Human Resources Training And Development Procurement Operations

GERON AYERS

Washington, DC *****~ 202-***-****~ *****.*****@*****.***

HUMAN RESOURCES TRAINING AND DEVELOPMENT PROCUREMENT OPERATIONS Human Resources professional with experience applying a wide range of HR principles, concepts, practices, laws and regulations sufficient to consult on HR matters. Serves as expert on Track and provide status updates on HR assignments and projects. Adept at providing written and oral communications on multiple HR programs and coordinate and facilitate meetings with internal and external stakeholders.

• Strong customer service skills and the ability to communicate with others, orally and in writing.

• Strong analytical skills, including the ability to collect, synthesize, and summarize relevant data, perform root cause analysis, analyze workforce and competency data, and provide recommendations and solution.

• Excellent oral and written communication skills possess the ability to write standard of operations, performance reports and presentations.

• Good understanding of the methods and administrative machinery for accomplishing the work of an organization Areas of Expertise: Employee Relations, Employee Benefits, Organizational Development, Employee Performance Improvement, Leadership Development, HR Policy, Change Management, Workforce Planning & Development, Training/Development, Recruitment/Staffing

PROFESSIONAL EXPERIENCE

HUMAN RESOURCES ASSISTANT 05/2022- 10/2022

GOLDEN KEY GROUP

HOURS PER WEEK: 40

Provided advisory services to employees on employee benefit programs such as retirement, group life insurance, health benefits, thrift savings plan, long-term care and flexible spending. Identified staffing requirements based on business needs and current employee skill sets. Managed new hire orientation programs and other resources in support of the onboarding process.

• Identified, analyzed and proposed solutions to problems and issues in the area of benefits

• Conducted new employee orientation; coding and processing a variety of benefit-related personnel actions; calculating creditable service deposits; preparing annuity estimates and retirement packages; preparing and conducting employee benefits and retirement training sessions

• Advised management on various types of recruitment sources, to develop strategies to ensure maximum results to support management staffing requirements

• Evaluated resource needs and current and projected changes and develop recommendations for efficient/effective use of staff and for personnel management adjustments consistent with program changes

• Interpreted and determined the degree of compliance with regulations and other employment program requirements in an assigned organization

• Processed and tracked Family and Medical Leave Act, workers’ compensation and state disability insurance plans; ensured 100 percent accuracy of form completion, allowing employees to receive benefits in a timely manner

• Provided expert advice and assistance to managers on the full-scope of employee relations issues, including conduct and performance-based actions, leave and medical concerns

• Provided a full range of external placement and recruitment duties for a large, multi-mission, or complex organization, for which innovative and assertive recruiting strategies are needed

• Provided management advisory services regarding appropriate disciplinary and other corrective techniques that are responsive to a wide range of conduct based and performance problems

• Performed a full range of the most complex and difficult work related to employee relations programs including adverse action

• Developed and used alternative dispute techniques and methods for resolving employee relations disputes at the lowest level possible

• Answered questions from employees and managers on a variety of personnel management matters related to the assigned personnel management functions

• Interacted with new hires, Consultants, Hiring Managers, Executives and other areas of HR, as needed

• Resolved minor employee problems pertaining to employee conduct or dissatisfaction, poor work habits, tardiness and absences

• Explained rules and regulations, procedures, rights and obligations to both management and employees

• Provided advice and assistance through in-depth written and/or oral advice and guidance to managers and human resources professionals in administering applicable labor agreements

• Advised management officials on various HR processes; advising on the procedural and regulatory requirements governing HR functions and or processes

• Oversaw the processing of internal and external recruitment and placement actions for assigned organizations. Ensure application of the appropriate regulations, policies, procedures, and laws

• Conducted employee fact finding and administrative investigations which involve alleged employee misconduct cases

• Negotiated resolutions to problems with labor representatives while working toward productive labor and management relations

• Ensured accuracy and timeliness of information, spelling, grammar construction, punctuation

• Independently resolves difficult issues/problems requiring consideration of the total human resources (HR) management program

• Used a wide range of HR techniques to analyze case law, principles, practices and regulations sufficient to perform detailed analyses and to draw conclusions based on the legal issues, problems, and situations of the case

• Performed office duties using a multitude of software applications such as Outlook, Word, Excel, PowerPoint, and SharePoint

• Provided technical assistance, troubleshooting and support for regularly scheduled meetings, conference calls, video teleconferences, and webinars

MANAGEMENT SPECIALIST (HUMAN RESOURCES) 01/2021-05/2022 ISOLUTIONS

HOURS PER WEEK: 40

Utilized diverse knowledge of human resources/personnel management best practices and procedures to identify, evaluate, and integrate the widest range of considerations into problem solving efforts for serviced organizations. Developed special recruitment strategies to assist an organization in meeting hiring goals and objectives.

• Determined employee pay under a wide variety of personnel action scenarios

• Examined requests for personnel actions for accuracy, adequacy of documents submitted, and assures that proper regulations have been followed

• Collected data, analyzed, and managed the New Employee Orientation Program, which requires creating and refining the new employee orientation process map, and coordinated with other offices

• Conducted pre-employment processing to include tentative and final job offers.

• Utilized various human resources information systems to process actions, maintain employee records and files; enters and retrieves data, searches systems, and produces reports

• Reviewed, processed and resolved problems/discrepancies relative to personnel actions

• Collected information for employees and managers/supervisors on employee benefits, and answers questions regarding entitlements

• Independently conducted orientation for new appointees as determined appropriate

• Reviewed completed documents for missing or conflicting applicant information, as required

• Responsible for processing new employee's enrollments, administering the oath of office, and ensuring standards of conduct and government ethics orientation are completed and signed

• Explained pay rates, pay periods, within grade increases, annual and sick leave accrual, etc. in order to familiarize employees new to the organization with certain HR terminologies and practices CUSTOMER SERVICE REPRESENTATIVE (ADMINISTRATIVE SPECIALIST) 08/2019-12/2020 K4 SOLUTIONS

HOURS PER WEEK: 16

Reviewed all incoming correspondence, attaches necessary background material from files, and requests preliminary information or comments from senior management. Drafted various documents and reports for office use; serving as a liaison between the supervisor and other personnel for administrative matters; preparing travel arrangements and managing and reconciling purchase cards.

• Managed and provided customer service related functions performs and manages the day-to-day administrative operational tasks and is responsible for the efficiency of all administrative controls, procedures, and office operations

• Coordinated a variety of administrative and management services such as travel and composing a variety of correspondence

• Planned, organized and managed front office administrative and executive support services, functions and activities

• Researched, reviewed and analyzed basic laws, regulations, policies, procedures, and past practices as well as current issues and topics pertaining to ongoing initiatives that may be of interest to executive staff

• Examined, and performed analysis of subject-matter content to determine which items should be brought to management’s attention and which may await attention at some future time

• Participated in developing and implementing administrative policies, guidelines, and processes for the office

• Performed detail searches, gather, compiles, verifies facts, summarizes or extracts data from reports

• Maintained calendars and schedules for multiple officials and arranging and coordinating meetings top-level business executives

• Presented recommendations to leadership, providing support to office leadership on special projects

• Provided a variety of essential administrative, technical, and office management support to facilitate more effective and efficient operations

• Ensured that all materials are considered and approved by proper officials, and applies knowledge of the functions and objectives of the overall organization, to suggest corrections or revisions

• Researched and analyzed technical, financial or program issues; reviewing information and applying standard quantitative or qualitative analytical techniques

• Disseminated and tracked information as it relates to new initiatives and special projects; consolidating data using office automation systems

• Performed office duties using a multitude of software applications such as Outlook, Word, Excel, PowerPoint, and SharePoint. Provided technical assistance, troubleshooting and support for regularly scheduled meetings, conference calls, video teleconferences, and webinars

• Researched and analyzed selected management initiatives and documents, reviewing them for applicability, adequacy, and compatibility with the company's goals and objectives

• Served as the authority and advises staff on the interpretation and applicability of policies and procedures governing the preparation and processing of correspondence, electronic messages, and reports QUALITY APPEALS INTERNAL AUDITOR 08/2013-12/2020

MEDICAL TRANSPORTATION MANAGEMENT

HOURS PER WEEK: 40

Reviewed financial records, spreadsheets, and other documents to gain a thorough overview of company finances. Performed calculations to ensure all financial figures are accurate.

• Talked to staff members and assessing their tasks to identify areas where company operations can be made more efficient

• Wrote reports to summarize findings and propose changes

• Met with management to discuss their recommendations and how these can be implemented

• Implemented best audit and business practices in line with applicable internal audit statements

• Managed resources and audit assignments; identified and reduced all business and financial risks through effective implementation and monitoring of controls.

• Developed, implemented and maintained internal audit policies and procedures in accordance with local and international best practice

• Compiled and implemented the annual Internal Audit plan

• Conducted ad hoc investigations into identified or reported risks

• Oversaw risk-based audits covering operational and financial processes EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

NORFOLK STATE UNIVERSITY

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