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Service Agent Customer

Location:
Rawdat Al Khail, Qatar
Posted:
November 14, 2022

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Resume:

CURRICULUM VITAE

NAME : GEORGE KIMANI WANJIKU

TELEPHONE : +974-********

EMAIL : adticy@r.postjobfree.com

PERSONAL DATA

SEX : MALE

DATE OF BIRTH : 10th JULY 1986

PASSPORT NUMBER : AKO392213

NATIONALITY : KENYAN

ADDRESS : DOHA, QATAR

STATUS : MARRIED

CAREER OBJECTIVE;

To work in a challenging environment in order to produce positive results.

To serve in a challenging position that meet my competences and skills through value creation.

To ensure that I perform my duties with minimum supervision or even without supervision and effective work and deliver the expected results from my employer.

PROFESSIONAL EXPERIENCE ;

Working with group security system Certis (HAMAD INTERNATINAL AIRPORT) as an X-ray Aviation screener and Customer service Agent supervisor from (Jan 2015 to date )

Worked at Sharjah International Airport as a porter and customer service agent from January 2013 to October 2014.

Worked at National youth services as a volunteer in nation building as a Cashier and filling registry agent from Jan 2009 to Nov 2012

Facilities management and maintainers company housekeeping at HILTON NAIROBI HOTEL from 2009 to 2010

PROFESSIONAL SKILLS;

Sound knowledge of latest technology security equipment such as X-ray, WTMD, .ETD,;HHMD,Airport Safety and Explosive detectors .

Surveillances and profiling of passengers movements

Knowledge on various types of fire extinguisher,fire detection and alarm system

Knowledge on basic first aid and cardio pulmonary resuscitation (CPR)

Knowledge on facility evacuation in case of emergency

Emptying waste bins and transporting waste material to designated collection points.

Vacuum and shampoo carpets and make sure that they are dried out before the day start

Using electrically powered scrubbing and polishing machines to burnish, scrub, polish and spray clean floors.

To dust, damp wipe, wash or polish furniture, ledges, window panes, external surfaces of cupboards, shelves and fitments.

To replenish consumable items (soap, toilet rolls, paper towels) if required within the contract.

To clean toilets, urinals, hand basins, sinks, baths and drinking fountains

Extra skills;

Ability to communicate in English

Very energetic team player

creative

computer knowledge

Hospitality and hotel management

Excellent in writing and reading and oral communication skills necessary to prepare the reports and to interpret and communication skills necessary to prepare reports and to interpret and communicate complex material ‘statistical data and results to management

JOB PROFILE ;

Handling of primary and secondary screening operation

Allocation of duty and supervision of subordinates providing guidance and leader ship and preparing their performance report

Prepare incident and accident report

ACADEMIC BACKGROUD ;

1994-2001 Nyamathumbi Primary School

Kenya Certificate o f Primary Education

2002-2005 Nyamathumbi Secondary School

Kenya Certificate of Secondary Education

2006-2006 Texas Computer College

Certificate in computer.

2009-2012 National Youth Service Certificate

Paramilitary Training

Disaster management

Socialogy & displinary act

First aid

Feb 2010-Dec 2010 St.Theresa Hospitality Centre

Hospitality & Hotel Management

2011-2012 Vocational Training Institute

Certificate in Electrical & Electronic Technology

(Grade 3 & 2)

Special security and customer service training certificates ;

General Security Awareness training

Aviation security basic course

X-ray operation and image interpretation

Passenger and cabin baggage screening

ETD 500

Customer service training

QPS 201 Operator

Professional training certification;

Customer care

Aviation security

Human factor training for airport operation

Safety management system

Fire fighting and fist aid /CPR

Radio communication

Smart Security agent

EXTRA CURRICULUR ACTIVITIES ;

Watching documentary

Reading novel

Sharing idea

ACHIVEMENTS;

In month of October,November and December 2019 I received a letter of appreciation for detecting 23 threat articles in primary screening point at HAMAD INTERNATINAL AIRPORT

In 2018 I received the award of the year for imaging the best X-ray screener at HAMAD INTERNATINAL AIRPORT

In 2017 I was recommended by the manager as the best customer service agent

In 2019 June I received a certificate of appreciation for demonstrating excellence in performance by detecting threat articles at the screening point.

REFEREES;

Mercy waithera

Manager at Certis

Email; adticy@r.postjobfree.com

+974-********

Samuel Mwaura

P.O. BOX 123,

THIKA

+254-***-******



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