Sales Associate Customer Service
Resume:
CHRISTI LATHAM
CONTACT
***********@*****.***
PROFILE
High-achieving, sales focused professional successful in closing new business opportunities with annual revenue exceeding $4 million. Expert in prospecting, needs analysis, sales forecasting, and closing tactics. I am enthusiastic and eager to contribute to team success through hard work and building connections with team members and customers. I have a proven ability to highlight the value and benefit of products to draw customer interest through asking questions to understand the customer’s overall needs. I cultivate, nurture, and maintain long-term customer relationships to boost sales and grow brand visibility.
ACCOMPLISHMENTS
Ricoh USA
2018 Achieved 175% of sales target
2018 Great Plains Top Sales Rep
2016 Great Plains Market Place – Top Major Acct Exec
2015 Chairman’s Club
2015 Great Plains Market Place – Top Major Acct Exec
2014 Great Plains Market Place Extreme Award for outstanding 1st half performance (#1 out of 300)
Great Plains Market Place 100% club - 13 time recipient
FY14 Mid-year and Full-year Award
EXPERIENCE
Blackshare Environmental Solutions (11/2020 – Present)
Client Service Manager
Generate and qualify leads to bring new business to the company
Promote products and services to both new and existing clients
Perform cost benefit and needs analysis for clients to highlight the value of our products.
Provide exemplary customer service before, during, and after the sale to maximize and prolong the customer lifetime value.
Ricoh USA (9/2011 – 11/2020)
Major Account Executive II
Highly skilled negotiator
Continually prospected new business
Consistently overachieved sales revenue resulting in over $4 million in revenue (175% of quota)
Top producer in the region handling the highest volume accounts
Managed portfolio of 210 major accounts
Saks Fifth Avenue (2005 - 2011)
Sales Associate
Consistently exceeded sales target by 200% achieving over $600,00 in sales
Established and maintained strong relationships with potential and existing clients
Initiated the coordination of cross-selling activities to ensure customer satisfaction
Consistently ranked among top sales associates within department
SKILLS
B2B sales expert
Exceptional Closing Ratio
High prospecting activity
Consultative Seller
Hunter mentality
Strategic thinker
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