Center Agent Support

March **** - July

****

August **** -

September 2020

Jan 2021 -

2014

@

O

,

SIPHOESIHLE MKHIZE

**************@*****.***

084*******

*** ******** ******* ****** ****** 1818

Personal Details

Marital

Status

: Single

Nationality : South African

Gender : Female

License : Code 10

Criminal

Record

: None

Career

Objective

: To work in an environment which encourages me to succeed and grow professionally where I can utilise my skills and knowledge appropriately.

Experience

Nimble Group

Debt Collector

-Locate and contact details to enquire of their payment status

-Keep track of assigned accounts to identify outstanding debts

-Negotiate payoff deadlines or payment plans

Edcon Thank You Digital

Customer Service

Managing incoming calls and customer service enquiries. Identifying and assessing customers needs to achieve satisfaction also assisting with admin work creating statements sending customers documents for insurance. Amazon Direct

Amazon Customer Advisor

Technical Support Agent. talk stuff outlines through a series of actions over the phone to help set up systems or resolve the issues troubleshoot system and network problems.

Education

Phafogang Secondary

Subjects: English Zulu, Life Orientation, Life Science, Mathematics Geography and Physical science

12

Languages

English,. IsiZulu and Sotho

Skills

Soft skills, critical thinker, great etiquette and Listening skill. Projects

Signa Academy/ Learnership

Recycling

Reference

Abeeda Titus - "Nimble Group "

Team Manager

******@**********.***

073*******

Sandile Khumalo - "Edcon Thank You Digital"

Operation Manger

********@*****.**.**

061*******

Ennocentia Moosly - "Webhelp"

Team Leader

*******@**.*******.***

081*******

Contact this candidate