Customer Service Experience Specialist

Angela M DeArmon

** ********* *** **********, ************* 02145 ****************@*****.*** 781-***-**** OBJECTIVE :

I am seeking a full time position where I can utilize my customer service skills while driving overall success.

EXPERIENCE:

REEF Technologies Parking Boston MA February 2018- Present Customer Service Experience Specialist

-Full accountability for the timely collection of payments from customers for citations received though Citizens Bank Portal Box

-Leverage Technical acumen to register transactions on VATS (Municipal Citation Solutions)

-Effective transaction processing, ensuring accuracy and transparency

-Full complement of office work, including handling a high volume of telephone calls, typing letters

(ensuring organization-wide consistency) and creating memos

-Procatively maintain currency of knowledge across all services and programs to provide credible, informative advice and information, while still serving as a point of expertise

-Maintain current information on DMV release forms and facility usage, and developing reports

-Process Appeals both through Citizens Bank Portal Box and VATS (Municipal Citations Solutions)

-Viewed video surveillance images through Gentec

The Home depot Somerville, Massachusetts September 2005 - April 2012 Service Desk Supervisor

● Provide excellent customer service in a fast paced, demanding environment, while managing a team of people. Adapting as needed, handling cash, accounts, phone calls, and basic store maintenance.

● Earned management trust by serving as a key holder, responsibly opening and closing store.

● Described product to customers and accurately explained details and care of merchandise.

● Communicated to vendors regarding backorder availability, future inventory and special orders.

● Achieved high sales percentage with consultative, value-focused customer service approach.

● Worked under strict deadlines and responded to service requests and emergency call-outs.

● Handled cash stock and inventory balances.

EDUCATION:

Somerville High School Somerville, Massachusetts May 2005 High School diploma

SKILLS:

● customer service

● con lict resolution

● strong organized skills

● listening skills, fast learner

● large cash/check deposits

● cash management

● store maintenance

● energetic work attitude

● invoice processing

● creative problem solver

● excellent communication skills

● MS windows pro icient

● credit card processing

● telecommunication skills

● multi-line phone usage

● adaptability

LANGUAGES:

English

Accomplishments:

Customer Relations:

-Earned highest marks for customer service satisfaction, company wide (“Homer Awards”/Employee of the month awards)

-Con lict Resolution

-Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction

-Customer Service

-Researched, calmed and rapidly resolved client con lict to prevent loss of key accounts

-Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers

-Up-sold product and motivated customers to upgrade current product plans

-Cashier

-Achieved highest number of new credit accounts opened within 1-month period

-Customer Interface

-Greeted customers upon entrance and handled all cash and credit transactions

-Assisted customers over the phone regarding store operations, product, promotions, and orders

-Monetary Transactions

-Handled cash, check, credit and automatic debit card transactions with 100% accuracy

-Multi-tasking

-Cashiered with two cash registers at once in tandem to maximize customer low

-Assisted customers over the phone and via email regarding all lot and garage complaints/concerns/issues

-Provided customers both on the phone and email all garage and lot prices and hours

-Viewed video surveillance of all lots and garages through Genetec References

James Fratizia REEF Parking Manager 508-***-**** Steice Canto REEF Parking Supervisor 857-***-**** Mike Smith Supervisor Receiving Home Depot 781-***-****

** NOTE - addressing my work gap, from 2012 to 2018, i had taken the role of stay at home mom, i had a son in 2012, and raised him until he was ready to start school.

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