KYC QR Expert
Resume:
Adelito F. Nefalar
KYC QR Expert
ING Business Shared Services B.V. Branch
+63-917******* **********@*****.***
Experience
Sep 2022 - Present
(2 months)
KYC QR Expert
ING Business Shared Services B.V. Branch
-The QR function sits within the 1LoD and carries out KYC file checks in order to verify that the build-up of a customer file meets both applicable regulatory as well as KYC policy requirements, for both new-to-bank and for existing customers.
- Performing quality review on the CDD files (incl. transaction analysis)
- Explorative review: aimed at discovery of potential quality failures in CDD in a population
- Targeted review: to test for specific failures in completed CDD files
- Analyzing feedback on quality coming from Quality Assurance, Quality Control, Operational Compliance Dashboard and other sources
- Determining focus areas for Quality Review and research questions
- Performing root cause analysis for the quality gaps identified
- Preparing reports on the outcome of analysis and ensuring feedback loop with the country CDD team to agree on the outcomes
- Proposing potential improvements, preventive and mitigating measures
- Supporting in steering country communication and providing continuous feedback
Jan 2021 - Aug 2022
(1 year 7 months)
KYC Signatory
ING Business Shared Services B.V. Branch
- With primary role of maintaining a high quality and compliant reviews on CDD files with transactional analysis if applicable
- Well-rounded and trained for all segments (e.g. Proba, MR, TDD, FATCA/CRS)
- Co-handles the team whenever Team Leader is unavailable
- Supports TL by providing inputs on how to improve productivity, quality and efficiency
- Leads my POD (1 team divided into 3 PODS, handled by 3 POCs)
- Performed walkthrough and shadowing for new hires
- Most number of ideas in Kaizen and Lean. Recognized as the “Idea Generation Top Contributor” with 11 ideas for process and quality improvements
- Implemented retrospective project to include 2lod findings in signatory calibration sessions
- Proficient with Excel and data analytics tools. Knowledgeable in lookup functions (VLOOKUP, Match, Index and XLOOKUP). Can easily understand logical expressions and programming languages (Computer Engineering graduate)
- ACAMS – Completed all ACAMS learning lessons. Certified CKYCA (Dec 03, 2021)
May 2017 - Dec 2020
(3 years 7 months)
KYC ANALYST
HSBC Electronic Data Processing (Philippines) Inc.
- Holds the record for the longest time maintaining a Greenlit 3 analyst status (since March 2018, 2 years and 9 months). No pQC check required for IDD and only 10% sampling for PC cases.
- Awarded as VIP in 2018, given to 30 out of 3,000 employees for their exemplary contribution to the company.
- With implemented yellow belt project with 1 FTE saves.
- End to end KYC onboarding of clients. Used to delivering high quality products despite the tight deadlines. Familiar with KYC tools and approved sources such as SEC, Bloomberg, Avox, Mint Global, Bankers Almanac, Onesource, Zawya, NGT, Pandora, HUB, Financial Times, World Check, Docuvu, etc. Regularly collaborates with Client managers and Relationship managers to ensure meeting the service level agreement.
Nov 2014 - Apr 2017
(2years 5 months)
pQC Analyst
HSBC Electronic Data Processing (Philippines) Inc.
- Approves and on-boards clients for FATCA and CRS if all the necessary documents are valid and consistent
- Well rounded in handling W8's/W9 and other FATCA/CRS documents (e.g. GIIN in writing, GBM declaration, E-forms, KYC documents and internal documents)
- Provides quality assurance of the analysts' work
- Provides learning log score and coaching to analysts
- Coordinates regularly with Process and Change team and subject matter experts for the improvement of the process
- Part of the dispute team and POC of the iQA team
- Conducts bi-weekly calibration call with the iQA team in India
- Conducted training and calibration to analysts to improve their quality scores
- Conducts 2nd level checks on other QA's and provides statistical reports, including error analysis (using advanced excel formulas like VLOOKUP and pivot tables)
- Production manager - analyzes the current and projected volume of profiles of the whole production cell. Monitors the queue and reassigns profiles to QA's. Ensures that SLA's are not breached and monitors the productivity of other QA's
- No iQA regulatory error since hired
Jun 2014 - Nov 2014
(5 months)
FATCA Analyst / Assistant Manager
HSBC Electronic Data Processing (Philippines) Inc
- Validating tax forms and documents for new to bank and remediation clients. Analyzing GIIN in writing and FATCA declaration to determine the FATCA classification. Handles accounts from UK, France, MENA, US, Hong Kong, etc…
- 100% quality score. Promoted to QC/Signatory after 5 months of exemplary performance
Dec 2010 – Jun 2014
(3 years 6 months)
Collector
HSBC Electronic Data Processing (Philippines) Inc
- PC Pool Conducts Team Huddles to discuss updates on policies and procedures if AMO is not available
- Head of ACES Team (Access to Collections Everyday System) Updates and edit the intranet codes (HTML) regularly. Reports to MO for updates and improvements. Informs the process on updates in policies and procedures
- Included in ASP Collections’ WALL OF FAME 2014
- Top Collector Award (Feb)
- 2013
> Heavy Hitter of the Year Award
> Super Star Agent Award (March)
> 2 Top Collector Awards (Aug and Sept)
> 5 Hit Club Awards (Feb, Mar, Apr, Jul and Oct)
- 2012
> H1 2012 Celebration Heavy Hitter Award (Test Group)
> Heavy Hitter/Top Performer Award (May)
> 4 Hit Club Awards (June, July, Oct and Nov)
Aug 2010 - Oct 2010
(2 months)
Technical Support/Sales Agent
Sutherland
- Technical support/Sales for NortonLive (Symantec Antivirus)
Aug 2009 - Aug 2010
(1 year)
Collector
Convergys
- Collections for Hardcore accounts 90-210 days past due
Oct 2008 - Aug 2009
(10 months)
Training and Development Officer
KGB Phils
- Experience in handling a team. Aid with the development of the agents
Feb 2007 - Sep 2008
(1year 7 months)
CSRTraining and Development Officer
KGB Phils
- Directory Assistance Operator
Education
2006
STI e.College Southwoods
Bachelor of Science in Electronics and Communications Engineering Graduate
Skills
Advanced
KYC, FATCA, Quality assurance
Intermediate
MS Office, MS EXCEL
Basic
IT knowledge
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written
English
10 10
Filipino
10 10
Spanish
2 2
Additional Info
Expected Salary
Negotiable
Preferred Work Location
Work from Home set-up, Calabarzon, New Zealand, Canada
Personal Background :
Born on January 08, 1980 in Infanta Quezon
Height: 172cm Weight: 80 kgs.
Citizenship: Filipino
Language: Tagalog, English, Elementary Spanish
Date Graduated: April 2006
Can drive (w/ professional driver’s license)
Can Work Under Pressure even with Minimum Supervision
Very hardworking, patient, active and responsible
Capable of multi-tasking, fast-learner
With knowledge in Microsoft Excel
With corporate experience from a prestigious and well-known financial institution
CHARACTER REFERENCES
Magrester Reyes – Assistant Manager(ING)
Contact number: +639*********
Talents and Hobbies
Sports like basketball, soccer and chess(high school and college varsity player)
Writing
Singing
Dancing
Surfing the Internet / Exploring computer capabilities
Playing video games
Reading books, listening to e-books
About Me
Gender
Male
Age
42 years
Telephone Number
Address
11428 Hebron St. Mabuhay Carmona, Cavite, 4116, Philippines
Nationality
Civil Status
Religion
Filipino
Married
Roman Catholic
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