Customer Service Representative
Resume:
Sharmaine Dulaney
Troy, AL *****
adti8j@r.postjobfree.com
Passionate (CSR)Customer Service Representative with 8 years of experience in Retail Sales, Customer Service, and
Customer Support.
Seeking to use proven skills and customer service to grow customer loyalty. Excellent reputation for resolving problems and improving customer satisfaction. Job Objective A position where my extensive experience in Customer Service can contribute to your customer satisfaction and companyʼs success. Strong Interpersonal Communication & Organizational Skills. Willing to relocate: Anywhere
Work Experience
Virtual Customer Service Representative (Canvasser) Civic360 - Allegheny County, PA
October 2022 to Present
This job has many responsibilities, we offer customer support to 5 small counties in PA, canvassing virtually to voters helping assist them with registering to vote, signing up to vote by mail, provide info of locations of voting polls, provide info of specific dates and deadlines relative to the upcoming General Election, send out links via text message to voters cell phones to help provide info about the whole process, on most Saturday's I work a 4 hr shift specifically sending over 10 thousand to 12 thousand text messages to voters with updates, and info about the election, while also replying to the incoming received text messages. This job was such a great experience and I can definitely say I have had encounters from all different walks and backgrounds of life. This has truly been an experience that I'll never forget. It is a temporary position lasting for only about 4-7 weeks. Supervisor/Manager
Moe's (Sodexo) Troy University Campus of Troy - Troy, AL September 2018 to February 2020
1st... Became certified for ServSafe...Organize workflow making sure that employees understand their duties, Monitor employee productivity, Provide constructive feedback while coaching a team of 5-6 team members from 12+ hour shifts.Provide great oversight and instructions to employees, provide excellent customer service and satisfaction.
Personal Care Assistant
Private Duty In-Home Care - Troy, AL
October 2018 to August 2019
1. Assisted with personal care of client, prepared meals, fed client (bed written) promptly gave meds, ran errands, great companionship.
2. I am a very reliable, patient, and caring person who has approximately 6 years of experience caring for children as well as elderly, I'm responsible, clean, very oriented and I love to help others.. I'm willing to do additional other tasks if requested. I also have References: Jeff Knotts 334-***-**** Mark Knotts
(CSR) Customer Service Representative
CGI Inc - Troy, AL
March 2015 to January 2017
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience, some of the responsibilities are being an active listener, show empathy,being good at problem-solving and have great communication skills, have patience,have technical knowledge, good at resolving conflict, be very dependable, be sufficient in problem solving, lastly; a quick thinker. Desk Representative
Quality Inn of Troy
February 2015 to August 2016
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience, some of the responsibilities are being an active listener, show empathy,being good at problem-solving and have great communication skills, have patience,have technical knowledge, good at resolving conflict, be very dependable, be sufficient in problem solving, lastly; a quick thinker. Cashier
Marathon Oils - Troy, AL
January 2014 to February 2015
Be efficient, courteous, possesses excellent customer service skills. The cashier will scan the customer’s selections, ensure that prices and quantities are accurate, accept payments, issue receipts, answer inquiries, and provide helpful information to customers products, promotions, or item location. You will also respond to complaints, process refunds or exchanges of items, and maintain a clean workspace. To succeed as a cashier, you should have a strong work ethic and high level of accuracy. You should be responsible, attentive to customer needs, and committed to providing excellent service.
• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
• Operating scanners, scales, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales.
• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
• Processing refunds and exchanges, resolving complaints.
• Bagging or wrapping purchases to ensure safe transport.
• Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
• Maintaining a clean workspace.
Cashier Sales Associate
Troy University - Troy, AL
January 2013 to August 2014
Be trustworthy. make bank deposits daily, mostly dealing with Campus Students or faculty and staff.
• Scan items and handle all payments
• Issue refunds and receipts
• Resolve or escalate customer complaints
• Keep track of all transactions
• Inform customers of product features, warranties, and sales
• Handle cash, credit, and check transactions
• Bag or box items into packages
• Count the contents of the cash register at the end of each shift
• Maintain safety standards by keeping the checkout area tidy and clean
• Calculate special offers, sales, and discounts
• Process returns, exchanges, and issue refunds
• Assist with clean-up, pricing, and shelf stocking
• Refer customers to department leaders or other personnel to answer questions
• Be knowledgeable about special offers and discounts Cook/Prep/Server
Troy University - Troy, AL
January 2011 to July 2012
As a cook/server representing typical tasks we perform :
• Greet customer, take customer orders, enter order in POS system, and deliver order to customer when ready.
• Utilize interpersonal communication skills to engage customers while providing exceptional customer service and building positive relationships with customers.
• Provide excellent customer experience through well-developed communication skills and extensive customer service creating a positive interaction with individuals at all levels.
• Maintain strict sanitation on locations, verifying cooler and warmer temperatures, FIFO and HAACP.
• Assist with proper labeling of the food and organize company stock using the Fifo s
• Document food temperatures, organize inventory prior to truck orders, follow sanitation guidelines,
& provide friendly customer service.
(CSR) Customer Service Representative
ASK Telemarketing
March 2008 to January 2011
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience, some of the responsibilities are being an active listener, show empathy,being good at problem-solving and have great communication skills, have patience,have technical knowledge, good at resolving conflict, be very dependable, be sufficient in problem solving, lastly; a quick thinker. Cashier
Stop &Shop
March 2006 to June 2009
Be trustworthy. make bank deposits daily
• Scan items and handle all payments
• Issue refunds and receipts
• Resolve or escalate customer complaints
• Keep track of all transactions
• Inform customers of product features, warranties, and sales
• Handle cash, credit, and check transactions
• Bag or box items into packages
• Count the contents of the cash register at the end of each shift
• Maintain safety standards by keeping the checkout area tidy and clean
• Calculate special offers, sales, and discounts
• Process returns, exchanges, and issue refunds
• Assist with clean-up, pricing, and shelf stocking
• Refer customers to department leaders or other personnel to answer questions
• Be knowledgeable about special offers and discounts Education
High school diploma
St. Charles High School - Troy, AL
August 1994 to May 1998
Skills
• Call Center
• Customer Care
• Customer Service (9 years)
• CSR
• Meal Preparation
• EMR Systems
• Serving Experience
• Telemarketing
• Restaurant Experience
• Meal Preparation (10+ years)
• Kitchen Management Experience
• Food Preparation
• Medical Records
• Windows
• Catering
• Cooking
• Home Care
• Cleaning Experience
• Caregiving
• Supervising Experience
• Patient Care
• Food Safety
• Restaurant Management
• Culinary Experience
• Sales
• Host/Hostess
• Laundry
• Retail Sales
• Typing
• Experience Administering Injections
• Microsoft Word
• POS
• Medical Billing
Certifications and Licenses
ServSafe
CNA
Driver's License
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