Customer Service Call Center
Resume:
DeMeterius Wilson
DeMeterius Wilson
Phoenix, AZ 85043
******@*****.***
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Skills Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ac interdum nisi. Sed in consequat mi. Sed pulvinar lacinia felis eu finibus. ㅡ
Experience American Airlines/Customer Assistance Rep June 2022- PRESENT, Phoenix, AZ
Monitored ticket counter area, greeting customers, assist customers with self-service kiosks, troubleshooting kiosk technology, verifying and clearing travel documents (passports, visas), communicating with IT about kiosk technology issues, accepting and activating customers self-tagged baggage at the activation station, assisting customers with checked baggage processing (credit card transactions, verifying weight, self-tagging)
AT&T DirecTV / Premise Technician
December 2018 - August 202020, Peoria,AZ
Installed/repaired digital telephone and t.v. for business and residential customers in all weather, drove company vehicle to customer premises, advised of work to be done as well as charges and upsold products or services, customer service, maintained inventory on vehicle AT&T U-verse / Premise Technician
July 2009- December 2011
One of the first 10 people to help launch the U-verse product in multiple cities of Louisiana. Installed/repaired digital telephone and t.v. for business and residential customers in all weather, drove company vehicle to customer premises, advised of work to be done as well as charges and upsold products or services, customer service, maintained inventory on vehicle.
Gwynnie Bee / Warehouseman
June 2018 - December 2018, Phoenix, AZ
Packing, wrapping, loading, unloading, sweeping, picking, using a hand scanner.
Cox Communications / Technical Support
November 2017-February 2018, Phoenix, AZ
Input information into a computer database call center environment, personal client data access, answered questions, troubleshooting, sales, customer service, keyboarding, emailing.
Cox Communications / Universal Home Technician
September 2012-September 2015, Phoenix, AZ
Install and repair high speed internet, analog and digital cable, light sales, driving company vehicle, customer service and trouble resolution, inventory planning, route scheduling, worked with minimal supervision, device networking, issue isolation and resolution. ㅡ
Education Central High School / Diploma
June 1994 - May 1995, Phoenix
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