Process Operator Collection Representative

Jackie S. Hoard

Cell: 816-***-****

Multi-faceted professional with experience in accounts receivable collection, legal collection, legal research, finance, customer service, cash management, administrative services, records management & law office management. Outstanding written & oral communication skills.

Results-oriented producer adept in thorough task completion.

Skilled negotiator with unique ability to forge relationships across cultural/professional divides.

Innovative leader whose strong work ethic inspires and motivates others to excel.

BACKGROUND AND QUALIFICATIONS

Johnson County Community College, Overland Park, Kansas

Partial completion of Associate of Arts Degree in Business Administration

Proficient in Microsoft Office Suite including Excel, Elite Enterprise, ARCS G2; Great Plains Accounting Module, insurance billing platforms to include Collaborati, Serengeti, Abacus Case Management System, and EC/EMF Pacer System

EXPERIENCE

LITTLER MENDELSON, PC

ACCOUNTS RECEIVABLE SPECIALIST AUGUST 2018 – APRIL 2022

Accounts Receivable Specialist working with 74 assigned shareholder attorneys (international & US attorneys) to monitor and collect balances due for legal services provided

Daily review status of invoicing for services rendered to insurance carrier (EPLI)

Prepare daily and monthly reports to track client interaction regarding balances due and monitored the need to escalate enforcement of company policy to the CIMC committee

Assist assigned attorney’s in reaching their assigned corporate goals

WALLACE SAUNDERS AUSTIN BROWN & ENOCHS, CHARTERED

COLLECTION REPRESENTATIVE AUGUST 2014 – AUGUST 2018

Collector of outstanding balances due WSABE

Established timeline process to track submission and collection of balances due on balances due by insurance carriers

COLLECTOR – COMMERCE BANK, August 2013 – August 2014

Collector of deficiency balances on credit cards, automobile loans, recreational vehicle loans

Negotiated collection and/or surrender of financed collateral

COLLECTIONS ADMINISTRATOR, LATHROP & GAGE, LLP, August, 2012 - July,2013

Point of contact with debtors accepting/posting payments, negotiating payment arrangement and settlement for 120+ clients

Prepared petitions to obtain judgment on accounts where payment arrangement has not been successful

Supported docket manager and county court to effect service of process

COLLECTION SPECIALIST, WELLS FARGO AUTO FINANCE, January, 2009 - April, 2012

Collector of deficiency balances on repossessed automobiles

Consistently among top ten performers of forty-two collection professionals

SUPERVISOR/TEAM LEAD

MARTIN, LEIGH, LAWS & FRITZLEN, LLP, Apr 2008 - Aug 2008

Supervised department of 4 collections and 4 paralegals in collection of third-party credit card debt and foreclosure processing

Double collections each month employed there

SUPERVISOR, CUSTOMER/PROVIDER RELATIONS AND LEGAL ASSISTANT

WORRY FREE SERVICE; A SUBSIDIARY OF R. S. ANDREWS ENTERPRISES

LEAWOOD, KANSAS MAY 2002 – APRIL 2008

Key player in developing in-house collections process, resulting in $13+ million in three years

Manager 1200+ legal files placed with outside counsel, including suits, bankruptcies and foreclosure

Assisted in appeals case presented before the Supreme Court of Kansas

FINANCE MARKETING REPRESENTATIVE

WORRY FREE SERVICE; A WHOLLY OWNED SUBSIDIARY OF KANSAS CITY POWER & LIGHT COMPANY, KANSAS CITY, MISSOURI, JANUARY 1999 – MAY 2002

Instrumental in developing network of 50+ partner/service providers in 15 sate service territory

Consulted as expert in development of performance standards for partner/service provider network

Conducted training seminars on financing options offered by Worry Free Service; on-site and via teleconference

Processed loan applications verifying information provided via TheWorkNumber, Equifax and/or Dun-Bradstreet, approving or declining based on established guidelines

Reviewed contractor applications for acceptance/denial into financing program

Oversaw users of financing program to insure compliance

Trained team of finance department representatives to process loan applications

Generated $10+ million in consumer loans be developing credit standards and loan processes

PRODUCT SUPPORT COORDINATOR

WORRY FREE SERVICE; A SUBSIDIARY OF KANSAS CITY POWER & LIGHT COMPANY, KANSAS CITY, MISSOURI MARCH 1998 – JANUARY 1999

Supported department activities by being point of contact for partner/service providers

Responded to questions regarding financing program, services offered and billing issues

Initial point of contact for loan applications, making recommendations regarding approval or denial

TREASURY CLERK II

KANSAS CITY POWER & LIGHT COMPANY, A DIVISION OF GREAT PLAINS ENERGY, KANSAS CITY, MISSOURI JANUARY 1986 – MARCH 1998

TELLER

KANSAS CITY POWER & LIGHT COMPANY, A DIVISION OF GREAT PLAINS ENERGY, KANSAS, MISSOURI SEPTEMBER 1982 – JANUARY 1986

REMITTANCE PROCESS OPERATOR

KANSAS CITY POWER & LIGHT COMPANY, KANSAS CITY, MISSOURI JANUARY 1982 – SEPTEMBER 1982

REFERENCES FURNISHED UPON REQUEST

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