LaVetta Watkins

A fast learner, reliable, dependable, and a people person.

Montgomery, AL 36116

adtic8@r.postjobfree.com

+1-334-***-****

I would like to utilize my 25 years of management, data entry, retail, and direct care experience to obtain gainful employment.

Authorized to work in the US for any employer

Work Experience

SURVEY CALLER

Dynata and Sulit Group - Montgomery, AL

September 2022 to Present

Conduct phone surveys from home.

Read from scripts and record answers from respondents. MEDICAL COURIER DRIVER

Baptist Health via Roadrunner Express Delivery LLC - Montgomery, AL January 2022 to Present

Pick up and deliver lab specimens, medications, and medical records to and from a medical facility. Keep accurate records regarding all items transported, including locations in a scanner. DIRECT CARE PROFESSIONAL

Magnolia Wood Therapeutic - Prattville, AL

January 2015 to January 2022

Assisted, monitored and taught individuals with preparation of daytime activities. Encouraged good personal hygiene, and appropriate behavior in their home or apartment. Assisted, monitored and taught individuals engaging in daily chores. Handled emergency situations appropriately, (according to MHA and DMR policies). Utilized crisis interventions when necessary.

Exchanged information with the next shift and/or with support staff. MERCHANDISER

TNG and Driveline Merchandising - Alexander City, AL January 2014 to December 2014

Consulted with management staff about the type of merchandise to be featured and the time and place for each display.

Retrieved merchandise from management staff.

Constructed or assembled displays according to planogram. Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Took photographs of displays or signage to entice and appeal to customers. Sent in pictures and report of job completion to the District Manager. CUSTOMER SERVICE REPRESENTATIVE

Sprint - Montgomery, AL

October 2009 to January 2014

Worked in the inbound call center.

Answered inbound calls and greeted customers.

Responded to customers' questions and complaints.

Managed customer's account.

Documented and saved all calls received.

Resolved customer's issue.

Processed cellphone payments, discussed bill issues, walked customers through basic troubleshooting, and assisted with the setup of cellphone service.

ASSISTANT MANAGER RETAIL

Rainbow Apparel for Kids - Montgomery, AL

June 2007 to October 2009

Directed and supervised employees in sales, inventory-taking, reconciling cash receipts, or performing customer service services.

Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods. ACCOUNT MANAGER

Rent A Center - Montgomery, AL

June 2004 to June 2007

Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors

Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Education

None in Registered Nursing

Troy School of Nursing - Montgomery, AL

2002 to 2005

Associate in Certified Nursing Assistant and Licensed Practical Nurse Trenholm State Technical College - Montgomery, AL

August 1997 to December 1999

High school diploma

Carver Sr High School - Montgomery, AL

August 1989 to May 1992

Skills

• Ability to interact with people. Very knowledgeable in customer service. Data Entry Clerk for Alfa Insurance company 2001-2002. Data Entry Clerk for Sickle Cell Foundation 2002-2004. Typing skills 40wpm. Familiar with windows, Microsoft Excel and word. Excellent 10 key calculator skills. (10+ years)

• Customer support (10+ years)

• Communication skills (10+ years)

• Computer skills (10+ years)

• Phone etiquette (10+ years)

• Hospital Experience (10+ years)

• Vital Signs (10+ years)

• Customer service (10+ years)

• Document management (10+ years)

• HITRUST (10+ years)

• Information security (10+ years)

Certifications and Licenses

CPR Certification

First Aid Certification

Contact this candidate