Customer Service Assistant Manager

***.Brea ***.**** Greenville, Thompson SC ***** **************@*******.*** linkedin.com/in/breathompson1 Goal-oriented and reliable professional with over 10 years of sales and customer service management experience. I have played a vital role in improving daily operations and exceeding sales goals with effective leadership and problem resolution skills. I help high growth companies resolve issues related to turnover, low sales and ineffective planning. I am eager to bring my dynamic skill set to a high-growth company where I can play a vital role in improving the development of sales strategies, client services and leadership. Burris & Pressley Realty September 2019 - Current

Licensed Realtor, Greenville, SC

• Estimate listing price by evaluating the comparative market analysis of the current market to price accurately and minimize on market time.

• Educate home buyers on the market trends and properly pair with mortgage programs for efficient and quick closings.

• Build rapport with the community and peers to increase client reach and maximize closed deals.

• Create advertising and target marketing for consistent brand awareness and growth of client base.

• Navigate several operating systems that support CRM, detailed market reports, scheduling and research. TD Bank, N.A. September 2016 - October 2019

Banking Specialist, Greenville, SC

• Analyzed client portfolios to identify solutions such as HELOCS, credit cards and personal loans to maximize account sales and increase client retention.

• Accurately submitted personal loan applications to compliance guidelines while effectively managing 90+ incoming calls a day.

• Communicated effectively across multiple departments to ensure proper account management and execution of one call resolution.

• Trained new hires following compliance guidelines to improve compliance evaluations and decrease employee turnover.

Customer Service Manager / Sales Expert

Revenue Growth Leadership Training Market Penetration BT

Experience

• Successful sales and marketing experience across multiple industries including retail, phone channel and real estate.

• Resourceful leader that easily builds rapport and identifies customers needs while implementing innovative sales techniques.

• Highly motivated professional with proven proficiencies in mentorship, system management, lead generation, and negotiation skills.

Licensed South Carolina Realtor

NASM Certified Personal Trainer/ Weight Loss Specialist

● Master in Presentation Design

● Expert in Microsoft Office

● Expert in Google Drive

● Expert in System Management

● Expert in Research/ Data Analysis

● Master in Writing

● Expert Social Media Marketing

● Expert in Operating Systems.

● 80 WPM Typist

Things Remembered August 2015 - September 2016

Assistant Manager, Greenville SC

• Recruited and hired new team members that created a cohesive environment through team-building.

• Created scheduling and processed payroll for 5 - 10 employees while updating shipment and inventory and leading weekly signage and display change projects.

• Developed expert engraving skills on glass, metal, acrylic, wood and plated products by mastering engraving software and machines to create quality products and repeat purchases.

• Coached employees to company standards and expectations of engraving quality while fulfilling customer requests to minimize damaged goods and improve customer satisfaction Victoria's Secret June 2011 - August 2015

Assistant Manager, Columbia, SC

• Trained and coached new hires and existing employees on product knowledge and placement, customer experience and sales strategies.

• Managed store opening and closing, processed payroll, led store meetings and supervised marketing, product and mannequin display changes.

• Drove daily sales by suggesting products from each department using promotions, offers and credit card perks to boost purchases at thePOS.

• Hosted and coordinated after-hours events that improved customer loyalty and retention and increased quarterly sales.

University of South Carolina Columbia, South Carolina Bachelor of Science, Business Administration: Marketing & Entrepreneurial Management Technical Skills

Education

Certifications/ Licenses

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