James M. Dodge III

** ****** ****** ***** ***** Salem NY 10590

914-***-****

adtiiw@r.postjobfree.com

TECHNICAL SKILLS

Operating Systems: Windows Operating systems through Windows 11, Apple OS through Monterey and iOS Windows Server 2016.

Hardware: Cisco, Hewlett Packard Servers, Printers and Disk Array, Cisco Routers/Adaptive Security Appliances, Dell, Gateway, Lenovo Laptops/Desktops including all PC compatibles (Windows), MAC Macbooks/Desktops/iPads

Software: Citrix-GoToAssist, Cisco AnyConnect Secure Mobility Client, Microsoft Outlook/Exchange including hosted Exchange, Windows Server to 2008, Lotus Suite, Microsoft Office Suite through 2019 (including Office 365), Corel Office, Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, ArcServe, Veritas, Checkpoint Secure Remote, Adobe Photoshop, Adobe Acrobat Pro, BES, Active Directory User Management.

EXPERIENCE

Dodge Technologies LLC Technology Director 9/06 - Present

Manage all aspects of small business and individual hardware and software needs including security networking and hardware/software installation and configuration, and all aspects of post-configuration and installation client support.

• Set up/configure remote access and off-site backup.

• Migrate/Configure/Administer Office 365 for businesses including OneDrive for Business and Sharepoint

• Set up/configure cloud-based services including hosted Exchange/domain management.

• Set up/configure wireless access.

• Initiate/support e-mail clients in Exchange environments, Outlook integration, and webmail.

• Manage purchase process including hardware/software research and recommendations, purchasing and configuration.

• Support/troubleshoot user issues on a 24/7 basis including desktop/laptop/printer hardware.

• Train users on-site, including all aspects/versions of Microsoft Office and Microsoft/MAC operating systems.

• Create leave-behind training materials geared to user’s specific needs.

• Set up/configure desktops/laptops.

• Evaluate new software and hardware to better serve client base.

• Active Directory - User and Computer Management and Domains and Trusts

Kaye Scholer, LLP Mobile Technologies Manager 1/00 - 9/06

Managed the Mobile Technologies Department for global law firm.

• Implement disaster recovery procedures including creating off-site offices and home/remote access for entire NY office.

• Delegated and supervised workload for 5 direct reports.

• Managed technology purchase process firm-wide, including hardware/software research, purchasing and configuration.

• Supported all foreign and domestic offices on mobile technology issues.

• Administered 400 mobile devices (including Blackberry) worldwide (including purchase, configuration and troubleshooting).

• Oversaw firm-wide loaner equipment program, including scheduling, management of equipment pool and technology support.

• Evaluated new software/hardware where applicable to mobile computing.

• Set up/configured desktops/laptops for mobile/remote use (dial-up networking/direct dial-up and VPN).

• Set up/configured temporary remote offices, including remote network configuration (workstations & servers).

• Set up networking for mobile/office computing within Microsoft networking standards.

• Set up secure tunnels/route for Internet access to firm domain through Checkpoint Secure Remote.

• Facilitated home user laptop/desktop issues (for MAC and Windows).

Sonnenschein Nath & Rosenthal (now SNR Denton) Application Support Coordinator/Migration Manager 7/97-1/00

Applications support for New York office of global law firm.

• Delegated and supervised workload for two trainers and one assistant.

• Administered Lotus Notes, Concordance, JFS and Access databases for all New York employees.

• Enhanced intraoffice collaboration by promoting usage of, and increasing training and support for, new end-user applications.

• Teamed with legal and paralegal staff to determine, recommend and implement software solutions; trained staff in new

applications and supported existing applications (e.g. Ecco, Summation, Access, etc.).

• Worked closely with headquarters applications team in rolling out new applications selected for firm-wide use.

• Assessed training needs, wrote documentation and conducted training seminars.

• Provided backup support for Systems Administrator in maintaining existing hardware base.

• Assisted in recommending and installing new hardware.

• Worked with technical divisions across multiple cities to maintain optimum network configuration in New York office.

EDUCATION

Productivity Point International, New York, NY

Certificates: Train the Trainer, Lotus Notes Administrator

Johnson & Wales University, Providence, RI

Bachelor of Science, Cum Laude

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