Freelance Consultant Country Manager
Resume:
Curriculum Vitae Pier Paolo Maria Leonardi
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PIER PAOLO MARIA LEONARDI
***********@*******.**
Citizenship: Italian
Italy: Reggio Emilia
Key skills
Over 15 years’ proven experience in the after-sales and CRM sector
Excellent skills to improve spare parts and accessories sales in the automotive sector
Excellent knowledge of vehicle engineering:
endothermic, hybrid and electric systems
Leadership and problem-solving skills
Ability to develop and improve technical services processes
Experience in retail technical improvement:
network issues mgmt., repair’s quality and spare
parts defects tracking
Excellent organisation and decision-making
Professional experience
Meta System – Reggio Emilia From 1/2020
Operation Manager Telematic Services – Reggio Emilia Responsible for the management of activities related to telematic insurance contracts
Manage and monitor department's activities, with direct reporting on 10 area managers, in compliance with quantitative and qualitative objectives agreed with the Insurance Companies
Collaborate with the Sales for new offers and to make executable the new projects
Oversee logistics and quality processes for ensuring that network's stocks meet Insurance Companies requirements
Manage relationships with insurance's Management and fulfil the HQ internal requests Synnex Concentrix Limited 2/2017 – 1/2020
7/2018 – 1/2020 Team Leader Technical Assistance – Luton (UK) Team leader of 2nd level technical support Opel Italy
Manage a senior technician team to support Opel Italia dealerships
Monitor team’s performance and ensure the resolution of technical cases within the agreed service times
Implement innovative processes to improve technical support efficiency and Customer/Dealer satisfaction
Liaise with Opel Engineering & Product Quality on emerging technical issues and how improving production vehicles
Certification H.V. vehicles: analysis faults and battery managing 2/2017 – 6/2018 Technical Help Desk Engineer - Second Level – Düsseldorf (DE) Technical engineer for supporting the JLR’s workshops - Italy
Provide technical solutions to JLR dealers for high-impact technical issues and V.O.R.
Coaching and support to workshop technicians to implement JLR repair procedures
Monitor the repair’s capability performed by the JLR service network
Responsible for escalating car’s technical issues to JLR Technical & Quality HQ CNH Industrial 6/2016 – 12/2016
Sales Development Manager - EU Countries – Torino, Paris (Fr) Responsible for spare parts business development and performance aimed at the Iveco workshop
Coordinate commercial and marketing strategies for achieving Iveco objectives on authorized workshop
Conduct and gather marketing and benchmark analysis of key competitors and share them with country managers
Monitoring the sales team’s progress and conducting periodic appraisals Curriculum Vitae Pier Paolo Maria Leonardi
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Delken Italia S.p.A. 12/2015 – 6/2016
Project Manager – Milano
Oversee the design and construction phases of special machinery and equipment for the mechanical industry
Manage technical documentation for "transnational project calls" with international companies
Negotiate the purchase of electronic components and commodities
Manage the time planning of projects with the technical management and suppliers McLaren Automotive Ltd 9/2013 – 12/2015
Regional Aftersales Manager - EU markets – Woking (UK) Manage McLaren aftersales activities in dealerships across Europe
First point of contact between McLaren Customers and Dealers to ensure premium assistance service
Manage the commercial and technical activities of the Dealers to achieve the after-sales objectives: spare parts sales, customer management and repair capability
Guarantee inter-functional assistance to the HQ-Departments in the countries oversee: quality, finance, homologation, audit, sales network development
Projects followed: Mclaren P1, 570S, 560
Freelance Consultant 7/2012 – 7/2013
After-Sales and CRM automotive consultant – Milano, Switzerland
Support the Dealers for reviewing the operational after-sales service processes in a Customer-Centric perspective
Develop reporting systems to manage the after-sales profitability and to estimate the costs of assistance leasing contracts
Support to Dealers in managing stocks and sell-out (obsolete stock rotation) Major Customers: Drive Service S.pA., Italian and Suisse dealers Drive Service S.p.A. – Cobra Technologies Group 3/2010 – 7/2012 Fleet & Service Operations Manager – Milano
Manage the activities linked to service leasing contracts for company cars of the Public Administrations and Companies)
Coordinate the technical authority team (20 technicians between Rome and Milan) and analyse P&L of each leasing contract
Define and analyse the costs per vehicle (TCO) and service level (SLA) provide by the workshop's network
Manage spare parts supply contracts (OEM and Commercial) for the workshop's network
Collaborate with Sales staff in the drafting of contracts and maintain relations with the Decision Makers of the main Customers
Major Clients: Società Autostrade, IREN, Bofrost
Fiat Group Automobiles S.p.A. (FGA) 6/2000 – 2/2010 7/ 2004 – 2/2010 Area Manager - Technical Services – Eu Countries, Japan Oversee in the EU region the projects and objectives defined by the B.U. Customer Services
Liaise with Country Manager for defining and implementing projects to reduce warranty cost and increment Customer loyalty
Analyse Dealers' economic results and define actions to increase the after-sales profitability: spare parts sales, improve the repair capacity and Clients management
Liaison between HQ e NSC for exchanging experiences and sharing the best international practices as well as seeking potential business opportunities in after-sales services area
(2007- 2009) Technical Services Manager Japan – Tokyo Coaching and coordination of Japan on field staff (6 people). Implementation of new FGA visual standards in dealerships. Coordinator for implementation FGA's new visual/technical standards in dealerships and for the technical staff
Curriculum Vitae Pier Paolo Maria Leonardi
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6/2002 – 4/2004 District Manager Technical Service – Roma Oversee in the centre Italy regions the projects and objectives defined by the B.U. Customer Services
Coordinate the activities of the area team (11 Area Managers, 6 Technicians and 5 Trainers) in the central Italy business region (95 dealers, 600 workshops/body shops)
Manage projects to increase the dealership's profitability, to reduce warranty costs, to improve Customer Satisfaction
Responsible for effective execution all the changes required by the Block Exemption Regulation on the dealer network
6/2000 – 4/2002 Technical Zone Manager Alfa Romeo – Romagna e Marche
Manage after-sales activities in the competence regions: warranty budget, management of customer care cases, increase the repair capability, recall campaigns and ROI reports
Involve the commercial zone manager to set up actions to achieve the commercial and service objectives assigned to the area
Ferrari Auto S.p.A. 9/1996 – 5/2000
Project Engineer - 8-cylinder engines team – Maranello
Work with the "Vehicle Systems / Road Testing Experience" team for the fine-tuning of the engine's electronic management in vehicle's development phase
Analyse the reliability of mechanical and electronic engine components with road and laboratory tests
Responsible for the homologation and certification of vehicle emissions and the emission laboratory (2 test drivers, 5 technicians)
Projects followed Ferrari F355-F1, F360 Modena-F1, Maserati 3200 Centro Ricerche Fiat 5/1995 – 9/1996
Project Engineer – Engine Development and Testing – Torino
Design technical solutions for the treatment of engine exhaust gases in compliance with the emissions targets, engine's reliability and performance
Fine-tuning of the engine parameters for emissions and vehicle driveability Projects followed Fiat Engine 1,6MPI gasoline
Education and foreign languages
Education
Master’s Degree in Mechanical and Aeronautic Engineering, University “La Sapienza”, Rome
Certification “Electric and Hybrid Vehicle Technology”: faults analysis and H.V. battery managing Languages
Italian mother tongue. English and French speaking
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