Support Specialist It

An (Cody) Le- Systems Engineer

470-***-****, ************@*****.***

Objective

To grow and continue my career with an organization that will utilize my Management and IT Operations skills to benefit mutual growth and success.

Education

2009-2014 Georgia State University

Bachelor of Business Administrations

Concentration in Computer Information Systems

Work Experience

OMP USA Smyrna,GA Systems Engineer June 2020-Preset

●Internal office support Lead for Laptops, New Hire Orientation, mobile device setups, printers, data center checks, and all setups including Teams Phone and Virtual Room Meeting support.

●Provide weekly updates on the company's technological assets and supplies.

●Daily ticket resolution via Omnitracker, and created multiple Knowledge Base articles for documentation purposes.

●Remote support via Teams/Quick assist of Virtual Machines, Account Lockouts, and VPN.

●Basic Powershell scripting, network support, sharepoint, MS Azure, and VM ware maintenance and building.

Surya Technologies Atlanta, GA Enterprise Desktop Engineer Oct. 2019- July 2020

●Support clients on-site with IT related issues. (Multiple Offices- Cherry Bekaert)

●Help with client budget and ensure feasibility of office IT changes.

●Laptop imaging and provisioning via network boot IPv4 imaging.

●Created a plan and implemented for inventorying and image process for client.

●Resolve issues with end users remotely via Bomgarcloud.

●Document all work and service via SD Management Plus.

KornFerry International Atlanta, GA IT Support Specialist Dec. 2015- Sept. 2019

●Provided internal support for emergency outages and computer networks.

●Worked with Cisco switches, ports, routers, and network server.

●Used ADUC for account lockouts, and computer domain adds.

●Re-imaging laptops, desktops, and providing hands on support.

●Resolved problems through Remote Assist (Logmein123/Bomgarcloud).

●Quarantine and removal virus, malware, and any other threats.

●Troubleshoot printers, mobile devices, and all computer software/hardware.

●Office 365 Support (SharePoint, OneDrive, Teams, ect.)

●Documented all work and services through Service Now.

●Resolve on average 20+ tickets a week.

Fidelity Bank Decatur, GA IT Support Assistant September 2015-October 2015

Tata Consultancy Services (PWC) Atlanta, GA IT/Helpdesk Support May 2015-Aug. 2015

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