Scrum Master System Analyst

SILPA BOBBA

*****.*****@*******.***

Contact: +1-513-***-****

SYNOPSIS

• 14 years of overall IT experience with 6+ years as Scrum Master & Business/System Analyst and 7+ years of experience into Manual, Performance and Automation testing across Banking, Telecom and Healthcare domains

• Worked in a SAFe-Agile project environment with close to 200+ team members with 22 scrum masters

• Strong strategic and leadership expertise in various software development methodologies like Waterfall, V-Shape and Agile framework: Scrum &Kanban.

• Managed multiple teams spread across geographies for multiple releases under Agile delivery model while being responsible for managing scope, time, risk, quality and communications functions for projects.

• Experienced in monitoring project progress and radiating information to the team and stake holders.

• Experienced in facilitating Release Planning, Standups, Sprint Planning, Backlog Grooming, and Retrospective meetings.

• Skillful at analyzing & translating complex customer requirements and system problems to design & implementing innovative customized solutions.

• Experienced at creating and maintaining Requirements Traceability Matrix, review Requirements Traceability Matrix to ensure accuracy and adherence to business requirements

• Excellent facilitation skills in conducting surveys, questionnaires, interviews, brainstorming and JRD sessions

• Skilled at analyzing the existing system for new solutions to improve system operational efficiency, performance and quality

• Skilled at requirements planning and Management, requirements elicitation and analysis and user persona IT SKILLS

• Methodologies: Scrum, KanBan, Waterfall, V-Model, RUP, XP

• Agile Management Tools: JIRA, Azure DevOps

• Tools & Utilities: Rational Clear Quest, Rational Clear Case, Share Point, HP Quality Center, Confluence

• Microsoft Office Tools: MS Word, MS Excel, MS PowerPoint

• RDBMS: MS SQL Server

• Technologies: Exposure to VBScript, Java

CERTIFICATIONSANDEDUCATION

• SMC – Scum Master Certified

• SAFe Practitioner (Pursuing)

• ISTQB Certified

• Bachelor of Engineering, Anna University (2006)

DOMAIN EXPERTISE

• Banking domain - CASA Accounts, Loans & Cards

• Finance domain – Indirect Tax

• Telecom Domain – Asset Management

• Healthcare

• Media & Entertainment

PROFESSIONAL EXPERIENCE

1) Sr. Scrum Master

Client: Centene Healthcare, USA via Brook Source August 2022 - Present Centene is a publicly traded managed care company serves as an intermediary for government-sponsored and privately insured health care programs.

Roles & Responsibilities

• Facilitating Scum activities for 2 Scrum teams. 1st Team is in its forming, storming and norming stage and the 2nd team is in its performing stage

• Shifting the focus from completing Agile activities to creating sustainable, measurable business value

• Supporting the team in developing efficient user stories through INVEST criteria

• Re-estimated the efforts in terms of story points for the whole project

• Embrace the concept of continuous learning and instill the same in the teams through agile boot camps, lunch and learn sessions and fun engagements Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrums, Sprint reviews and demos, Sprint retrospectives and backlog refinement meetings for multiple teams.

• Assisted product owners/Business Analysts with product backlog grooming and potential sprint visualization.

• In the learning process of SAFe Quality Practices.

• Help the Product owner in decomposing the Epics into Features and user stories to maintain the product Backlog in a healthy state.

2) Scrum Master

Client: Shell via Aritha Consulting Services Jan 2021 to August 2022 S4 HANA Asset Digital Core Program for Supply Chain area – is a Migration project from ECC to S4 Hana. Bringing the benefits of BUILDING AGILE in a process heavy ERP transformation program. Iterative Design phase with SPRINTS to convert Shell Taxonomy through a fit-gap analysis to an Agile Product Backlog with EPICS, Features & User stories Roles & Responsibilities

• Mentored 2 cross-functional global finance teams, each of 16 team members (Indirect Tax) and 6 team members (Account Receivables & Order To Cash)

• Shifting the focus from completing Agile activities to creating sustainable, measurable business value

• Worked in a SAFe environment with 20+ scrum masters and 200 team members

• Facilitated all Agile/Scrum ceremonies including sprint planning, daily scrums, sprint reviews and sprint retrospectives, coached team members and clients on Agile process

• Worked closely with the process implementation team, SOS and Integration workshop meetings and coordinated dependencies within finance pillar and between cross-pillar scrum teams

• Facilitated mini scrum teams to understand the dependencies well in advance

• Led the team to adapt Azure DevOps tool to backlog refinement, capacity planning (story points), sprint planning, tracking and managing sprints

• Following up the sprint status through Kanban board, burn down charts and reporting tools and communicated team velocity and sprint progress and other metrics

• Supported product owner in documenting the user stories

• Re-estimated the efforts in terms of story points for the whole project

• Embrace the concept of continuous learning and instill the same in the teams through agile boot camps, lunch and learn sessions and fun engagements Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrums, Sprint reviews and demos, Sprint retrospectives and backlog refinement meetings for multiple teams.

• Assisted product owners/Business Analysts with product backlog grooming and potential sprint visualization.

• Coach and shield the Team through the agile best practices and best SAFe Quality Practices.

• Help the Product owner in decomposing the Epics into Features and user stories to maintain the product Backlog in a healthy state.

• Helped build consensus around a common purpose, scope, objectives and KPIs, including their alignment to Organization’s overall business strategy.

• Have led the Scrum Community of Practice at the organization wide to bring about the best practices and implement based on the need and feasibility.

3) BSA/Scrum Master

Singapore Turf Club via Info121 Services, Singapore Jan 2018 to Nov 2020 Roles & Responsibilities

• Facilitate sprint planning, daily scrums, sprint reviews, sprint retrospectives, stake holder meetings and software demonstrations

• Managing simultaneous projects within SAFe and Agile frameworks from onboarding, training, transition, stabilization to current stage of execution

• Worked with maturity model for stories developed by team and arranged multiple grooming and pre-grooming session to refine business stories based on INVEST criteria of READY and identify dependencies within and across teams.

• Guiding and Coaching SDM’s, Team Leads and Scrum Masters while making sure that delivery targets are met, SLA’s and Sprint’s processes are adhered.

• Helped in prioritization of customer’s IT initiatives based on needs, strategy, workload and budget

• Identifying new opportunities while talking to customer and provide solution while talking to customer and provide solution while talking to COE and architects from multiple global teams

• Worked on multiple engagements including DevOps, Test Automation, Performance Testing, Machine Learning and Data Modeling

• Work closely with product owner in backlog management and continuous delivery of features

• Educate and reinforce scrum methodology and agile framework to team members and stakeholders

• Planned and monitored project spending/budgeting and guided projects to complete on time, within scope and budget

• Tracked and managed product backlog, burn down metrics, velocity and task breakdown

• Addressed problems through risk management and contingency planning

• Coached and mentored IT and other teams in Scrum ceremonies and educated product owners in Agile methodology

• Took initiative in developing concept and presenting business case for suite of marketing management and analytics projects that formed the basis of a broad multi-million dollar project to enable just-in-time analytics, historical tracking and business process improvement opportunities leading to growth in what was considered a mature business 4) Business System Analyst

UNITED OVERSEAS BANK, via Comtel Solutions Pvt. Ltd., Singapore Jan 2015 to Oct 2017 A leading Retail Bank, providing exceptional services in Asia with a core focus on Personal, Business and Corporate Banking Roles & Responsibilities

• Lead development and testing vendor teams for UOB's banking application for Singapore, Malaysia and Thailand which standardized front office transactions

• Prepared functional requirement documents for change requests and update the adaptable functionalities for respective countries

• Prepared technical specification documents shared by Front-end, Middleware and Host teams

• Managing development and testing vendors teams, verifying environment readiness in SIT, UAT and production environments

• Responsible for producing high quality documents for Test Planning & Strategy, Defect tracking and Process improvement

• Created test plans and requirement traceability matrix and perform end-to-end project activities

• Prepared environment readiness to both SIT and UAT environments to work on Projects and Change Requests in parallel

• Deployed new build to all SIT and UAT environments using Clear quest and Clear case and provided UAT support Developed Control-M batch scripts and deployed builds to SIT and UAT environments

• Coordinated test, release and cutover activities across team and program for successful implementation and GO LIVE 5) SQA Analyst

United Overseas Bank, contracted via DL Resources, Singapore Oct 2011 to Nov 2014 Roles & Responsibilities

• Designed and developed a robust and scalable test automation framework that supports the client's application running on entirely the latest web technologies

• Developed the Test Cases Client based on FSD'S and Business Rules and for Web Client Test Cases based on Use Cases, Wire Frames, Annotated Documents and Business Rules

• Created functional automation scripts for the report generation module using tools Selenium Web Driver and TestNG

• Setup the Automation framework using Selenium Web Driver to run test cases in cross browsers and platforms

• Performed Regression testing on new builds, every modification in the application using Selenium Web Driver

• Performed all aspects of verification including Smoke testing, Functional testing and Regression testing on major functionalities of the application

• Developed and Executed TestNG Test Cases using Eclipse IDE 6) Test Analyst

IBM India Pvt Ltd, India April 2007 to Aug 2011

Test Analyst, Medco (US Healthcare Org), ITI Neovision (Poland, Media & Entertainment), Vodafone (Portuguese, Telecom Org) and IBM Product Development Team (RQM & RTC)

Roles & Responsibilities

• Involved in Business requirement calls right from the initial phases of SDLC to understand the client requirements. Attended Status calls with clients to represent overall Testing, Defect and Risk status

• Prepared Test Plan, Author Test Report that consists of Defects, Test execution/Test case design status

• Performed root cause analysis for the maintenance tickets raised and document the solution provided to the client

• Analyzed the requirements, create Test cases document, prepare Test Data and Test environment for execution, performing Test Execution and Defect resolving

• Developed Automation Frameworks, identifying potential solutions, developing the scripts for regression test cases and performing regression test execution on every cycle

• Identified Business critical scenarios, developing scripts for Performance testing using various protocols, generating VUsers, monitor the system performance and analyze test results

• Worked closely with developers, testers and a variety of end users to ensure technical compatibility and user satisfaction

• Reviewed System Test Cases, UAT test cases and test scripts to make sure that the user requirements are met

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