Support Representative Customer Service
Resume:
Kimberly Harris
C U S T O M E R S E R V I C E S P E C I A L I S T
A B O U T M E
***********@*****.***
Atlanta, GA / USA
With a passion for helping others and solving problems, I’ve developed customer relations skills that help businesses gain a reputation for having white-glove customer service.
S K I L L S
E D U C A T I O N
Rockdale County High School
Diploma
2005 - 2009
E X P E R I E N C E
Customer Service Agent
AT&T / Junction City, KS / 03/2017 – 09/2017
Billing customer service agent, with responsibility of applying credits, and applying new services to accounts.
• Create new accounts, explain various packages
• Review account, answer billing questions, apply credits
• Schedule servicing appointments, transfer calls to other departments Customer Service Specialist
Xfinity / Remote / 09/2017 – 09/2018
Billing support representative, as well as Xfinity Home security technical support.
• Checking errors and de-bugging devices and connection
• Assisting with set up over the phone and scheduling technician visit
• Emailing manuals and guides to customers for self-install and device aids Guest Services Specialist
Carnival Cruise Line / Remote / 06/2018 – 03/2021
Cruise specialist for guests and travel agents in direct sales, travel agent sales, and customer service.
• Creating profiles for travel agents and guests, creating new bookings
• Editing cruise bookings, adding notes, accepting payments, processing refunds, and answering questions about cruise policies and procedures
• Assist guest and travel agents with online tools and accessing bookings online
K H
Written/Verbal Communication
10 / 10
Chat/Email/Ticket Support
Problem Solving/Conflict Resolution
10 / 10
Navigation Multiple Systems
10 / 10
Active Listening/Empathy
10 / 10
CRM Tools
10 / 10
Multitasking
10 / 10
10 / 10
10 / 10
10 / 10
Contact this candidate