Call Center Customer Service
Resume:
Susan Faber
Hilton, NY *****
**************@*****.***.
Thank you for the opportunity to submit an application to your company for the position of Customer Service/Sales Support. I have been working in this position for many years until the downsizing of FIFCO due to Covid in 2020. Since then I have been working from home at a call center based out of Georgia. Experience
August, 2020 - PRESENT
National Grid/Convergent Outsourcing
Customer Svc Call Center
● Take incoming calls from customers in Long Island and initiate their requests to connect or disconnect their services.
December 2001 - June, 2020
FIFCO - Customer Service Rep.
● Worked with our internal sales team as well as contract customers to ensure their products were ready to be released to the public in a timely manner.
● Placed orders, tracked production, scheduled logistics for pick up of product from various warehouses.
● Attended weekly calls with our contract customers to prepare for production of new products and discuss any adjustments to current production. Gave updates to customers on label applications.
● Emailed updated inventory reports weekly.
● Filed product formulas and label applications with the Federal Government for approval. Upon approval, filed labels with states for their approval. I appreciate your time to review this resume. If you have any questions, please do not hesitate to reach out to me.
Regards,
Susan
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