Curriculum Vitae Pier Paolo Maria Leonardi

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PIER PAOLO MARIA LEONARDI

adthzl@r.postjobfree.com

Citizenship: Italian

Italy: Reggio Emilia

+39-335-***-****

Key skills

Over 15 years’ proven experience in the after-sales and CRM sector

Excellent skills to improve spare parts and accessories sales in the automotive sector

Excellent knowledge of vehicle engineering:

endothermic, hybrid and electric systems

Leadership and problem-solving skills

Ability to develop and improve technical services processes

Experience in retail technical improvement:

network issues mgmt., repair’s quality and spare

parts defects tracking

Excellent organisation and decision-making

Professional experience

Meta System – Reggio Emilia From 1/2020

Operation Manager Telematic Services – Reggio Emilia Responsible for the management of activities related to telematic insurance contracts

Manage and monitor department's activities, with direct reporting on 10 area managers, in compliance with quantitative and qualitative objectives agreed with the Insurance Companies

Collaborate with the Sales for new offers and to make executable the new projects

Oversee logistics and quality processes for ensuring that network's stocks meet Insurance Companies requirements

Manage relationships with insurance's Management and fulfil the HQ internal requests Synnex Concentrix Limited 2/2017 – 1/2020

7/2018 – 1/2020 Team Leader Technical Assistance – Luton (UK) Team leader of 2nd level technical support Opel Italy

Manage a senior technician team to support Opel Italia dealerships

Monitor team’s performance and ensure the resolution of technical cases within the agreed service times

Implement innovative processes to improve technical support efficiency and Customer/Dealer satisfaction

Liaise with Opel Engineering & Product Quality on emerging technical issues and how improving production vehicles

Certification H.V. vehicles: analysis faults and battery managing 2/2017 – 6/2018 Technical Help Desk Engineer - Second Level – Düsseldorf (DE) Technical engineer for supporting the JLR’s workshops - Italy

Provide technical solutions to JLR dealers for high-impact technical issues and V.O.R.

Coaching and support to workshop technicians to implement JLR repair procedures

Monitor the repair’s capability performed by the JLR service network

Responsible for escalating car’s technical issues to JLR Technical & Quality HQ CNH Industrial 6/2016 – 12/2016

Sales Development Manager - EU Countries – Torino, Paris (Fr) Responsible for spare parts business development and performance aimed at the Iveco workshop

Coordinate commercial and marketing strategies for achieving Iveco objectives on authorized workshop

Conduct and gather marketing and benchmark analysis of key competitors and share them with country managers

Monitoring the sales team’s progress and conducting periodic appraisals Curriculum Vitae Pier Paolo Maria Leonardi

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Delken Italia S.p.A. 12/2015 – 6/2016

Project Manager – Milano

Oversee the design and construction phases of special machinery and equipment for the mechanical industry

Manage technical documentation for "transnational project calls" with international companies

Negotiate the purchase of electronic components and commodities

Manage the time planning of projects with the technical management and suppliers McLaren Automotive Ltd 9/2013 – 12/2015

Regional Aftersales Manager - EU markets – Woking (UK) Manage McLaren aftersales activities in dealerships across Europe

First point of contact between McLaren Customers and Dealers to ensure premium assistance service

Manage the commercial and technical activities of the Dealers to achieve the after-sales objectives: spare parts sales, customer management and repair capability

Guarantee inter-functional assistance to the HQ-Departments in the countries oversee: quality, finance, homologation, audit, sales network development

Projects followed: Mclaren P1, 570S, 560

Freelance Consultant 7/2012 – 7/2013

After-Sales and CRM automotive consultant – Milano, Switzerland

Support the Dealers for reviewing the operational after-sales service processes in a Customer-Centric perspective

Develop reporting systems to manage the after-sales profitability and to estimate the costs of assistance leasing contracts

Support to Dealers in managing stocks and sell-out (obsolete stock rotation) Major Customers: Drive Service S.pA., Italian and Suisse dealers Drive Service S.p.A. – Cobra Technologies Group 3/2010 – 7/2012 Fleet & Service Operations Manager – Milano

Manage the activities linked to service leasing contracts for company cars of the Public Administrations and Companies)

Coordinate the technical authority team (20 technicians between Rome and Milan) and analyse P&L of each leasing contract

Define and analyse the costs per vehicle (TCO) and service level (SLA) provide by the workshop's network

Manage spare parts supply contracts (OEM and Commercial) for the workshop's network

Collaborate with Sales staff in the drafting of contracts and maintain relations with the Decision Makers of the main Customers

Major Clients: Società Autostrade, IREN, Bofrost

Fiat Group Automobiles S.p.A. (FGA) 6/2000 – 2/2010 7/ 2004 – 2/2010 Area Manager - Technical Services – Eu Countries, Japan Oversee in the EU region the projects and objectives defined by the B.U. Customer Services

Liaise with Country Manager for defining and implementing projects to reduce warranty cost and increment Customer loyalty

Analyse Dealers' economic results and define actions to increase the after-sales profitability: spare parts sales, improve the repair capacity and Clients management

Liaison between HQ e NSC for exchanging experiences and sharing the best international practices as well as seeking potential business opportunities in after-sales services area

(2007- 2009) Technical Services Manager Japan – Tokyo Coaching and coordination of Japan on field staff (6 people). Implementation of new FGA visual standards in dealerships. Coordinator for implementation FGA's new visual/technical standards in dealerships and for the technical staff

Curriculum Vitae Pier Paolo Maria Leonardi

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6/2002 – 4/2004 District Manager Technical Service – Roma Oversee in the centre Italy regions the projects and objectives defined by the B.U. Customer Services

Coordinate the activities of the area team (11 Area Managers, 6 Technicians and 5 Trainers) in the central Italy business region (95 dealers, 600 workshops/body shops)

Manage projects to increase the dealership's profitability, to reduce warranty costs, to improve Customer Satisfaction

Responsible for effective execution all the changes required by the Block Exemption Regulation on the dealer network

6/2000 – 4/2002 Technical Zone Manager Alfa Romeo – Romagna e Marche

Manage after-sales activities in the competence regions: warranty budget, management of customer care cases, increase the repair capability, recall campaigns and ROI reports

Involve the commercial zone manager to set up actions to achieve the commercial and service objectives assigned to the area

Ferrari Auto S.p.A. 9/1996 – 5/2000

Project Engineer - 8-cylinder engines team – Maranello

Work with the "Vehicle Systems / Road Testing Experience" team for the fine-tuning of the engine's electronic management in vehicle's development phase

Analyse the reliability of mechanical and electronic engine components with road and laboratory tests

Responsible for the homologation and certification of vehicle emissions and the emission laboratory (2 test drivers, 5 technicians)

Projects followed Ferrari F355-F1, F360 Modena-F1, Maserati 3200 Centro Ricerche Fiat 5/1995 – 9/1996

Project Engineer – Engine Development and Testing – Torino

Design technical solutions for the treatment of engine exhaust gases in compliance with the emissions targets, engine's reliability and performance

Fine-tuning of the engine parameters for emissions and vehicle driveability Projects followed Fiat Engine 1,6MPI gasoline

Education and foreign languages

Education

Master’s Degree in Mechanical and Aeronautic Engineering, University “La Sapienza”, Rome

Certification “Electric and Hybrid Vehicle Technology”: faults analysis and H.V. battery managing Languages

Italian mother tongue. English and French speaking

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