Adelito F. Nefalar

KYC QR Expert

ING Business Shared Services B.V. Branch

+63-917******* adti24@r.postjobfree.com

Experience

** ***** ** ***** **********

Sep 2022 - Present

(2 months)

KYC QR Expert

ING Business Shared Services B.V. Branch

-The QR function sits within the 1LoD and carries out KYC file checks in order to verify that the build-up of a customer file meets both applicable regulatory as well as KYC policy requirements, for both new-to-bank and for existing customers.

- Performing quality review on the CDD files (incl. transaction analysis)

- Explorative review: aimed at discovery of potential quality failures in CDD in a population

- Targeted review: to test for specific failures in completed CDD files

- Analyzing feedback on quality coming from Quality Assurance, Quality Control, Operational Compliance Dashboard and other sources

- Determining focus areas for Quality Review and research questions

- Performing root cause analysis for the quality gaps identified

- Preparing reports on the outcome of analysis and ensuring feedback loop with the country CDD team to agree on the outcomes

- Proposing potential improvements, preventive and mitigating measures

- Supporting in steering country communication and providing continuous feedback

Jan 2021 - Aug 2022

(1 year 7 months)

KYC Signatory

ING Business Shared Services B.V. Branch

- With primary role of maintaining a high quality and compliant reviews on CDD files with transactional analysis if applicable

- Well-rounded and trained for all segments (e.g. Proba, MR, TDD, FATCA/CRS)

- Co-handles the team whenever Team Leader is unavailable

- Supports TL by providing inputs on how to improve productivity, quality and efficiency

- Leads my POD (1 team divided into 3 PODS, handled by 3 POCs)

- Performed walkthrough and shadowing for new hires

- Most number of ideas in Kaizen and Lean. Recognized as the “Idea Generation Top Contributor” with 11 ideas for process and quality improvements

- Implemented retrospective project to include 2lod findings in signatory calibration sessions

- Proficient with Excel and data analytics tools. Knowledgeable in lookup functions (VLOOKUP, Match, Index and XLOOKUP). Can easily understand logical expressions and programming languages (Computer Engineering graduate)

- ACAMS – Completed all ACAMS learning lessons. Certified CKYCA (Dec 03, 2021)

May 2017 - Dec 2020

(3 years 7 months)

KYC ANALYST

HSBC Electronic Data Processing (Philippines) Inc.

- Holds the record for the longest time maintaining a Greenlit 3 analyst status (since March 2018, 2 years and 9 months). No pQC check required for IDD and only 10% sampling for PC cases.

- Awarded as VIP in 2018, given to 30 out of 3,000 employees for their exemplary contribution to the company.

- With implemented yellow belt project with 1 FTE saves.

- End to end KYC onboarding of clients. Used to delivering high quality products despite the tight deadlines. Familiar with KYC tools and approved sources such as SEC, Bloomberg, Avox, Mint Global, Bankers Almanac, Onesource, Zawya, NGT, Pandora, HUB, Financial Times, World Check, Docuvu, etc. Regularly collaborates with Client managers and Relationship managers to ensure meeting the service level agreement.

Nov 2014 - Apr 2017

(2years 5 months)

pQC Analyst

HSBC Electronic Data Processing (Philippines) Inc.

- Approves and on-boards clients for FATCA and CRS if all the necessary documents are valid and consistent

- Well rounded in handling W8's/W9 and other FATCA/CRS documents (e.g. GIIN in writing, GBM declaration, E-forms, KYC documents and internal documents)

- Provides quality assurance of the analysts' work

- Provides learning log score and coaching to analysts

- Coordinates regularly with Process and Change team and subject matter experts for the improvement of the process

- Part of the dispute team and POC of the iQA team

- Conducts bi-weekly calibration call with the iQA team in India

- Conducted training and calibration to analysts to improve their quality scores

- Conducts 2nd level checks on other QA's and provides statistical reports, including error analysis (using advanced excel formulas like VLOOKUP and pivot tables)

- Production manager - analyzes the current and projected volume of profiles of the whole production cell. Monitors the queue and reassigns profiles to QA's. Ensures that SLA's are not breached and monitors the productivity of other QA's

- No iQA regulatory error since hired

Jun 2014 - Nov 2014

(5 months)

FATCA Analyst / Assistant Manager

HSBC Electronic Data Processing (Philippines) Inc

- Validating tax forms and documents for new to bank and remediation clients. Analyzing GIIN in writing and FATCA declaration to determine the FATCA classification. Handles accounts from UK, France, MENA, US, Hong Kong, etc…

- 100% quality score. Promoted to QC/Signatory after 5 months of exemplary performance

Dec 2010 – Jun 2014

(3 years 6 months)

Collector

HSBC Electronic Data Processing (Philippines) Inc

- PC Pool Conducts Team Huddles to discuss updates on policies and procedures if AMO is not available

- Head of ACES Team (Access to Collections Everyday System) Updates and edit the intranet codes (HTML) regularly. Reports to MO for updates and improvements. Informs the process on updates in policies and procedures

- Included in ASP Collections’ WALL OF FAME 2014

- Top Collector Award (Feb)

- 2013

> Heavy Hitter of the Year Award

> Super Star Agent Award (March)

> 2 Top Collector Awards (Aug and Sept)

> 5 Hit Club Awards (Feb, Mar, Apr, Jul and Oct)

- 2012

> H1 2012 Celebration Heavy Hitter Award (Test Group)

> Heavy Hitter/Top Performer Award (May)

> 4 Hit Club Awards (June, July, Oct and Nov)

Aug 2010 - Oct 2010

(2 months)

Technical Support/Sales Agent

Sutherland

- Technical support/Sales for NortonLive (Symantec Antivirus)

Aug 2009 - Aug 2010

(1 year)

Collector

Convergys

- Collections for Hardcore accounts 90-210 days past due

Oct 2008 - Aug 2009

(10 months)

Training and Development Officer

KGB Phils

- Experience in handling a team. Aid with the development of the agents

Feb 2007 - Sep 2008

(1year 7 months)

CSRTraining and Development Officer

KGB Phils

- Directory Assistance Operator

Education

2006

STI e.College Southwoods

Bachelor of Science in Electronics and Communications Engineering Graduate

Skills

Advanced

KYC, FATCA, Quality assurance

Intermediate

MS Office, MS EXCEL

Basic

IT knowledge

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language

Spoken Written

English

10 10

Filipino

10 10

Spanish

2 2

Additional Info

Expected Salary

Negotiable

Preferred Work Location

Work from Home set-up, Calabarzon, New Zealand, Canada

Personal Background :

Born on January 08, 1980 in Infanta Quezon

Height: 172cm Weight: 80 kgs.

Citizenship: Filipino

Language: Tagalog, English, Elementary Spanish

Date Graduated: April 2006

Can drive (w/ professional driver’s license)

Can Work Under Pressure even with Minimum Supervision

Very hardworking, patient, active and responsible

Capable of multi-tasking, fast-learner

With knowledge in Microsoft Excel

With corporate experience from a prestigious and well-known financial institution

CHARACTER REFERENCES

Magrester Reyes – Assistant Manager(ING)

Contact number: +639*********

Talents and Hobbies

Sports like basketball, soccer and chess(high school and college varsity player)

Writing

Singing

Dancing

Surfing the Internet / Exploring computer capabilities

Playing video games

Reading books, listening to e-books

About Me

Gender

Male

Age

42 years

Telephone Number

+63-046-*******

Address

11428 Hebron St. Mabuhay Carmona, Cavite, 4116, Philippines

Nationality

Civil Status

Religion

Filipino

Married

Roman Catholic

Contact this candidate