Center Representative Customer Service, Management
Resume:
Nyoka Croxton
Omro, WI *****
*****.**********@*****.***
Professional Summary
Highly motivated individual with a passion to help a company succeed and grow. Possesses a wide range of skillsets, while maintaining a desire to continue to gain knowledge.
EDUCATION
University of Wisconsin – Oshkosh Midwest Paralegal Studies
Program completion December 2009
Wisconsin Department of Public Instruction
Special Education Program Aide – 883
Grades PreKindergarten-12 - 22
COMPUTER SYSTEMS / ADVANCED TRAINING
Certified Tax Specialist
Marketing Training
MAPICS
Skyward Systems
Microsoft Suite
Lean Manufacturing Training
Canva
PROFESSIONAL
Self Employed Tax Preparer
2016-Current
•Income Tax preparation.
•Customer Service.
•Maintaining client files.
•Consolidating Accounts Receivable
Emprize Brew Mill Menasha, WI
Manager 2022-Current
•Manage Daily operations of bar
•Employee Scheduling and training
•Maintain compliance with state and local alcohol laws
•Schedule, plan and coordinate Special Events, both in house and with clients for private events
•Maintain files pertaining to company
•Marketing.
•Other duties as needed to maintain company performance.
Jimmy’s White House Inn Butte des Morts, WI
Server 2016-2021
Jackson Hewitt Tax Service Fond du Lac, WI
Tax Preparer 2013-2016
•Income Tax preparation.
•Customer Service.
•Maintaining client files.
•Consolidating Accounts Receivable.
•Marketing.
Liberty Tax Service Oshkosh, WI
General Manager 2009-2013
•Manage activities of 2 Tax Office
•Income Tax preparation.
•Customer Service.
•Maintaining client files.
•Employee Scheduling and training.
•Consolidating Accounts Receivable
•Marketing.
•Training
•Course Instructor
Income Tax Professional 2009
•Individual Income Tax preparation.
•Customer Service.
•Marketing.
Omro School District Omro, WI
Special Education Aide Substitute 2007-2010
•Working with Special needs children in a one on one basis.
•Using PECS (Picture Exchange Communication Systems) with non-verbal students.
•Note taking in specific high school classes.
•Running video conference equipment for televised language classes.
•Answering phones and accounting for absent elementary students.
Alliance Laundry Systems Marianna, FL
Publication Coordinator 2006
●Printing of production manuals, schematics and machine decals for approximately 500 machines per week.
●Worked closely with Engineering Department to ensure that each machine had proper wiring schematics along with proper UL, ETL, CE Mark and Declaration of Conformity.
Finished Goods Production Scheduler 1995-2001
●Scheduled daily and weekly production builds for approximately 2400 washer/extractor products per month for a leading (number 2 ranking in the world) commercial washing machine manufacturing facility based on product sales forecast and warehouse inventory.
●Maintained a master schedule of actual and forecasted monthly (approximately 2400 units) and yearly plant production via an AS400 MAPICS Database (Accounting and Production Information Control System Database).
●Researched and issued specific serial decals and electronic schematics for each unit produced.
Watson Pharmacy Marianna, FL
Pharmacy Technician/Office 1994-1995
●Processed approximately 150 workers compensation claims per month.
●Assisted in Medicare and Medicaid DME (Durable Medical Equipment) Claims totaling approximately 600 per month.
●Aided in filling and processing approximately 100 Pharmacy orders per day.
Fashion Tech Marianna, FL
Service Center Representative 1993-1994
●Processing customer order status updates of approximately 75 units per day. Keeping track of purchase orders and paying vendors weekly.
●Notifying purchasers of incorrect inventory and out of stock items.
●Processed phone orders and performed shipping traces.
●Calculated and reported employee work hours to main office weekly.
Chipola Aviation Marianna, FL
Line Supervisor/Secretary 1992-1993
●Updated miscellaneous computer files and generated report spread sheets on fuel consumption/fuel system testing required by state.
●Calculated and reported employee work hours to main office weekly.
COMMUNITY INVOLVMENT
Girl Scout of Northwestern Great Lakes
Leader of Troop 234*-****-****
Member and Event coordinator of Omro/Winneconne/Winchester Service Unit (approximately 200 girls).
Fall Service Area Product Manager.
Partners for Pets-
Member of Board of Directors. General volunteering including fundraising.
References available on request
Contact this candidate