Restaurant management

Naomi Alexander

936-***-**** ****************@*****.*** Huntington, TX 75949

SUMMARY

Goal-driven training professional highly effective at working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management and team-building abilities. Bringing 10 years of experience and desiring to take on long-term position. Positive and upbeat supervisor. knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands. SKILLS

Assisted in developments of job readiness

curriculum, staff representative for Goodwill

Business Advisory Council, job placement,

retention training.

• Program management

• Staff development expertise

• Self-motivated

• Human resources understanding

• Program leadership

Experience

Loves Travel Stop

Assistant Restaurant Manager, Arby’s

May 10, 2022, to Current

Lufkin, Texas

• Strong leadership skills

• Reliable, Innovative, Trustworthy

• Scheduling, Balancing cash registers

• Address customers’ complaints and

queries

• Appointing, and mentoring new staff

members

• Conducting payroll

• In charge of all inventory and orders

• Help minimize operating costs

• Staff development

• Labor and food cost control

• Hiring and training

• Cash handling ability

• Systems and automation applications

Shift Supervisor, Wendy's, October 2021-Current

Lufkin, Texas

• Reduced process gaps by effectively training new hires on best practices and protocols.

• Completed frequent assessments of training materials, structure and success rates in order to enhance program.

• Proactively identified and solved complex problems related to employee training, management and business direction.

• Tested trainees on materials to determine levels of understanding and areas requiring further instruction.

• Assisted upper management with daily operations to meet standards of service and quality.

• Completed opening and closing duties to facilitate business operations.

• Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.

• Conferred with human resources to recruit, onboard and mentor new team members.

• Upheld company standards and compliance requirements for operations and cleanliness. Production Worker, Pilgrim's Pride, January 2017-February 2020 Lufkin, TX

• Inspected finished products for quality and adherence to customer specifications.

• Set up and operated production equipment according to daily work orders and safety procedures.

• Organized all project components on worktables according to work flow.

• Completed product assembly according to standardized procedures.

• Assisted assessment of finalized product development to maintain QC standards. Shift Lead Manager, Jack in The Box, June 2011-February 2020 Livingston, TX

• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

• Inspected incoming supplies to conform with materials specifications and quality standards.

• Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.

• Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.

• Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.

• Cash handling, deposit preparation and assign duties, and workstation to coworkers. Sales Associate, Palais Royale, September 2011-January 2012 Livingston, TX

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Kept apprised of emerging trends and provided informative customer service to assist in product selection.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

• Coached team members on security risks and loss prevention to aid in mitigating store theft.

• Prepared cash deposits with zero discrepancies

Tax Preparer, Jackson Hewitt Inc., January 2009-April 2009 Corrigan, TX

• Managed deliverables such as tax returns, extensions and tax planning calculations.

• Collected detailed information and required paperwork from clients to complete tax returns.

• Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.

• Corresponded with applicable tax departments regarding customer requirements and issues.

• Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.

• Stored copies of completed returns and related documents according to company procedures and business regulations.

Program Coordinator, Deep East Texas Council of Governments, April 2001-August 2002 Lufkin, TX

• Developed robust marketing plans to increase awareness of programs.

• Increased business revenue through proactive management of relationships and sales strategies.

• Proposed and developed new programming ideas and special features to drive audience engagement.

• Verified accuracy of programming logs and conformance with FCC rules and regulations.

• Tracked statistics, failures and resolution detail data in Excel spreadsheet.

• Controlled financial activities, including budget development and administration, accounts payable and receivable.

• Evaluated program performance against expectations.

• Planned, directed and coordinated all programs and services.

• Provided ancillary support to compile and prepare program, financial and year-end reports.

• Drafted tax documentation and fulfilled requirements to maintain nonprofit status.

• Coordinated and monitored performance and quality of all programs and services.

• Organized fundraising events to increase community's knowledge of company vision. Training Specialist, Lockheed Martin, December 1998-December 2000 Lufkin, TX

• Managed various training courses by developing curricula, instructions, documents and written tests.

• Evaluated client processes, employee performance and training progress to determine additional training needs.

• Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.

• Administered course content, schedules and attendance utilizing learning management system (LMS).

• Developed complete training programs and led training using expert learning techniques.

• Checked tracking systems for student and instructor leaves, attendance scores and overall performance.

• Produced high-quality videos for future training purposes.

• Tracked attendees, participation and understanding of course material.

• Trained employees on new software with minimum level of frustration and training friction.

• Identified and communicated to management regarding areas needing additional training.

• Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.

EDUCATION AND TRAINING

GED

Leggett High School, Leggett TX

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