Service Representative Nursing Assistant
Resume:
Raven S. Brown
**** **** **** ***** ************, VA 23834 804-***-**** *********@*****.***
SUMMARY
Ambitious, goal-driven administrative professional offering 5+ years of experience in a healthcare capacity for various companies. Demonstrate the ability in providing exceptional customer service, nursing assistant and implementing process improvements. Operate effectively within a startup or rapidly growing environment, developing new processes and procedures across a variety of departments. Well- versed in project and time management skills prioritization of tasks, multi-tasking, and delegation of duties. Demonstrate a fast-learning ability, attention to detail, communication skills, teamwork, and client confidentially. I am seeking a position where I can develop and excel while giving my best to an employer. I am a sincere, loyal, and dedicated individual who has a great deal of ambition. I love to learn, and I am always up for a challenge. I get along well with others, while also working efficiently on my own. PROFESSIONAL EXPERIENCE
Westminster Canterbury Richmond Henrico, VA February 2022 – Present As a Certified Nursing Assistant, I provide the residents hands on nursing care in a professional and compassionate manner to include;
• Documenting residents’ vital signs, intake, output, and possible changes in behavior properly.
• Conducting activities that matched their physical and cognitive abilities.
• Providing assistance with bathing, dressing, and toileting to those who could not do these tasks alone.
• Providing assistance with eating and oral care to those who could not do these tasks on their own. Trugreen Richmond, Va March 2020 – May 2022 (seasonal) As a (remote) Lead Customer Service Representative, I apply my administrative duties to train new hires in training rooms and assign training manuals through email.
• Handled intake department interactions via phone (Inbound and Outbound),
• email, voicemail, faxes, and chat, received payment, complaints, retention calls.
• Maintained a positive empathetic, and professional attitude toward customers
• always.
• Responded promptly to customer inquiries.
• Communicated with customers through various channels.
• Acknowledge and resolved customer complaints.
• Processed order forms, applications, and requests.
• Kept record of customer interactions, transactions, comments, and complaints.
• Provided feedback on the efficiency of the customer service process. The Laurels of Bon Air Richmond, VA September 2020 – September 2021 As a Certified Nursing Assistant, I provided the residents hands on nursing care in a professional and compassionate manner to include;
• Providing assistance with bathing, dressing, and toileting to those who could not do these tasks alone.
• Providing assistance with eating and oral care to those who could not do these tasks on their own.
• Documenting residents’ vital signs, intake, output, and possible changes in behavior properly. Retreat Doctor’s Hospital Richmond, VA November 2018 – February 2020 As a Mental Health Technician, I provided the residents hands on nursing care in a professional and compassionate manner to include;
• Conducting admissions and discharges
• Providing assistance with bathing, dressing, and toileting to those who could not do these tasks alone.
• Providing assistance with eating and oral care to those who could not do these tasks on their own.
• Documenting residents’ vital signs, intake, output, and possible changes in behavior properly. Poplar Springs Hospital Petersburg, VA February 2017 – December 2020 As a Lead Mental Health Technician, I provided the residents hands on nursing care in a professional and compassionate manner to include;
• Conducting activities that matched their physical and cognitive abilities.
• Providing assistance with bathing, dressing, and toileting to those who could not do these tasks alone.
• Providing assistance with eating and oral care to those who could not do these tasks on their own.
• Documenting residents’ vital signs, intake, output, and possible changes in behavior properly. General Dynamics Chester, Va February 2016 – February 2017 As a Customer Service Representative, I provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process to include;
• Handles inbound and/or outbound customer calls
• Assisting with account inquiries, customer complaints, or support issues
• Provides support by phone, email, live chat
• Coordinates with other teams and departments
• Troubleshoot customer problems
• Provide product and service information
Dunlop House Assisted Living Colonial Heights, VA March 2014 – February 2016 As a Certified Nursing Assistant, I provided the residents hands on nursing care in a professional and compassionate manner to include;
• Providing assistance with bathing, dressing, and toileting to those who could not do these tasks alone.
• Providing assistance with eating and oral care to those who could not do these tasks on their own.
• Documenting residents’ vital signs, intake, output, and possible changes in behavior properly. Colonial Heights Healthcare Center Colonial Heights, VA October 2013 – June 2014 As a Certified Nursing Assistant, I provided the residents hands on nursing care in a professional and compassionate manner to include;
• Documenting residents’ vital signs, intake, output, and possible changes in behavior properly.
• Conducting activities that matched their physical and cognitive abilities.
• Providing assistance with bathing, dressing, and toileting to those who could not do these tasks alone.
• Providing assistance with eating and oral care to those who could not do these tasks on their own. Lowes Home Improvement Prince George, VA January 2010 – October 2012 As a Customer Service Representative,
• Providing customers with pricing information for materials and labor costs for projects such as remodeling or construction projects
• Helping customers choose products based on their needs and budget requirements
• Maintaining the store’s visual appeal by arranging merchandise in a way that catches the eye of potential buyers
• Explaining technical details about products to customers who are unfamiliar with the item being sold
• Ensuring that all customer orders are accurately filled, processed, and delivered on time
• Performing clerical tasks such as entering data into computers, answering phones, and filing paperwork
• Assisting customers with loading and unloading large purchases from vehicles
• Assisting contractors with selecting and ordering supplies for jobsite use
• Identifying and resolving customer issues
EDUCATION/ CERTIFICATIONS
Petersburg High School Adult Education, Certified Nurse’s Assistant Certification #140*******, 2013 Chesterfield Community High School, High School Diploma, 2009 American Heart Association, CPR/BLS Certified 11/2021-11/2023 SKILLS
• Mental Health Counseling
• Group Therapy
• 1:1 Counseling
• Crisis Intervention
• Documentation
• Microsoft Word/Excel/Office
• Typing (34 words a minute)
• Communication (Verbal/ Written/ Phone)
• Customer Support
• Time Management/Organization
• Web Browser (Google, Safari, Internet Explorer, Fire Fox)
• Gmail/Yahoo/Google Docs
• Problem Solving
• Data Entry
• Order Processing
Contact this candidate