PROFESSIONAL EXPERIENCE

Support POS Specialist, IQTSLLC (VERIFONE)

ALPHARETTA, GA 2017 – Present

Interacted with customers, company sales and/or

service representatives to handle a variety of pre-sales or post-sales service functions, as well as coach frontline advocates through complex, unfamiliar, and escalated interactions.

Received customer requests and prepares

documents/trouble tickets related to processing returns

(RMA), servicing and exchanges.

Updated databases with status of returned materials issues and accounts for returns inventory.

Recorded and reported the status of POS equipment

returns, repairs, replacements, sales orders and delivery schedules.

Ensured service information accessible by sorting and filing documents/forms.

Handled requests for additional company materials. Maintained records of returns, schedule changes,

product enhancements or changes and product pricing, and resolves return credit problems.

Collected data and insights that help improved the customer experience for advocates and sellers.

Behavioral Specialist, Enlace Academy

Indianapolis, IN 2015 - 2016

Interventionist, taught/tutored, motivated students, & strong listener

Substitute Teacher, Indiana Math & Science

Academy West & North

Indianapolis, IN 2010 – 2014

Followed lesson plans provided by the absent teacher, maintained the established routines and procedures of the school and classroom, assumed responsibility for

overseeing student behavior, and perform other duties as required

KEY SKILLS AND CHARACTERISTICS

Strong interpersonal & communication skills, MS Office Suite • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure.

DC

DANA CLANCY

CUSTOMER SUPPORT

SPECIALIST

317-***-****

adtidt@r.postjobfree.com

PROFILE

Customer Support Specialist

with over 6 years of experience

providing administrative

support to over 50 staff

members and interfacing with

facility management and IT. I

possess strong multi-tasking

skills, with ability to

simultaneously manage several

projects and schedules.

Excellent public facing point

person for clients, customers,

vendors and equipment and

service providers. Tech savvy

and efficiency focused.

EDUCATION

Pike High School, IN – 1994

Ivy Tech Community College, IN

2015

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