Bus Driver Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JAMES

HENNESSEY

J

*** ***** ******, *********, ******* 33897, 401-***-****, *******@*******.*** Accomplished transportation professional with in-depth knowledge of safety and traffic regulations and defensive driving techniques. Punctual and efficient driver motivated to provide prompt, friendly, and professional services. Fully committed to safety and satisfaction of all passengers. Experienced and reliable Bus Driver with clean driving record and proven track record of transporting passengers safely. Skilled in defensive driving techniques as well as in dealing with difficult or disruptive passengers. Remains on schedule and seek alternate routes. Efficient [Job Title] experienced in planning and optimizing [Type] routes. Devoted to helping passengers feel safe and comfortable throughout each ride. Account for all fare money and keep rides secure with diligent attention to important procedures.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities. Focused [Job Title] delivers consistent and professional work for every assignment. Offers [Number]+ years in

[Type] industry environments and top-notch abilities in [Skill] and [Skill]. Trained in [Area of expertise]. Capable [Previous Job Title] experienced working in challenging environments. Excited about the opportunity to take the next career step with [Company Name].

Route schedule adherence Navigation and road safety Passenger assistance CDL Class A Safety practices Air Brake Certification Passenger relations Critical thinking Cultural awareness Analytical thinking Planning Task prioritization

Defensive driving

Bus Driver June 2021 - Current

Disney Orlando, Florida

Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction, and other hazards.

Picked up and discharged passengers at designated bus stops safely. Performed pre-trip and post-trip inspections of assigned vehicle. Reported accidents, incidents, or unusual occurrences to dispatcher. Identified operational and mechanical issues to report findings to garage technical crew. Provided passengers with excellent customer service and general knowledge regarding bus routes and local attractions.

School Bus Driver December 2018 - May 2021

StarChild Acadamey Windrmere, Florida

Remained alert during trips to give full attention to traffic, weather, and road conditions. H

Followed security rules to transport authorized students, school personnel, and chaperones. Ran daily scheduled routes and handled numerous special school events and field trips without accidents or safety concerns.

Identified and reported maintenance concerns to management based on routine pre- and post-trip inspections.

Prevented harassment, safety violations, and other unauthorized behaviors with skilled management of bus environment.

Assisted students with disabilities onto and off of vehicle with compassionate and skilled help. Logged daily activities and promptly reported notable incidents. Protected staff and passengers by enforcing behavioral rules. Monitored crossings to prevent driver and pedestrian encounters. Kept bus in good working order and clean for students. Helped children understand how to ride, enter, and exit safely. Navigated neighborhoods and city streets successfully by learning routes. Rendered first aid to injured students and notified school to connect with parents. Bus Driver June 2018

Disney Orlando, Florida

Picked up and discharged passengers at designated bus stops safely. Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction, and other hazards.

Performed pre-trip and post-trip inspections of assigned vehicle. Conveyed delays due to accidents or other traffic and transportation situations. Identified operational and mechanical issues to report findings to garage technical crew. Handled passenger emergencies and disruptions.

Kept vehicle clean, sanitized and well-maintained at all times. School Bus Driver August 2016 - April 2018

Durham School Services Cumberland, Rhode Island

Followed security rules to transport authorized students, school personnel, and chaperones. Remained alert during trips to give full attention to traffic, weather, and road conditions. Ran daily scheduled routes and handled numerous special school events and field trips without accidents or safety concerns.

Identified and reported maintenance concerns to management based on routine pre- and post-trip inspections.

Protected bus riders by consistently following traffic laws and mandatory safety regulations. Maintained detailed records of daily activities, maintenance actions, and notable incidents. Maintained comfort of bus by regulating ventilation, temperature, and lighting. Monitored crossings to prevent driver and pedestrian encounters. Logged daily activities and promptly reported notable incidents. Helped children understand how to ride, enter, and exit safely. Operated full-size and medium buses to transport students to and from school. School Bus Driver January 2016 - July 2016

First Student Warwick, Rhode Island

Remained alert during trips to give full attention to traffic, weather, and road conditions. Ran daily scheduled routes and handled numerous special school events and field trips without accidents or safety concerns.

Followed security rules to transport authorized students, school personnel, and chaperones. Prevented harassment, safety violations, and other unauthorized behaviors with skilled management of bus environment.

Protected bus riders by consistently following traffic laws and mandatory safety regulations. Kept bus in good working order through basic upkeep of fuel, oil, water, windshield washer, and other fluids maintenance.

Protected staff and passengers by enforcing behavioral rules. Monitored crossings to prevent driver and pedestrian encounters. Helped children understand how to ride, enter, and exit safely. Kept bus in good working order and clean for students. Logged daily activities and promptly reported notable incidents. Truck Driver February 2014 - August 2014

Western Express Nashville, Tennessee

Minimized safety issues with regular vehicle inspections and proper incident reporting. Planned and adjusted routes to account for traffic and construction issues. Maintained detailed logs, customer records, and DOT-required documentation. Transported dangerous goods and carefully followed safety procedures. Complied fully with applicable rules and regulations governing sizes and weights of loads, safe routes, and required break periods.

Switched easily between local and long-haul routes based on available work and company needs. Met delivery targets consistently, mapping efficient routes manually and with GPS apps. Complied with all license and transportation requirements, including maintaining proper weights and displaying correct markings.

Managed efficient loading and unloading, monitoring processes and handling safe trailer coupling. Maintained accurate records by processing accurate forms and payments. Avoided delays by continuously monitoring weather and road conditions for hazards. Checked vehicles to verify good working order of mechanical, safety, and emergency equipment. Satisfied customer needs every day, including special rush deliveries and oversize loads. Truck Driver July 2013 - December 2013

Western Express Nashville, Tennessee

Minimized safety issues with regular vehicle inspections and proper incident reporting. Maintained detailed logs, customer records, and DOT-required documentation. Planned and adjusted routes to account for traffic and construction issues. Kept truck clean and in good operating condition with daily upkeep. Drove routes up to [Number] miles to pick up and deliver diverse loads. Coupled and uncoupled trailer connections with consistency and skill. Avoided delays by continuously monitoring weather and road conditions for hazards. Complied with all license and transportation requirements, including maintaining proper weights and displaying correct markings.

Checked vehicles to verify good working order of mechanical, safety, and emergency equipment. Met delivery targets consistently, mapping efficient routes manually and with GPS apps. Maintained accurate records by processing accurate forms and payments. Kept vehicle in good working order with regular maintenance and basic repairs. Secured cargo for transport using ropes, chains, and covers. Truck Driver March 2013 - June 2013

C.R.England Salt Lake City, Utah

Planned and adjusted routes to account for traffic and construction issues. Maintained detailed logs, customer records, and DOT-required documentation. Minimized safety issues with regular vehicle inspections and proper incident reporting. Drove routes up to [Number] miles to pick up and deliver diverse loads. Switched easily between local and long-haul routes based on available work and company needs. Kept truck clean and in good operating condition with daily upkeep. Complied with all license and transportation requirements, including maintaining proper weights and displaying correct markings.

Met delivery targets consistently, mapping efficient routes manually and with GPS apps. Satisfied customer needs every day, including special rush deliveries and oversize loads. Maintained accurate records by processing accurate forms and payments. Prevented load shifting by securing loads with ropes, chains and bracing. Avoided delays by continuously monitoring weather and road conditions for hazards. Checked vehicles to verify good working order of mechanical, safety, and emergency equipment. Driver Trainee March 2013 - April 2013

UNFI Dayville, Ct.

Traveled diverse terrain and roadways in dynamic weather conditions. Inspected and maintained vehicles, including verifying adequate fuel supply and oil level, and monitoring functionality.

Maintained safety and focus in high-pressure situations, including operating vehicles at variable speeds and in dynamic traffic conditions.

Transported passengers, packages, and equipment while observing safety and traffic regulations. Safeguarded passengers and parcels, traveling within speed limits and observing established traffic laws. Properly installed safety chains, tow bars, and hooks when towing equipment was required. Kept areas clean, organized, and in line with company professional standards. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Assisted customers with sales and service needs.

Boosted efficiency by keeping work areas clean, tidy, and free of debris. Maintained full compliance with legal, health, and safety regulations. Completed tasks promptly and with minimal oversight. Approached and solved work problems with initiative and sound judgement. Delivery Driver January 2013 - March 2013

Dejana Truck and Equipment Smithfield, Rhode Island Followed scanning, tracking, and documentation procedures to reduce errors. Answered delivery, payment, and stock questions to enhance customer experience. Provided highest level of customer service to achieve delivery satisfaction rating. Complied with security protocols to maximize safety. Used handheld device to scan orders, obtain route information, and navigate. EDUCATION

Avoided safety issues with frequent vehicle inspections and preventive maintenance. Operated company vehicles to pick up and deliver products. Met schedule demands by planning efficient routes and adjusting plans to compensate for accidents. Rotated and managed inventory at customer accounts. Tanker Truck Driver October 2005 - September 2010

Diesl Direct Stoughton, Mass.

Prepared vehicle condition reports, route sheets, and DOT logs daily. Supported team by communicating road safety and customer service issues to dispatch. Verified tank product type and amount against work order and delivery paperwork. Coordinated delivery paperwork detailing amounts delivered and customer billing information. Transported different types of hazardous and non-hazardous materials. Performed consistent, complete pre-trip inspections on tires, fluids, and controls. Satisfied customer needs every day, including special rush deliveries and oversize loads. Checked vehicles to verify good working order of mechanical, safety, and emergency equipment. Kept vehicle in good working order with regular maintenance and basic repairs. Met delivery targets consistently, mapping efficient routes manually and with GPS apps. Avoided delays by continuously monitoring weather and road conditions for hazards. 4 Years

Rhode Island College, Providence, Rhode Island

High School Diploma June 1969

North Providence High School, North Providence, Rhode Island

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