Customer Service Business Associate

Colleen Russo

**** ****** *** ****

Valrico, FL *3594

***-**** ****

***********@*****.***

Executive Summary

Accomplished sales and marketing professional with a history of exceeding 100% of sales quota. Effective account management skills resulted in strong client relations and referrals. Persuasive communicator, use consultative selling skills to identify opportunities, overcome objections, develop strong relationships and turn cold canvassing into sales. Consistently provides a high level of customer service resulting in strong customer retention.

7/2018-12/2021 Partner Payments – Senior Account Executive

•Extensive lead generation with 100 calls daily

•Campaign management supporting specific vertical markets

•Gained new customers resulting in multi-million-dollar sales

12/2016-11/2017 Spielberger Law Group - Case Manager

•Great management aptitude with strong convincing skills

•Efficient organizational planning and case management

•Support business development activities through use of client relationship management and other proprietary software by ensuring proper tracking of client’s status

5/2016-10/2016 Jabra -Territory Sales Representative

•Creates new leads by cold calling in a 11-state territory

•Collaborates with partners for developing new business

•Develops strong client relations to up sell to existing customers

6/2015-5/2016 Sencommunications - Strategic Business Associate

•Prospects for leads to develop phone system sales opportunities

•Gains commitments for technical product demonstrations

•Generates leads by driving prospects to IT events

4/2013-2/2015 Response Marketing Excellence - Account Executive Wells Fargo Team

•Applies strategic analysis to identify qualified individuals who have wealth to invest with financial advisors

•Consults financial advisors on best practices for financial seminar/event presentations

•Recognized nationally for driving prospects to seminars resulting in outstanding event attendance

12/2011-10/2012 Telovations - Inside Sales Manager

•Lead generation for outside representatives in the southeast

•Hunts strategically utilizing various lead sources for new lead generation

•Developed marketing programs with operations resulting in new business development and quota attainment

3/2008-11/2011 Relational Technologies - Marketing Manager/Account Manager

•National lead generation for a team of 23 representatives resulted in over 100% of quota attainment

•Key Account Management skills accounted for a 96% client retention rate

•Negotiated regional discounts with hotels for seminar bookings

10/2005-3/2008 Avaya Telecommunications - Inside Channel Hardware/Software Sales

•Developed non-traditional approaches of uncovering leads through business journals, Expansion Magazine and Economic Business Development websites

•Exceeded a 23 million dollar quota for sales in Ohio and Kentucky

•Created Channel Partner campaigns to reach a 10 million dollar partner quota

12/1983-8/1996 Carlson Travel - Director of Corporate Sales/Account Manager

•Account management and vendor negotiations resulted in 20% savings for corporate clients

•Generated 18 million dollars in travel revenue in 13 years

•Hosted presentations for clients on travel expense management

Education: Becker College, Worcester, MA Travel & Tourism Degree

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