Call Center Sales Manager

*** ********* ** . • LILBURN, GA *****

PHONE 470-***-**** • E-MAIL: ***********@*****.***

THOMAS E. ATWOOD

SUMMARY OF QUALIFICATIONS

Over 20 years of commercial sales, management and customer service experience through privately owned companies and distributors. Consistent and successful record of accomplishing sales objectives, customer relations building, business development and facilitating communication between diverse groups to achieve corporate goals.

PROFESSIONAL EXPERIENCE

Best Plumbing Specialties, Inc.

04/2010- Present

District Sales Manager-GA

In 12 plus years with Best Plumbing Specialties, have grown the active accounts from approximately 110 accounts to over 375

Manage a diversified portfolio of business which include Commercial Properties, Management Companies, Correctional and Detention facilities, Hospitals, Sport Stadiums, Universities and Educational Institutions.

Used my talent in cold calling as well as utilizing warm leads to consistently increase business year after year.

Educated and trained Engineers, building technicians, contractors, and end users on execution of all product lines as well as consulting on new projects and build outs.

Managed the accounts and kept them up to date on new products and upsold them to increase sales while helping to keep their facilities running at maximum efficiency.

Proficient in ERP and CRM systems such as Epicore Prophet 21 and Rubbertree CRM platform.

Stovall and Co. Inc., Buford, GA

03/2002 – 11/2009

Outside Sales Rep. - Golf Irrigation Division ( 02/04 - 11/09 )

Responsible for sales, service and marketing for over 250 existing and new accounts in east Georgia.

Increased personal sales from $465,000 to $ 1,100,000 + per year within first 2 years.

Helped in planning and designing of irrigation systems for new golf courses, as well as renovations of existing courses.

Aided in promoting Stovall & Co. and Rain Bird Corp. by helping run two trade shows per year.

2007 Southeast Sales Rep. of the year

Inside Sales Manager- Golf Irrigation Division (03/02-02/04)

Manage the day to day operations for southeastern golf division of over 750 accounts while working hand in hand with all outside sales reps. in conjunction with customer orders, meetings and service calls.

Reduced inventory by 20% while maintaining high profits with lower overhead.

Head of all purchasing for golf division.

Built and maintained strong relationships with vendors to insure lowest possible costs for Stovall.

Oversaw all aspects of logistics including shipping and receiving of orders as well as coordination with company drivers for deliveries for the golf division.

Helped consistently raise sales numbers/profits every year.

Haband Corporation, Athens,GA

06/1999- 03/2002

Operations Supervisor- National Sales Call center

Supervised up to 75 employees per shift.

Successfully organized and trained new employees.

Evaluate employees in performance reviews.

Resolve high conflict problems with customers to preserve company reputation and customer confidence.

Emerald Assets Mgmt, LLC. –Norcross, GA

04-1998- 05/1999

Assistant Project Coordinator

Supervise five employees

Assisted in planning for consolidating and liquidating company assets of businesses due to corporate bankruptcy.

Consolidated company properties into numbered lots by categorizing and itemizing possessions for public and private auctions.

Assisted with all aspects to facilitate buyers during auctions.

EDUCATION

Associate’s Degree Sport and Rec. management- Gwinnett Technical College

General Studies- Athens Technical College

Rain Bird Academy – C3T Level 1 and C3T Level 2 certified

PROFESSIONAL MEMBERSHIPS

Member of GGCSA & USGCSA (Georgia Golf Course Superintendents Assoc. /United States)

Former Treasurer, Gwinnett Technical College Sport and Recreational Mgmt. club.

REFERENCES

Upon request

VOLUNTEER EXPERIENCE

Helped organize and run events for charities such as Relay for Life and The American Cancer Society.

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