Crossing Guard Service Representative

KELLY GARCIA

773-***-**** Chicago, IL ********@*****.***

SUMMARY OF QUALIFICATIONS

Customer service focused professional with

Dedicated sales and service professional with a proven track record of using strong communication and listening skills to create solutions, meet customer needs, and generate sales. Able to quickly learn, adapt, and make changes. Flexible personality easily building rapport, always learning, and helping others. Comfortable with technology, numbers, and new challenges.

SchoolPROFESSIONAL EXPERIENCE

Crossing Guard Chicago Public School,Jose Diego Chicago, IL Sept 2021 – jan 2022

● Safely and efficiently direct pedestrians across a busy street while cultivating effective relationships utilizing active listening and dynamic interpersonal skills

● Ensured safety and security of children by providing detailed instructions regarding street crossing safety

● Gathered data and prepared reports detailing daily traffic and infractions

● Used analytical skills to monitor traffic flow and to foster and control safe gaps for pedestrian crossing

● Monitored school grounds using attention to detail to identify and report suspicious activity Telephone Interviewer Robert Half Chicago, IL May 2021 – Sep 2021

● Conducted 30-60 telephone interviews daily gathering information from participants, communicating clearly, and listening attentively throughout interview process to facilitate the exchange of information

● Calmed participants nerves by explaining what to expect, set information, and the purpose of interviews

● Used proactive listening skills to resolve inquiries consistently exceeding goals and expectations

● Achieved customer satisfactions ratings of 100% through friendly, knowledgeable, and positive communication

● Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic, and educational, sexual, gender and religious orientations and backgrounds

● Maintained confidentiality when addressing sensitive information with tact and diplomacy

● Focused and observant of individuals verbal and communication cues such as tone and inflection using this to resolve issues and help with individual needs

● Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services

● Developed practical and comprehensive lines of questioning to encourage communication with subject of interview

Customer Service Representative

Marianos Chicago, IL Jul 2017 - May 2021

● Processed large number of customers in high volume stores handling all aspects of the transaction from service to processing payments to resolving customer issues

● Accurately received and processed payments balancing the drawer at the end of each shift

● Effectively recruited customers to join the loyalty program

● De-escalated problematic customer concerns, maintaining calm, friendly demeanor and resolving issues

● Educated customers on special pricing opportunities and company offerings

● Documented conversations with customers to track requests, problems, and solutions

● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

● Warmly greeted customers and handled returns, exchanges, and special purchases

● Used creativity to design floral arrangements listening to customers needs, asking questions to determine goal and to bigger and better arrangements

Telemarketer Telemarketing com Chicago, IL Jan 2000 - May 2003

● Handled 40-50 telephone calls from interested customers and called prospective customers presenting information about membership details and purchase advantages overcoming objections using friendly, persuasive strategies to exceed daily sales goals and getting customers to upgrade

● Quickly resolved prospects' questions with persuasive communication skills and in-depth knowledge of available products and services

● Built client rapport while accurately processing documentation and troubleshooting technical discrepancies through completion

● Took initiative to help new telemarketers learn best practices, communication strategies and performance standards

● Accurately documented conversations with customers to track requests, problems, and solutions maintaining and recording customer information in database

● Educated customers on special pricing opportunities and company offerings using this increase sales

● Processed payments over the phone with 100% accuracy

● Reviewed past and prospective client list identifying customers to recontact offering the newest products and services, inquiring as to current and future needs, and setting appointments to pursue opportunities and additional sales

● Recorded customer personal information in CRM system to track data and document account activities EDUCATION AND TRAINING

Malcolm X College, Chicago, IL GED

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