PROFESSIONAL PROFILE

A proactive professional with business experience including IT helpdesk and computer support, customer service, staff supervision and business management. Solutions focused, resourceful, team-oriented Computer Technician with a broad understanding of computer software, including installation, configuration, management, troubleshooting, and support. Proven ability to multi-task and work well under pressure. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service. English speaking.

Qualifications:

Exceptional ability to analyze, organize, diagnose and repair computer hardware and software.

Hands on experience training and providing consultation support to office staff.

Qualified Lenovo Technician.

Demonstrated ability to work in a team environment with strong interpersonal skills and a positive attitude toward sharing expertise and assisting others to learn.

EMPLOYMENT HISTORY

WWTS Onsite Technical Support Engineer Canada 2021–2021 August

Accept PC hardware break-fix calls on day-to-day basis when the call is assigned.

Basic troubleshooting and repair on designated equipment as provided in ticket.

Updating the ticket information as required.

Report to Delivery Manager on all customer communication and ticket resolution.

Handling and returning the parts as required.

Maintaining tools and test equipment and ensuring they are properly calibrated.

Maintaining communications with customers to ensure proper resolution.

Maintain professionalism and work ethics.

Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.

Troubleshooting and servicing multi branded Laptop / Desktop onsite across Canada

Field Service Technician Travel (Across Canada)

Maintained all Boardroom inventory including Telephone System, AV Projectors,Smartboards,Audio Equipment,DVR,CCTV,On Call when necessary.

Hikvision Technical Support Engineer Montreal, 2017 – 2018 April

Provides client support and technical issue resolution via E-Mail, phone and other electronic medium.

Analyzes and resolves customer s pressing and difficult support issues.

Configures software to connect to Internet application servers.

Provides training to clients in the use of system and applications as related to Internet.

Obtain general understanding of OS and application operations related to company offered services.

Works closely with the core engineering team to develop maintenance releases.

Works with the Field and Engineering teams to develop solutions to recurring problems.

Works directly with customers as a consultant on their technical challenges to ensure we are meeting our client s data integration goals.

Troubleshoots hardware and software issues.

CDMS Helpdesk Specialist Montreal, 2015 – 2016

Key Achievements:

oInstrumental in improving all aspects of support at helpdesk by collating and analyzing spreadsheet data on all open and closed tickets and implementing significant changes; reported directly to client.

oChosen by US client to train colleagues on applications and key proprietary software.

Provided helpdesk specialist Level 1 and 2 services & support for over 3000 employees; remote desktop support for Windows 7/8/10, MACs and mobile device support.

After 4 months promoted and tasked to resolve level 3 issues that were not being resolved by other technicians.

Responsible for diagnosis and resolution of all PC support issues including but not limited to hardware failures, operating system errors, software compatibility issues, printing issues, and network connectivity.

Vodastra On-Call Computer Technician Montreal, 2014 -

2016

Responsible for onsite hardware and software repairs and maintenance Praised for exceptional customer service

Jewish People’s & Peretz Schools Technology Support Specialist Montreal, 2014 – 2015 Key Achievements:

oConceived and Implemented a new intranet technical support system.

oInitiated upgrades in all computer systems, increasing the productivity of administrators, teachers and students.

Managed All PC and Hardware including 100 Lenovo laptops (OS Vista, 7 and 8 / Windows Server 2008), 50 Dell desktops, 30 iPads and HP & Brother network printers.

Installed, maintained and monitored electronic equipment including: network cards, CSU/DSUs, hubs, routers, switches, controllers and other related networking devices.

Managed PC help desk including questions and requests for training.

Maintained 20 SMART boards and projectors, security cameras and AV and PA systems.

Expense Report November3

Canacomp Systems Computer Technician Montreal, January 2010 - 2011

Key Achievements:

Created a procedure manual to document set up and installation of McDonald PCs.

Selected as the IT representative of choice by various McDonald branches as their IT representative of choice.

Managed all installations of workstations at McDonald branches across Quebec.

On call assistant for onsite networking, cabling installations and repairs.

Rent-A-Handy Hubby President Montreal, 2001 - present

Key Achievements:

oFounded and manage a successful home renovation company.

oFielded requests from real estate agents, moving companies and hotels asking to form alliances based on the company’s excellent technical and customer service reputation.

Created and implemented training guidelines and procedures in order to maintain a superior quality of customer service.

Responsible for sales presentations, vendor negotiations, quality assurance and customer complaint resolution.

Interview, hire, trained, scheduled, directed, and evaluated employees, with a strong focus on the delivery of exceptional quality of work.

EDUCATION

Lenovo Certified Technician

Home Study, 2014-Present

Computer Technician Certificate – PC Technical Support – AEC John Abbott College, 2011

Graduated among top 10% of class.

Music Business & Technology Certificate - Computer Assisted Sound Design, AEC

Trebas Institute, 1998

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