Experience with creating various reports and other general clerical duties for the Resident Doctor’s?, Coo, Ceo, and the Don
Credit and Audit of various reports
Work with the Dr's with different Schedules and times/dates
*Run the front End and Mailroom along with other administrative Staff
Work close with the Administrator with his interviews,
Administrator my assistant work for different departments
Work on the PowerPoint Screen daily for the visitors, staff, and clients that come into my building
Answer a Switchboard of 12 line panel with various clients, visitors and administration
Update daily an excel spreadsheet of the Requisition keys for the entire staff of the hospital.
Set up various training classes for the training department for the employees that work for entire State of Delaware.
Worked closely with the Ceo, Coo, as well the Don.
Created Microsoft spreadsheet,,,emailed Resident Dr’s. Rotation.
Also I worked very closely with the Chief of Residents. Maintenance reports, keeping records, regulations intact, scheduling the Resident Doctor’s schedule, for the day and evening shift.
Overlooked 4 employees(supervisor)
Overlooked Patients administered Meds, Charting, working very closely with the Resident Doctor.
Patients was my first priority. There well being came before anything.
*Dollar Tree 7 Penn Mart Shopping Center New Castle, DE 19720
2010-2011
*Front End Main Cashier /Supervisor
*Great Customes Service was a must
*Recovery of the the drawls evey evening.
*After store was closed I submitted the transaction of funds from the store to the bank
*Lab Corp of Delaware
*915 Reads WAY Newcastle Delaware 19720
*Handle the specimen of and sort
*Transportation of Organs STAT everyday
2008-2008
Chimes of Delaware
514 Interchange rd. Newark, De Activity Attendant
*Develop and Overseer of youth and adult mental Health activity groups in the range of 7-60
*Administered daily meds to clidailyor just med check vitals temperature
*Created daily and weekly report about client 's productivity
*Responsible for transporting clients to work, home and other activities with them.
*Managed the money and different Schedules for Residents
*Correspondence with the families, and social workers
8/05-2/07 Citi Bank of Delaware,
Passport Representative
*Experienced answering multi phone line
*Experienced in Input and processing clients applications for passport services
*Sorted mail and general clerical duties for the mailroom
2/04-7/04 Fen-is School Faulk Road, Wilmington, DE Human Resource Clerical Assistant
*Answered multi-phone line helping customers with inquires and complaints and updating them with any information provided administrative support to the Human
Resource Director
*Accountable for the maintenance and management of all documents pertaining to Pay roll * Maintained and updated daily logs for concerning recording attendance, sick time, vacation time, etc. and reported any violations of misused time to the appropriate authorities *Assisted with employment verification process for perspective employees and
administers
10/02 — 7/03 New Beginnings Pre-School & Childcare, Inc., Wilmington, DE Administrative Assistant
*Experienced with customer service inquires and complaints by telephone, fax and/or *Experienced with childcare policies and procedures, resolving minor issues only daily Basis concerning all the foster care environment processing for daycare needs.
*Primary contact person to review intake applications; receive payments and/or devise Setting up payment schedules; reviewed incoming documents under 'Purchase of Care' And 'CACFP' Reports.
*Managed and supervised daily office functions; assisting with recruiting strategies; of prepare data reports for audits, typing memos keeping employees and parents aware of upcoming events and holidays, and collected all weekly lesson plans from head teachers and instructors
10/99 — 10/00 Lab Corp of America, Newark, DE
Senior Service Representative
*Recorded and distributed the logistic patterns and travel arrangements for the drivers
*Documented the dispatch and arrival times of the specimens
*Constructed and filed daily and weekly operational reports of office documents and sorted incoming mail
*Picked up and delivered specimens to designated labs across the tristate area
5/97-8/99 Aramark Catering, Wilmington, DE Professional Caterer
*Received and skillfully answered inquires and/or complaints from current and/or potential clients in person, by telephone, fax and/or mail, providing excellent customer service
*Scheduled meetings with clients to discuss catering arrangements for large company functions and/or private parties
*Calculated revenues and prepared payment arrangements; often made collection calls * Made presentations to current and potential clients
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