Office Assistant Service Agent

CURRICULUM VITAE

OF

MAPASEKA DEBORAH QUBEKA

Curriculum Vitae - Mapaseka Deborah Qubeka

Date of birth: 13 March 1980· Email: ****************@*****.*** ·Mobile: 074 267

7930

Address: *** ***** Road Groblerpark Roodepoort

PROFILE

I am a young ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal orientated individual who is always looking for a challenge to enhance my skills and knowledge. I like to interact with other people and adapt easily to different kinds of environments. I have good communication skills, telephone skills. I am able to work different kinds of shifts and under pressure. I can speak isiZulu, Sestwana and English fluently.

EDUCATIONAL BACKGROUND

Year: 2014

Qualification: Certificate in Public Relations

Institution: UNISA

Subjects: Public Relations 1 and 2

Year: 2008

Qualifications: Project management Subjects: Project Management 1

Year: 2004

Qualifications: Call centre agent

Institution: Damelin College

Subjects: Call Centre agent

Year: 1999-2000

Qualification: Business Management N4, N5, N6

Institution: Parktown College

Subjects: Financial Accounting, Business Management, Sales Management,

Communications, Entrepreneurship and business Management (N4, N5, N6) Computer

Year: 1997

Qualification: Matric

Institution: Riverlea high

Subjects: English, Afrikaans, Mathematics, Accounting, Economics and business

Economics

WORK EXPERIENCE

March 2022 to date Back office / Admin

· All Current EOD (End OF DAYS) are up to date

· Capture all invoices accurately daily.

· Ensure all supplier invoices are either paid or hand to Dealer for payment.

· Manage ALL ISIS back-office requirements as details in compliance i.e Margin control, fuel tank variances and Loss Prevention reports.

· Ensure the Weekly hours are accurately captured for Staff & submitted to Futurent for capturing.

· Superior service to be given to all customers at all times and aligned to Total

· Ensure the current National Shop promotions are running.

· Ensure all staff training is current and up to date in accordance with Total’s standards.

· Ensure the Staff Roster is updated timely & to ensure optimal hours are worked by all staff.

· Daily / Weekly / Monthly / Random Stock takes are being performed, accurately & correctly as per requirements and rectify on ISIS.

· Daily management of all Local Account Sales and statements are sent to customers Weekly and to ensure customers are informed to Top up on time.

· Keep accurate records of Staff Files & data.

To assure responsibility in the absence of the Manager / Dealer to manage the service station, do refunds if necessary and to record them in the Register, add or delete employee access on ISIS

Other responsibilities

· Assume full responsibility for all site operations in the absence of the Manager / Dealer based on delegation of authority.

· Ensure that all payments are received from Customers and placed in the till. Any shortages are deducted from the weekly wages.

· Not give money from cash drawer to any staff member under any circumstances.

· Not exchange credit card for cash, or exchange notes for coinage.

· Ensure shift reports neatly and accurately as requested by the company.

· Keep work area tidy at all times.

In order that we maintain a disciplined and effective work ethic, the Back Office Assistant must ensure that:

· Shift duties and times are carried out strictly according to the Staff Shift Roster.

· No shift duty is exchanged without Management approval

· Leave is taken strictly according to Staff Leave Schedule.

· Leave requisition forms are completed at least 30 days prior to leave becoming effective.

· Tea and lunch breaks are taken as per schedule where applicable

Stock / Suppliers

· Liaising with Suppliers

· Ordering of Stock

· Merchandising of stock onto shelves / fridges according to the correct requirements e.g., Check Expiry dates, move old stock forward and place new stock at back (FIFO System – First in first out)

· Ensure the Stock Plan is adhered to

Cash Reconciliation

· Reconcile Safe Drops and Cashier Reports

· Authorise Pay-outs to Suppliers

Admin Functions

· Checking Cashiers Daily Cash-ups for variance & discrepancies.

· Completion of ESO End of Day report daily, including Saturdays.

· Print Fuel & Diversification Report (incl VAT)

· Daily Capturing of all Supplier Invoices on ESO

· Daily printing of Cashier Shift End reports from NAMOS

· Daily printing of “WDM Exemptions” (Pump tests) from NAMOS

· Check “Attendant Responsibility Report” and deduct shortages from Wages

· Check and reconcile Airtime report.

· Check Mechanical Pump Reading & ATG Report to reconcile Fuel Stock with Manual Dips

· Filing of Invoices once captured

· Control Retail Margins as per Total’s guidelines

· Utilize the Suggested Ordering System

· Send required reports to Bookkeeper on Daily / Weekly / Monthly basis

· Month End report to be sent to Bookkeeper (Export to Excel) to include the following:

a. Enhanced Daily Summary Report

b. VAT Control Report

c. Category Sales Margin Overview Report (Year on Year)

d. Inventory Movement Report (Accounting)

e. Fuel Shop Diversification Report (Including VAT)

f. Age Analysis from NAMOS

February 2021 – February 2022 Food handler / Cashier

●Making sure every till has petty cash

●Packing and checking stock after it has been punch to the system

●Doing stock count every morning and afternoon

●Doing cash up at the end of the day making sure that the stock sold balances with the amount on the till

●Helping customers look for the product or item they want

●Cleaning cafe bonjour coffee and smoothie machines

●Baking for the cafe bonjour

●Making coffee for customers

●Receiving Stock

●Capturing of stock on the system

●Doing end of day and daily reports

●Merchandising

●Cleaning shop after our shifts

● Selling cafe bonjour products

●Ordering stock for cafe bonjour

●Receiving deliveries from suppliers

October 2016 – to December 2016 Help Desk Officer for VFS

●Assisting applicants with their Visa application

●Tracking online applications

●Schedule online

●Application centre and resolving applicants queries

September 2006 – to July 2015 Customer Service Agent for Total SA

●Staff Training

●Acting Team Leader

●Training and coaching new learners starting a Learnership programme

●Resolving customer complaints quickly and efficiently

●Placing fuel and oil orders on the SAP system

●Ensuring all orders have been placed correctly

●Checking and responding to all emails for orders that have been send via fax or email

●Ensuring all email orders are captured on the system

●Liaising with the credit department if orders needs to be released. ● Logging all complaints and compliments on Remedy for the business advisors to attend to. ● Checking if customer order has been scheduled for the date they have requested. ● Closing all open Remedy issues that have been resolved and the customer is happy with the outcome.

●Updating Business advisors about the progress of an order, also of the is

information we need

January 2005 - August 2005 Call Centre Agent with dimension data

●Dealing with customer queries

●Helping customers with their billing issues if they have been double charged ●

Resetting password

●Transferring all technical calls to the technical department

April 2004 - November 2004 Actor Educator at Themba HIV AND AIDS Company.

●Educating people about HIV and AIDS through drama

●Answering questions that people might have about HIV and AIDS

January 2003 - August 2003: Cashier at Sakyno Cash and Carry

●Cleaning the floor before the shop opens

●Making sure every till has petty cash

●Packing and checking stock after it has been punch to the system

●Doing stocktake every month

●Doing cash up at the end of the day making sure that the stock sold balances with the amount on the till

●Helping customers pack their stock on to their cars

●Cleaning our tills at the end of each shift everyday

●Checking stock for customers if there’s something they are looking for and not on the floor.

●

April 2000- September 2000: Super Quick Cash Loan General Office Worker

●Filing all applications that have been approved.

●Helping clients with filling out the application forms

●Phoning clients and advising them that their loan has been approved

●Doing follow up on all outstanding payments

February 2000 - March 2000: Women’s National Coalition Non Profit Organization

Secretary. (Volunteer)

●Arranging venue for the meeting

●Meeting and greeting all the people coming in for the meetings

●Arranging tea and snacks

●Taking minutes and notes

SKILLS AND COMPETENCIES

●Time management

●Communication skills

●Office administration

●Service excellence

●Proactive

●Professional

●Telephonic skills

●Computing Skills (Microsoft word, Excel, PowerPoint) ●

Public Relations

●Decision Making

REFERENCE

Name: Busisiwe Mosholi

Designation: Manager

Contact number: 082*******

Email: ********.*******@*****.**.**

Name: Sandra Mcdonald

Designation: Team Leader at Total

Contact number: 063*******

Email: ******.*********@*****.**.**

Contact this candidate