Manager Project Service Delivery

HARSH BHASIN – PMP, Six Sigma Black Belt, Enterprise Architecture

507-***-**** Jefferson City, MO 65109

**************.******@*****.*** LinkedIn Profile

Director, Project Management Technical Program Director Sr. Program Manager Project Director

Provides Consistent On-Time, On-Budget Delivery of Complex Medium & Large-Scale Deliverable-Based Projects While Managing Teams in Highly Challenging Environments

Highly refined senior-level technology executive possessing extensive excellence in delivering strategic initiatives for State Government IT and Fortune 500 companies. An action-oriented, results-focused program and project strategist, offering hands-on leadership for new platform and application development and transformative technologies. Retains a deep understanding of cloud services and architects’ emerging trends across cloud-enabled solutions, architecture development, and SaaS offerings. Possesses a commendable portfolio composed of multi-million-dollar modernization projects for net-new application development, maintenance, support services contracts, and social services projects for internal and external stakeholders. A seamless collaborator and team player, adept at performing multiple—often overlapping—roles for the project’s overall success with a solid reputation for performance, excellence, and integrity. Champions technical solution road-mapping and solutions architecture with API first, Microservices architecture, CI/CD, DevOps, and model-based development across organizations.

SELECT KEY ACCOMPLISHMENTS & PROJECTS

Developed a 4-year strategic technology plan for a company transition from a legacy mainframe environment to a modern web-based platform. Projects included working on a complete redesign of the company’s enterprise database, automated data-quality improvement systems, and a client financial and credit information maintenance system.

Led the launch and uptake of the Workers’ Compensation Modernization Program for the Missouri Department of Labor and Industrial Relations. Made critical decisions, adjusted budgets, and added resources and related project governance processes.

Served as program manager for the State of Missouri, providing a large-scale IT case management solution and representing the service delivery team activities. Executed program management processes in schedule, quality, communications, human resource, cost, procurement, change, risk, and issue management.

Delivered additional client projects, including the Missouri Department of Social Services Family Assistance Management Information System, State of Vermont projects for the Agency of Digital Services, State of Montana, etc.

Advised key executives on strategic objectives, projects, and initiatives and implemented decision-making processes to drive programs, oversight, and monitoring to ensure Objectives and Key Results (OKR).

AREAS OF EXPERTISE

Operational Excellence Large Program Planning Agile Software Delivery Technical Solutions Road Mapping Enterprise Architecture & Applications Customer Relationship Management IT Strategic Planning & Execution

Cloud-Based Solutions & Cloud Computing Stakeholder Management P&L Responsibility Coaching & Mentoring

Budget Management Forecasting Contract Management & Compliance Risk Management Application Services

Vendor Management Cyber Security Team Health and Composition Business Analytics and Reporting

PROFESSIONAL TRAJECTORY

Information Resource Group, Inc. (IRG), Jefferson City, MO

Technical Program Director Sr. Program Manager Project Director Sr. Project Manager 08/2011 – Present

Provide direct leadership for a team of 12 IT experts, project directors, and project leaders for the digital transformation of legacy systems across 20 states. Drive vast complex program governance, oversight, and direction, as well as P&L management, business process optimization, and the development of mission-critical applications and technology. Evaluate projects, systems, and staff against established goals, prescribed strategies, and KPIs. Directly and indirectly manage FTE and contingent-skilled technical teams ranging from 15-110+, innovating and overseeing business sales processes using strategic and tactical leadership for a portfolio of programs. Manage proposals, quotations, solutions design, contract bidding, and SaaS and ERP product development.

Established best practices and tools (e.g., Six Sigma, Lean, Scaled Agile Framework®, Software Architectural Principals), providing vendor governance data and results to the executive management team.

Lead the effective and efficient delivery of the largest and most strategically important programs ($25MM+), including scope, schedule, cost, risk, resources, and quality.

Proactively assess delivery feasibility, identify conflicts with other projects, and be accountable for end-to-end delivery.

Executed organizational change management strategies using PROCI methodology.

Successfully oversaw all phases of the proposal life cycle, causing a service delivery of 80+ critical projects.

Identified emerging information technologies to be evaluated, assimilated, and integrated within the organization.

Change agent analyzing roadblocks or challenging organizational issues, viewing them as an opportunity and leading Organizational Change Management.

Collaborate with senior managers and engineers to architect and develop the best technical and operational design and deliver value quickly to customers.

Akkerman Inc., Rochester, MN

Process Improvement and Project Engineer 05/2009 – 07/2011

Managed the implementation and continuous improvement of large and complex ERP systems. Collaborated with project managers, business analysts, and other SMEs to define project scopes and plan, identify, and secure requirements. Applied statistical methods to estimate future manufacturing requirements and converged with planning/design staff for product design to enable efficient production methods. Estimated production times, staffing requirements, and related costs to guide management decisions. Analyzed and planned workforce utilization, space requirements, and workflow; designed layout of equipment and workspace for the maximum capacity.

Spearheaded the development and parallel implementation of strategic initiatives within operations, software engineering, and R&D prototyping, driving operational excellence.

Cut production timetables by 140% by implementing Six Sigma principles such as root cause analysis and net new ERP system.

Decreased indirect and direct labor costs by 48% utilizing Lean methodologies.

ADDITIONAL RELEVANT EXPERIENCE

Dotson Inc., Mankato, MN

Quality Engineering Support

EDUCATION

Master of Software Engineering (MSE) – Pennsylvania State University, Great Valley, Malvern, PA

Bachelor of Science (BS) – Manufacturing Engineering Technology and International Business – Minnesota State University, Mankato, MN

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Project Management Professional (PMP) Certification Number – 1362551, Project Management Institute (PMI)

Certified Six Sigma Black Belt (CSSBB) Certification Number – 11079 – American Society of Quality (ASQ)

Software Architecture Certificate – Carnegie Mellon University, Software Engineering Institute (SEI)

Certified Salesforce Administrator - Salesforce

Agile: Certified Scrum Master (CSM) Certification Number – 000187273 – Scrum Alliance

TECHNICAL SKILLS

Language: Apex, C#, .Net, JAVA, Java Spring, JQuery

Cloud Platforms: AWS, Azure, Google Cloud Platform (GCP), OpenStack

Applications: Salesforce, Workday, Oracle Financials, ERP Systems, Salesforce Lightning

Databases: PostgreSQL, OracleDB2, MSSQL, MYSQL, MongoDB, AWS RDS, DynamoDB

Automation Tools: Jenkins, Docker, Kubernetes

Architecture: Object-Oriented Design, Service Oriented Architecture (SOA), Business Process Management (BPM)

Continuous Integration tools: Jenkins

Machine Learning: TensorFlow, Amazon Machine Learning

Other: Atlassian SDLC Suite: JIRA, Confluence, Bamboo

Executive Leadership Skills

Harsh’s Comprehensive Knowledge and Proven Experience

Strategic Direction Setting and Project Execution

Created and executed IT strategy and business cases for large-complex organizations that included feasibility studies to identify emerging information technologies driving business value for internal and external stakeholders. Such as - Missouri Vocational Enterprises, Missouri Dept. of Labor and Industrial Relations, Montana Dept of Transportation, etc.

Aligned IT business value by creating the value proposition as part of business development with co-leaders of the organization, driving better forecasted financial targets and actual ROI.

Service and Project Delivery

Management experience directing over 85 IT service delivery projects worth over $200M in contract values. In addition, managed service strategies, and SLAs, ensuring Application/Cyber and Infrastructure Security and quality assurance across all projects as Vice President of a leading consulting firm.

Evangelizing industry standards and frameworks, with hands-on expertise in scaled agile framework (SAFe), Lean Six Sigma, and Project Management institute practices, for projects, programs, and portfolio management. Such as– Large IT service delivery, State of Missouri, Akkerman Inc. as part of ERP systems upgrade and implementation.

Led project planning activities and facilitated project meetings, ensuring the project team delivered against its commitments with the highest quality deliverables in a timely fashion.

Data Engineering Initiatives- Developing Data roadmap, Master Data Management, and Data governance strategies to improve data quality and implement enterprise-wide Big Data-driven decision-making. Such as at – the Missouri Division of Worker Compensation with a larger pool of internal and external stakeholders.

Functional Management

Operational Management - established and lead overall governance structure for the programs in a high matrix organization with cross-functional stakeholders.

Well-versed in crafting purchasing requisitions for outsourcing requests, management, and oversight of procurement lifecycle, including sourcing decisions, vendor management processes, and contract compliance with external service parties. Such as at the Vermont Department of Digital Services, Missouri Workers’ Compensation, and Economic Development.

Analyzed current core system - a mix of in-house, custom-developed applications built over 20+ years system that is antiquated, becoming unstable, and is not responsive to the business needs, then architecting an approach to streamline enterprise application portfolio.

Led budget planning exercises and handled account revenues and financial negotiations with client stakeholders to drive business value.

Staff and Leadership Development

Established effective program verbal and written communications with cabinet-level executives and facilitated the decisions required to support progress, address issues, and mitigate risks.

Served in a servant leadership role, driving customer engagement, cultivating talent development, and fostering a culture of diversity and inclusion.

Ability to manage staff, provide leadership, and execute organizational change management to achieve results.

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