Customer Service Specialist

Bobbie L. Butler

**********.**@*****.***

Cell: 214-***-****

Lincoln Properties: Leasing Manager 2003 - 2022

Marabell: Tyler, TX - 320 units

Alesio: Irving, TX - 1000 units

Woodstone: Ft. Worth, TX - 300 units

Forest Cove: Dallas, TX - 900 units

Understand the current market and submarket conditions. Know the market survey and complete weekly for property managers, asset managers and owner

Communicate with the staff and clients/residents on needs and concerns

Understand current computer software, Yardi, Property Solutions, Bluemoon, Key trac

Greet clients and residents in a friendly and professional manner

Assigns and proofs all leasing paperwork for new and renewing residents

Audit and adhere to lease file policy with consistency for audit team

Prepares and submits daily, weekly, and monthly reports

Understand and implement LPC/Owner specific policies and procedures

Receive perfect or excellent shopping reports on customer service and owners requirements

Implement and oversee lease renewal and resident retention programs

Understands and enforces community policies

Take on Assistant Manager role as needed

Maintain and schedule vendors for apartment turns (make ready)

Communicate office issues with the Business Manager and RPM

Work with all employees efficiently in all property needs and owner requirements The Woods of 5 Mile Creek: Leasing Manager/Assistant Manager/Marketing Director

Review aged vacancies, yellow brick road, market-ready apartments, and models

Analyze weekly leasing reports and foresees occupancy trends

Complete and updates market survey

Tracks advertising, promotions, and publications

Develop and maintains rapport with locators, area businesses and participating companies in the current community Corporate Advantage Program (CAP)

Shop competition on a consistent basis and directs the team to do the same

Identify problem vacancies and generates strategy with team

Communicate with supervisor on changing market conditions

Responsible for reviewing community web presence (ILS, Craigslist, social media, online reputation, etc) for accuracy and community branding consistency

Responsible for tracking and monitoring internet traffic results via Google Analytics, lead management reporting and operational program reporting (i.e. Yardi or Entrata)

Ensure all online reviews are responded to in a positive and professional manner

Assist in Leasing and customers in daily work orders and enjoying apartment living. Parks at Wynnewood, Tax Credit property: Leasing - 1100 units Tax Credit properties are income restricted and have government restrictions on all aspects of leasing paperwork, prequalifying any inquiries. There are extensive rules and regulations based on several factors that are audited and monitored by the Lincoln audit team and government institutions. Income analysis required, documented and sent in for the audit team for approval for move in and renewing residents.

Awards with Lincoln Properties

Century Club(100+ leases): 2006 - 2022. Spirit of Lincoln 2007. Gold Medallion! 2008. SouthWestern Bell: Customer Service Specialist 1999 - 2002 Assisted outside phone companies with cable and pair facilities available for their rentals. Institutional Food Distributors: LAN Admin, Computer Ops 1987 - 1998 Installed computers and phones updated security access for a 300+ employees call center.

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