Customer Service Delivery

**f*

The Bronx, NY ***** 347-***-**** **************@*****.***

PASHKA BUSHATI

PROFESSIONAL,

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven

‘multitasking abilities. Committed to maintaining professional relationships to increase

profitability and drive business results. Knowledgeable and dedicated customer service

professional with extensive experience in many different industries. Solid team player with

‘outgoing, positive demeanor and proven skils in establishing rapport with clients, Motivated

to maintain customer satisfaction and contribute to company success. Specialize in quality,

speed and process optimization. Articulate, energetic and results-oriented with exemplary

passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

+ Verbal and Written + Personnel training and «Time Management.

Communication development + Excellent Attention to

+ Office Equipment + Sales expertise Detail

Operation + Customer Relations + Patient and Empathetic

+ Strong Organizational Understanding Customer

skis Needs

‘* Appointment

Coordination

WORK HISTORY

SECRETARY 01/2021 to Current

JC’S Construction Corporation, Yonkers, NY

+ Greeted incoming visitors and customers professionally and provided friendly,

knowledgeable assistance.

+ Communicated with customers via phone and email to confirm deliveries and respond to

inquiries

+ Scheduled appointments and conducted follow-up calls to clients.

+ Provided clerical support to company employees by copying, faxing and filing documents.

+ Responded to emails and other correspondence to facilitate communication and enhance

business processes.

+ Entered data into system and updated customer contacts with information to keep

records current,

+ Answered multi-line phone system and greeted callers enthusiastically

+ Handled daily scheduling tasks and provided administrative support for entire

department.

SERVER 03/2015 to 12/2020

Riverdale Diner, The Bronx, NY

+ Cultivated warm relationships with regular customers.

+ Worked with POS system to place orders, manage bills and handle complimentary items.

+ Explained menu items and suggested appropriate options for food allergy concerns.

+ Bussed and reset tables to keep dining room and work areas clean.

+ Kept register accurate through correct billing, payment processing and cash management

practices.

+ Displayed enthusiasm and promoted excellent service to customers, successfully

increasing referrals and walk-in business.

+ Resolved guest and employee complaints to maintain complete customer satisfaction and

workforce effectiveness.

+ Handled customer complaints professionally, resolving issues through diplomatic

acknowledgment and commitment to service.

‘TEACHER'S AIDE 04/2007 to 02/2015

Michigan Head-Start, Ferndale, Ml

+ Supported student learning objectives through personalized and small group assistance.

+ Assisted teachers with classroom management and document coordination to maintain

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