Summary

Skills

Experience

Gabrielle Lewis

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

CUSTOMER SERVICE REPRESENTATIVE 01/2022 - Current

Alorica, Hampton, VA

CUSTOMER SERVICE ASSOCIATE 11/2020 - 05/2021

Wawa, Hampton, VA

SALES MANAGER 09/2018 - 01/2020

Billionaires Hair, Hampton, VA

.

Hampton, VA 23666 757-***-**** adtilc@r.postjobfree.com

• Customer Support

• MS Office proficiency

• Inbound and Outbound Calling

• Project management

• Credit card payment processing

• Report creation

• Call Center Operations

• Quality control

• Customer relations

• Report generation

• Office equipment proficiency

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.

Tracked monthly sales to generate reports for business development planning. Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Maintained professional network of potential clients and business opportunities. Education and

Training

OFFICE MANAGER 11/2016 - 11/2018

Scope painting, Hampton, VA

SALES ASSOCIATE 04/2013 - 11/2016

National Vision Center, Hampton, VA

High School Diploma, 06/2009

Kecoughtan High School, Hampton, VA

Medical Assistant, 06/2012

Everest College - Chesapeake, Chesapeake, VA

Certified Nursing Assistant, 06/2015

Riverside College of Health Careers, Newport News, VA Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Updated details in company database by keying in customer contacts and delivery dates. Managed office inventory and placed new supply orders. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sold various products by explaining unique features and educating customers on proper application. Built and maintained relationships with peers and upper management to drive team success. Answered incoming telephone calls to provide store, products and services information.

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