Customer Support Specialist
Resume:
PROFESSIONAL EXPERIENCE
Support POS Specialist, IQTSLLC (VERIFONE)
ALPHARETTA, GA 2017 – Present
Interacted with customers, company sales and/or
service representatives to handle a variety of pre-sales or post-sales service functions, as well as coach frontline advocates through complex, unfamiliar, and escalated interactions.
Received customer requests and prepares
documents/trouble tickets related to processing returns
(RMA), servicing and exchanges.
Updated databases with status of returned materials issues and accounts for returns inventory.
Recorded and reported the status of POS equipment
returns, repairs, replacements, sales orders and delivery schedules.
Ensured service information accessible by sorting and filing documents/forms.
Handled requests for additional company materials. Maintained records of returns, schedule changes,
product enhancements or changes and product pricing, and resolves return credit problems.
Collected data and insights that help improved the customer experience for advocates and sellers.
Behavioral Specialist, Enlace Academy
Indianapolis, IN 2015 - 2016
Interventionist, taught/tutored, motivated students, & strong listener
Substitute Teacher, Indiana Math & Science
Academy West & North
Indianapolis, IN 2010 – 2014
Followed lesson plans provided by the absent teacher, maintained the established routines and procedures of the school and classroom, assumed responsibility for
overseeing student behavior, and perform other duties as required
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal & communication skills, MS Office Suite • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure.
DC
DANA CLANCY
CUSTOMER SUPPORT
SPECIALIST
************@*****.***
PROFILE
Customer Support Specialist
with over 6 years of experience
providing administrative
support to over 50 staff
members and interfacing with
facility management and IT. I
possess strong multi-tasking
skills, with ability to
simultaneously manage several
projects and schedules.
Excellent public facing point
person for clients, customers,
vendors and equipment and
service providers. Tech savvy
and efficiency focused.
EDUCATION
Pike High School, IN – 1994
Ivy Tech Community College, IN
2015
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