Service Agent Customer
Resume:
CURRICULUM VITAE
NAME : GEORGE KIMANI WANJIKU
TELEPHONE : +974-********
EMAIL : **********@*****.***
PERSONAL DATA
SEX : MALE
DATE OF BIRTH : 10th JULY 1986
PASSPORT NUMBER : AKO392213
NATIONALITY : KENYAN
ADDRESS : DOHA, QATAR
STATUS : MARRIED
CAREER OBJECTIVE;
To work in a challenging environment in order to produce positive results.
To serve in a challenging position that meet my competences and skills through value creation.
To ensure that I perform my duties with minimum supervision or even without supervision and effective work and deliver the expected results from my employer.
PROFESSIONAL EXPERIENCE ;
Working with group security system Certis (HAMAD INTERNATINAL AIRPORT) as an X-ray Aviation screener and Customer service Agent supervisor from (Jan 2015 to date )
Worked at Sharjah International Airport as a porter and customer service agent from January 2013 to October 2014.
Worked at National youth services as a volunteer in nation building as a Cashier and filling registry agent from Jan 2009 to Nov 2012
Facilities management and maintainers company housekeeping at HILTON NAIROBI HOTEL from 2009 to 2010
PROFESSIONAL SKILLS;
Sound knowledge of latest technology security equipment such as X-ray, WTMD, .ETD,;HHMD,Airport Safety and Explosive detectors .
Surveillances and profiling of passengers movements
Knowledge on various types of fire extinguisher,fire detection and alarm system
Knowledge on basic first aid and cardio pulmonary resuscitation (CPR)
Knowledge on facility evacuation in case of emergency
Emptying waste bins and transporting waste material to designated collection points.
Vacuum and shampoo carpets and make sure that they are dried out before the day start
Using electrically powered scrubbing and polishing machines to burnish, scrub, polish and spray clean floors.
To dust, damp wipe, wash or polish furniture, ledges, window panes, external surfaces of cupboards, shelves and fitments.
To replenish consumable items (soap, toilet rolls, paper towels) if required within the contract.
To clean toilets, urinals, hand basins, sinks, baths and drinking fountains
Extra skills;
Ability to communicate in English
Very energetic team player
creative
computer knowledge
Hospitality and hotel management
Excellent in writing and reading and oral communication skills necessary to prepare the reports and to interpret and communication skills necessary to prepare reports and to interpret and communicate complex material ‘statistical data and results to management
JOB PROFILE ;
Handling of primary and secondary screening operation
Allocation of duty and supervision of subordinates providing guidance and leader ship and preparing their performance report
Prepare incident and accident report
ACADEMIC BACKGROUD ;
1994-2001 Nyamathumbi Primary School
Kenya Certificate o f Primary Education
2002-2005 Nyamathumbi Secondary School
Kenya Certificate of Secondary Education
2006-2006 Texas Computer College
Certificate in computer.
2009-2012 National Youth Service Certificate
Paramilitary Training
Disaster management
Socialogy & displinary act
First aid
Feb 2010-Dec 2010 St.Theresa Hospitality Centre
Hospitality & Hotel Management
2011-2012 Vocational Training Institute
Certificate in Electrical & Electronic Technology
(Grade 3 & 2)
Special security and customer service training certificates ;
General Security Awareness training
Aviation security basic course
X-ray operation and image interpretation
Passenger and cabin baggage screening
ETD 500
Customer service training
QPS 201 Operator
Professional training certification;
Customer care
Aviation security
Human factor training for airport operation
Safety management system
Fire fighting and fist aid /CPR
Radio communication
Smart Security agent
EXTRA CURRICULUR ACTIVITIES ;
Watching documentary
Reading novel
Sharing idea
ACHIVEMENTS;
In month of October,November and December 2019 I received a letter of appreciation for detecting 23 threat articles in primary screening point at HAMAD INTERNATINAL AIRPORT
In 2018 I received the award of the year for imaging the best X-ray screener at HAMAD INTERNATINAL AIRPORT
In 2017 I was recommended by the manager as the best customer service agent
In 2019 June I received a certificate of appreciation for demonstrating excellence in performance by detecting threat articles at the screening point.
REFEREES;
Mercy waithera
Manager at Certis
Email; *********@*****.***
Samuel Mwaura
P.O. BOX 123,
THIKA
Contact this candidate