Nursing Assistant Substitute Teacher Health Navigator Care Manager
Resume:
JoAnn R. Saunders, EdD
Hixson, TN 37343
************@*****.***
Professional Qualifications
Facilitated over 300 new-hire trainees for healthcare, call centers, and government healthcare agencies.
Developed and implemented pilot program for maternity, comorbidity, and job readiness programs.
Exemplary in leadership roles as Corporate Trainer, Care Manager, Case Manager, Team Lead, Advisor, Supervisor and Assistant Manager for various healthcare, education institution and businesses.
Prior healthcare experience as a State Tested Nursing Assistant and Home Health Aide.
Ability to create and modify learning environments that cater to adult learning needs.
An extensive background in creating and implementing training resources (modules, content that has been placed in web assessment, etc.)
Strategic with implementing adult learning methods that affect student academic goals.
Keen ability in assisting new-hire trainees and students to apply a growth mindset to improve their academic performance.
Strong understanding and implementation in Qualitative and Quantitative research methods.
Skilled researcher in adult education and State of Tennessee and Georgia Medicaid.
Efficient in assessing and navigating Blackboard, Kahoot and Zoom technology resources.
Effective in utilizing Microsoft Office products.
Education
EdD in Higher Education
Concordia University Portland, Portland, OR
10/2015 - 4/2020
MEd in Education Management
Strayer University, Atlanta, GA
04/2009 - 03/2012
BS in Business Administration and Business Management
Bryan College, Dayton, TN
04/2007 - 12/2008
AA in Psychology
Cuyahoga Community College, Cleveland, OH
09/1993 - 08/2004
Employment History
Health Navigator & Care Manager, Blue Cross Blue Shield of Tennessee, Chattanooga, TN
10/2019 – Present
Interacts through digital format with maternity members advising and providing resources and education to help manage their health.
Collaborates closely across multi-departmental teams and healthcare providers to coordinate care and focus needs related to medical, behavioral, and social determinants of health which require a high level of critical thinking skills.
Actively supports department as a mentor and trainer of new hires.
Contributes as an integral part of multiple work groups and pilot programs creating processes to improve productivity in workflow.
Responsible for our members plan benefits and program eligibility.
Long-Term Substitute Teacher, National Heritage Academies (Pinnacle Academy)
05/2013 - 04/2019
Responsible for the education, curriculum, and development of K-8 students; subjects to include English/Language Arts, Social Studies, Science, and Economics.
Advanced as a Team Lead coaching grade level teams on effective Classroom Management.
Additional focus on the collection and submission of attendance, grades, and State assessment data.
Health Information Specialist, University Hospital
04/2013-11/2013
Collection, organization and entry of patient discharge records.
Organize and prepare charts for scanning into medical records repository.
Implemented high attention to detail for maintaining the privacy of patient Medicaid and Medicare information.
Publication
Saunders, J. (2019). A Study to Determine Barriers That Impact Adult Learner Academic Success. (Thesis, Concordia University, St.Paul). Retrieved from https://digitalcommons.csp.edu/cup_commons_grad_edd/419
Awards and Honors
Appointed to Board of Directors as Director of Education for Alton Park Development Corporation, November 2021
Mentor in Chattanooga Step-it Up Program 2021
Sammy Davis Award Employee of the Month for BlueCare Outreach, June 2021
Ohio Lottery Teacher of the Month, March 2016
Pinnacle Academy Academic Specialist of the Year, 2014
References
Dr. Clifford T. Wallace, Principal of Propel Schools
***************@*************.*** 216-***-****
Dr. Terry Webb, Dean of Counseling, Psychological, and Student Accessibility Services at Cuyahoga Community College
*****.****@***-*.*** 216-***-****
Shannon Thorton, Director of Scholar Intervention and Data
*******.*******@*****.*** 216-***-****
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