Customer Service Representative
Resume:
Tiawauna Threatt
Dynamic Professional
Charlotte, NC 28216
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Support Specialist
Continuum Global Solutions - Charlotte, NC
March 2020 to Present
Provide technical support to cable internet and telephone customers ensuring customer satisfaction Cashier/Customer Service
Walmart - Columbia, SC
January 2017 to March 2020
• Greet Customer
• Create sale transaction
• Provided World Class Customer Service
Customer Service Representative
Convergyes - Charlotte, NC
February 2008 to December 2017
• Provided World Class customer service
• Assisted commercial account holders with account inquiries
• Transferred internal and external transfers
• Upgraded account to better fit customer needs
Wells Fargo Personal Banker
Wells Fargo Commercial Capital - Charlotte, NC
January 1988 to January 2008
• Provided World Class customer service
• Assisted commercial account holders with account inquiries
• Transferred internal and external transfers
• Upgraded account to better fit customer needs
Customer Service Representative
MetLife - Charlotte, NC
June 1985 to January 1988
1. Provide exceptional customer service in a call center environment 2. Assisted customers with billing inquiries
3. I set up Auto and homeowner loss reports
4. Provided administrative duties to the claims department 5. Facilitated diversity workplace classes
Education
Bachelor's in Business
Georgia State University - Atlanta, GA
August 1985 to December 1991
Skills
• Customer Service (10+ years)
• Food Service
• Microsoft Office (10+ years)
• MS Word (10+ years)
• Exceptional customer relations (10+ years)
• Telecommunications (10+ years)
• Leadership Experience (10+ years)
• Financial Services (10+ years)
• Help Desk (10+ years)
• Banking (10+ years)
• Computer Networking (10+ years)
• Technical Support (10+ years)
• Operating Systems (10+ years)
• Troubleshooting (10+ years)
• Active Directory (8 years)
• Desktop Support (10+ years)
• Microsoft Windows Server (10+ years)
• Network Support (10+ years)
• Microsoft Windows (10+ years)
• VoIP
• Live chat (5 years)
• Google Docs (10+ years)
• Typing (10+ years)
• Linux
• Remote Access Software (5 years)
• LAN
• DNS
• Sales (7 years)
• Customer support (10+ years)
• Communication skills (10+ years)
• Office experience (10+ years)
• Microsoft Excel (8 years)
• Microsoft Powerpoint (10+ years)
• Analysis skills (10+ years)
• Leadership (10+ years)
• Mentoring (7 years)
• Computer skills (10+ years)
• Training & development (10+ years)
• English (10+ years)
• Strategic planning (7 years)
• Microsoft Exchange (10+ years)
• System Administration (10+ years)
• Disaster Recovery (10+ years)
• DHCP (6 years)
• Load Balancing (10+ years)
Certifications and Licenses
Food Handler Certification
Assessments
Customer Focus & Orientation — Proficient
March 2020
Responding to customer situations with sensitivity Full results: Proficient
Retail Skills: Shelf Stocking — Proficient
March 2020
Receiving and storing merchandise or product.
Full results: Proficient
Retail Customer Service — Completed
March 2020
Comprehending and responding to retail customer needs. Full results: Completed
Technical support: Customer situations — Completed January 2021
Responding to technical support situations with sensitivity Full results: Completed
Sales fit — Completed
December 2020
Measures the traits that are important for success in sales positions Full results: Completed
Customer service — Familiar
January 2021
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate