Remote Customer Data Entry

LAKEISHA HOPES

Annapolis, MD ***** 240-***-**** ******.****@*****.***

PROFESSIONAL SUMMARY

Seasoned customer service representative committed to high quality service and superior guest experience. Positive and infectious personality with excellent interpersonal and relationship building skills. Also offering top notch skills in oral and written communications, active listening, and analytical problem-solving skills. Enhances customer experience by employing service- oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. savvy, highly accurate and proficient with data entry and general operation.

CORE PROFICIENCIES

Technology Savvy

Organized and able to Prioritize

Excellent Time Management Skills

Strong Crisis Resolution Skills

Microsoft Office Proficient

Ability to work Independently

POS Systems Expert

Professional and Courteous Telephone Demeanor

Credit Card Payment Processing

Excellent Verbal and Communication Skills

Detail Oriented with High Performance Standards

Order Fulfillment

Report Preparation

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EXPERIENCE

December 2020-

September2022

A-1 Virtual Solutions-Remote Customer Care Agent

Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.

Maintained functional and productive workspace prioritizing a quiet atmosphere for call quality and clarity.

Attended virtual department meetings contributing to ongoing improvement incentives and addressing emerging performance concerns.

Answered inbound customer inquiries according to internal policies, meeting concerns and resolving questions.

Provided empathetic and amiable to callers in stressful situations to support constructive outcomes and satisfactory resolutions.

Maintained positive and professional attitude towards customers to foster positive experiences resulting in repeat online purchases July 2018 – March

2020

Hampton Inn by Hilton- Guest Services Agent/Night Auditor

Processed up to 200 guest arrivals and departures per day. Completed shift reports each day detailing reservations, check-ins/check-outs changes and other information requested by management.

Greet and welcome all guests in a professional manner

Answer guest questions about hotel amenities, and provide information about local businesses, restaurants, and attractions that might be of interest.

Collaborate with housekeeping, maintenance, and security to resolve requests and issues efficiently and in a timely manner.

Generate reports outlining room occupancy totals, daily transactions, revenue totals and other figures for management review.

Settled credit card payments through batch processing

Perform computer backups, and print hard copies for certain information

Ensured 3rd party reservation payments were processed and completed.

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