TIFFANY TAYLOR

Gainesville, FL *****

adti7p@r.postjobfree.com

352-***-****

OPERATIONS MANAGEMENT MEDICAL CUSTOMER SERVICE CARE ORGANIZATIONAL LEADERSHIP

Dedicated and tactful Customer Service Representative with significant knowledge and experience solving problems and selling products in the culinary and medical fields. Trustworthy and empathetic Customer Service Representative that has years of experience with a strong worth ethic and always takes pride in her work. Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work. Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others. Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team. Assistant Manager

Certified Nursing Assistant

Temporary Nurse Aide

Medical Administrative Assistant * Medical Terminology * Patient Processing * Release of Information

Medical Billing * Medical Records Management * Patient Registration Introduction to ICD-10-CM Coding * HIPAA Compliance * Anatomy & Physiology Electronic Health Records (EHR) * Electronic Medical Records (EMR) * Greenway Prime Suite

• Customer Service • Team Player • Problem Solving Skills

• Quick Learner

• Communication Skills

• Resilience

• Discipline

Work Experience

• Patience

• Friendly

• Assertiveness

Computer Information Systems * Medical Transcription * Office Accounting * Principles of Management

Medical Laws & Ethics * Pathophysiology for Medical Office Touching Hearts of Home-

January 2021- Present

* Cared for individuals during periods of incapacitation, providing medication and personal care.

* Completed daily logs documenting patient condition and activities and any changes to patient care plan.

* Maintained a safe, secure and healthy environment. Roses Variety Wholesales - Gainesville, FL

February 2020 to November

Assistant Manager

• Cashier

• Assisting Customers with finding items

• Retailer

• Soft line Person

• Putting out new merchandise such as clothes, shoes, baby items, etc

• Handling Money

• Operation the Alarm System

Quality Service Representative

Subway - Gainesville, FL

May 2019 to November 2019

* Ensured quality food control and customer service through baking, prepping, and serving items.

* Handled financial transactions through use of cash register and card processing machines.

* Trained new associates for service positions.

Medical Support Assistant

Highground Technologies Inc - Gainesville, FL

August 2017 to April 2018

* Determined administrative eligibility, log Veteran information and other data into DMS and FBCS.

* Processed HealthNet returned authorizations and reviewed of HealthNet notifications.

* Worked closely with nursing staff to assist in timely processing of non-VA care and choice referrals for inpatient and

outpatient Veteran medical, surgical and psychiatric care.

* Monitored daily tasks, created episodes and downloaded health documents from and into DOMA.

* Contacted Veterans and non-VA vendors to complete referrals.

* Scanned medical records, and scheduled appointments via Vista scheduling program. Certified Nursing Assistant (CNA)

Palmetto Health Tuomey - Sumter, SC

November 2008 to September 2016

* Obtained and entered patient updates and care provided in medical records manually and through the computer system

using Medtech EHR software.

* Cared for individuals during periods of incapacitation, providing medication and personal care.

* Completed daily logs documenting patient condition and activities and any changes to patient care plan.

* Maintained a safe, secure and healthy environment. Production Worker

Pilgrim's Pride Corporation - Sumter, SC

July 2013 to October 2013

* Performed processing of poultry to ensure safe packaging and shipping for public use and consumption.

* Met production goals and deadlines to maintain schedule and operating efficiencies.

* Upheld positive work atmosphere by acting and communicating in a manner that promoted cooperation with co-workers

and management.

Associate of Science degree in Health Science

Ultimate Medical Academy 2017

TECHNICAL SKILLS

Software: Microsoft Office 365 Suite, SharePoint

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