Customer Service General Manager

Bonnie Springs

Boonsboro, MD *****

***********@*****.***

240-***-****

Willing to relocate to: DMV area - Delaware - Florida Authorized to work in the US for any Employer

Work Experience

GENERAL MANAGER, GABE’S 2/2020 - Present

Responsible for Customer Service and Rewards Card Base Development, Recruiting and Developing Management Team, Performance Reviews of Salaried and Hourly Staff, Monthly P&L Review, Payroll Controls, Implementing Weekly Marketing Packets, Inventory Compliance, and Exceeding Sales Goals OFFICE MANAGER, CUSTOM LANDSCAPE

June 2016 to December 2019

Responsible for Accounts Payable & Receiving, Inventory Control, Customer Service, Marketing, New Hire Paperwork, Payroll, Cash Management, and Operations of a small Retail store, including Merchant Services. Developed Website to Expand Business to include Hardscaping General Manager, PETCO

February 2002 to May 2016

Responsible for Customer Service, Employee Development, P&L Management, Animal Welfare, Pet Services, Performance Reviews, In-Store Marketing, Inventory & In-Stock Compliance, Payroll Controls, Event Planning & Execution, Assisted in District Training of Management Candidates, and New Store Set-ups Store Manager / District Trainer, LANE BRYANT

August 1996 to January 2002

Lead Sales Team in Customer Service and Sales Goals; Hiring/Training/Development of Sales Teams including Management candidates; Sales Floor Merchandising & Execution of Marketing Promotions; Layaway Compliance; Cash Management; Quarterly and Yearly Written Evaluations of Management and Sales Team; Assisted District in Training and Development of Sales Teams; Assisted District Manager with New Store Openings

Education

DIPLOMA

SOUTH HAGERSTOWN HIGH SCHOOL

ASSOCIATES DEGREE in Business Administration

HAGERSTOWN COMMUNITY COLLEGE

Skills

• Skilled at organizing projects, defining priorities, delegating tasks, and meeting deadlines. • Strengths in planning, problem solving, and communication

• Customer Engagement

• Team Development

• Self-Motivator

• POS

• Kitchen Experience (Less than 1 year)

• Line cook

• Team Player

• Management Experience (10+ years)

• Retail Management

• kitchen

• Cooking

• Training & Development (10+ years)

• Management

Assessments

Supervisory Skills: Directing Others — Highly Proficient January 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: https://share.indeedassessments.com/

share_to_profile/16ba214950fb1862901581110caada8ceed53dc074545cb7 Customer Focus & Orientation — Expert

January 2020

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ f99cc3291c63eb1e565791494cf4d5ceeed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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