Front Desk Service Worker
Resume:
Diana Gonzalez
Administration
Verplanck, NY ****6
***********@*****.***
Hardworking and versatile Administrative Assistant/ Family Service worker with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities. Committed and passionate with a focus on professionalism. Multifaceted with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients, and serving as the liaison between different branch offices. Experience with working with Mental Health coordinators and therapists. Bilingual in Spanish.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Case Manager
HTA of New York - Ardsley, NY
April 2022 to Present
• Communicate effectively with 16 school districts in helping provide therapists for their students.
• Collectively work with therapists in order for the children to receive the services they need.
• Collect data from the portal & Input it in the CLAIMS system.
• Put out referrals for children who need services.
• Input data on Microsoft excel sheet to keep order on child, services, therapists & locations.
• Read IEP’s & STACS. Make sure all the information is correct and matches. Loan Officer Assistant
Todd Eliott Real Estate - Floral Park, NY
July 2020 to January 2022
Responsible for directing financial strategies at a company and overseeing the preparation of financial reports and direct investment activities.
Approve or reject lines of credit and commercial or residential real estate. Communicating with clients, attorneys, brokers, agents, and loan officers. Collect information and upload data to digital files. Created financial reports.
• Prepared mortgage loan file by reviewing a loan application, clarifying or obtaining additional information as necessary.
• Preliminary research is needed on the loan to help determine mortgage eligibility.
• Inputs loan application information.
• Prepares all pre-approvals for Loan Officer to send to the Borrower.
• Facilitates mortgage loan applications process by interfacing with Borrower in supplementing additional needed data for completed applications.
• Knowledge on FHA/VA/Conventional & hard money loans. Family Service Coordinator
Sheltering Arms - Corona, NY
March 2018 to September 2020
• Provide a friendly and professional environment for families
• Recruit and enroll children and families to receive Head Start services
• Enter family data in the program database accurately and in a timely manner to facilitate program services
• Inform families of Head Start services and promote parent engagement in all facets of the program
• Address any concerns families may have with their child’s education
• Assist parents in the development of appropriate service plans, i.e. Family Partnership Agreement, Individual Family Service Plan (IFSP), Individual Educational Plan (IEP)
• Coordinate and work alongside the Mental Health specialist, and various therapists including an occupational therapist, speech therapist, etc.
Teacher
Sheltering Arms - Corona, NY
September 2013 to March 2018
Providing a safe and educational environment for the children. Creating lesson plans. Observing the children on a day to day basis. Keeping track of the children's progress using Teaching Strategies Gold. Assessing the children using ASQ assessment tools. Communicating with parents on a daily basis on their child's progress and their daily routine. Receptionist
Sheltering Arms - Corona, NY
May 2013 to September 2013
Welcoming families into the facility. Collecting payments from the parents. Filing. Keeping billing record of the families we serve. Answering phones. Communicating with the individuals who enter the facility. Education
Family and Child Development
Lehman College - Bronx, NY
February 2018 to October 2018
Bachelor in Early Childhood in Early Childhood
Grand Canyon University - Phoenix, AZ
March 2018
High School Diploma
High School of Graphic Communication Arts - New York, NY January 2004
Skills
• Front desk experience (3 years)
• Documentation (10+ years)
• Problem-solving (10+ years)
• Social Service (10+ years)
• Customer Service (3 years)
• Bilingual (10+ years)
• Case Management (8 years)
• Teaching
• Financial Management
• Documentation review
Languages
• Spanish - Fluent
Certifications and Licenses
Assistant Teacher Certificate
Present
Family Development Credential
Present
CPR Certification
NMLS
Teaching Certification
Additional Information
SKILLS
Excellent communication Able to multitask Front Desk Experience abilities
Types 45-50 words per Creative Documentation and
minute reporting
Problem-solving abilities
DASA Training
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