Entry Clerk Data

DESTINEE BOLTS

********.*.*****@*****.*** 832-***-****

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Verbal and Written Communication

CRM Software

Data Entry and Maintenance

Multitasking and Prioritization

Calm and Professional Under Pressure

Product Merchandiser

02/2022 - Current

Displayed appropriate signage for products and sales promotions Printed labels and tags for for-sale merchandise

Communicated and coordinated planogram execution with store management

Stocked and rotated shelves and built displays to deliver results for stores and suppliers

Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.

IQOR

Call Center Representative

01/2021 - 09/2022

Provide product and service information to customers Sell eligible home device insurance plans while inputting customers' claims and orders into the computer

Identify and de-escalate issues to resolve all customer complaints Document all call information according to standard operating procedures Chat in teams with coworkers and leads when assistance is needed Host weekly meetings using zoom

High volume calls daily in a face pace environment Monthly sale November 2021, 40 Sales with SP 100, January 2022 29 Sales with SP 96

KBR

WFH Global Security Administrator

02/2019 - 01/2021

Reviewed network traffic, monitoring records to identify patterns and indications of events associated with security breaches and vulnerabilities. Identified metrics and key performance indicators for evaluating global network security, developing procedures for staff to eliminate work habits compromising sensitive data.

Hosted meetings and conducted consultations with managers, executives and staff to educate on effective security practices and advise on implementing new technologies securely.

Summary

Skills

Experience

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Maintained strong call control and quickly worked through scripts to address problems.

PAPPASITOS CANTINA

RESTAURANT SPECIALIST

06/2018 - 09/2019

Table maintenance, hospitality, food and dining preparation, communicate effectively with guests and staff

Work hands on to maintain structure and strategic cleaning around the restaurant

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations

Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty. Union Tank Car Company

Administrative Assistant

09/2017 - 07/2018

Completed paperwork and online forms timely, accurately, and according to policies and procedures

Created weekly webinars, zoom and Skype conferences Facilitated communication between departments, management and customers to resolve issues and achieve performance targets Identified needs of customers promptly and efficiently Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports

Monitored attendance records by taking note of staff vacation time, sick days and personal days

Conducted and initialized background checks for potential employees Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

LONGHORN STEAKHOUSE

TRAINER

07/2015 - 08/2017

Learned food ingredients and measurements to better assist with questions from guests

Tested trainees on materials to determine levels of understanding and areas requiring further instruction

Evaluated and communicated trainee participation and performance in reports to management

Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options

Educated waiters on menu, memorization strategies and how to convey information clearly

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales

Calculated charges, issued table checks and collected payments from customers

Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.

THE HOME DEPOT

APPLIANCE SPECIALIST

07/2014 - 09/2015

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines

Juggled multiple projects and tasks to ensure high quality and timely delivery

Maintained part inventory for on-site installation, maintenance and repair of appliances

Instructed customers on how to properly operate, care for and configure appliances

Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases

Communicated effectively with customers about orders LAMAR UNIVERSITY

Bachelor of Science in Criminal Justice

REFERENCES REFERENCES UPON REQUEST

Education and Training

References

Contact this candidate