Security Officer Customer Service
Resume:
James Augusma
**** ***** ******* ****** *** *** Miramar Fl 33025
*************@*****.*** or ************@*****.***
OBJECTIVE Secure a position as a law enforcement officer or Sherriff deputy.
SKILLS Excellent Leadership Skills Highly Effective Interpersonal Skills
Excellent Writing Skills Detail Oriented
Superior Customer Service Crisis Management
Effective Communication Strong Analytical Skills
Effective Problem Solving Fluent in English, French & Creole
EDUCATION Bachelor of Arts, December 2008
Keiser University, FT. Lauderdale, FL
Major: Criminal Justice
GPA: 3.6/3.75
Dean’s List, Honor-magna cum laude
Associate of Arts, May 2005
Keiser College, FT. Lauderdale, FL
Major: Criminal Justice
GPA: 3.75
Basic Law Enforcement Training Course, November 2013
North Central Georgia Law Enforcement Academy
Post Certification
EXPERIENCE Blockbuster Video, February 2003- March-2012
Store Manager:
Administered the store functions including selling of merchandise and directing store operations. In addition, I assisted on all aspects of customer relations including: insuring proper consistency of Blockbuster’s financial at the store level. I also monitored and a controlled profitability objective of store set forth; company budgets, forecasts; and ensured sell, promotions, policies, and guidelines priorities.
Key Responsibilities:
Managed twelve employees; my team and I drove sales by delivering exceptional customer service per the store operations manual. Insured store promotions and displays, including point of sales and general retail operation. Also educated staffs on key products, current consumer trends and sales. Prepared all staff schedules weekly for special events inventor
walkway sales, loss prevention class module, and merchandising. Also trained and supervised all employees working at the store level.
U.S Security Associates Inc., February 2009 – September 2012
Security Officer:
Assisted the property manager with some aspects of community home and followed property-wide policies, emergency procedures, safety procedures and overall asset protection.
Key Responsibilities: ensured the safety and security of the community and residents; patrolled the facility, reset any inactive alarms and responded to emergency situations, attended resident’s needs and assisted contract vendors for the community. My administrative work consisted of filing of incident reports, preparing payroll sheets, evaluating employee performance, and followed the rules of conduct by the U.S Security operations manual.
Marksman Security Corp. September 2012- March 2013
Security Officer:
Key Responsibilities: ensured the safety and security of the community and residents; patrolled the facility, reset any inactive alarms and responded to emergency situations, attended resident’s needs and assisted contract vendors for the community. My administrative work consisted of filing of incident reports. Also I followed the rules of conduct and regulations by Marksman operations manual.
Imperial Majesty cruise lines April 2013- August 2016
Customer service and sales
Develop new accounts, maintain existing accounts and implement sales strategies to achieve revenue goals and maximize profits for the cruise line while maintaining client satisfaction Develop and maintaining relationship with keys client in order to produce extended stay rom
Bahamas Paradise Cruise Line December 2017-April 2020
Sales
Analyze current potential market and sales trends and coordinate all activities to maintain and increase revenues and market share through added business volume and increase rate
Excellent Sales skills great people person patient,motivated,hard working and detail oriented
Perform other duties as assigned
COMPUTER:
SKILLS Microsoft Word 2010
Microsoft Excel
Microsoft PowerPoint
WordPerfect 9.0
Outlook
Internet Web
REFERENCES Available upon request.
Contact this candidate