Relationship Manager Sales Representative

Elvin R. Politano

** ********* **

Weston, FL ***26

347-***-****

*************@*****.***

EXPERIENCE:

**/**-**/** ****** Coral Springs, FL

Relationship Manager

• Responsible for activities regarding Partnership relations, Leasing and Cash Advance sales support

• Assisted Partner/ISO teams with managing accounts, product information Fiserv provides in Leasing and Cash Advance

• Train ISO/Sales Agents with Fiserv system tools (Clover Capital Lending Front and UrReporting).

• Cash Advance and Leasing Knowledge

• Technical Support Knowledge, assist with Troubleshooting system issues

• Conduct Business reviews with ISO Partners

• Merchant Service Center (MSC) System Knowledge

• Work with Partners in achieving profitability level and sales growth.

• Answering inquiry, questions & complaints of clients in order to keep revenue generation of the division

• Successfully handled all Merchant and Sales Representative relation issues 04/14-10/17 Unified Payments North Miami, FL

Relationship Manager

• Responsible for activities regarding ISO relations, sales, sales support, customer relation management, & merchant retention

• Full knowledge of Payment Networks (Debit, Credit, EBT, EFT, ACH, Wire Transfer)

• Assisted Sales teams with managing accounts, product information our company supports and provides

• Train ISO/Sales Agents with completing merchant Applications and using our CRM Systems

• Manage Domestic/International Merchant accounts

• Full knowledge of Banking Terms

• CRM Knowledge

• Clover POS/Terminal Knowledge

• VIMAS/Sales Central System Knowledge

10/13-04/14 Fidelity Payments Brooklyn, NY

Technical Support

• Assist merchants with programming credit card terminals via telephone

• In house programming and testing

• Creating Accounts on the First Data Platform Accessone, Merchant Service Center

• Use of numerous in house programs such as Fidelipay, CRM).

• Assist Merchants and Sales agents with troubleshooting credit card terminals 10/09—09/11 Payvision New York, NY

Relationship Manager

• Support many different International ISO Partners across the world

• Responsible for activities regarding sales, marketing, customer acquisition, customer relation management,

& maximizing revenue

• Train Sales Partners on how our Systems work (CRM)

• Assisted Sales teams with managing and closing accounts

• Merchant E-commerce Knowledge

• CRM System Knowledge

• Assessing market, current trends in market, finding competitors, also giving suggestions for product improvement

EDUCATION: Drake Business School

Major: Business Administration

Awarded Associates Diploma 1999

SKILLS:

• Certified in Relationship management ( Administaff)

• Client Relations, Negotiator, Underwriting

• Organizational Skills, Training & Development

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