Loan Processor Customer Service

NANCY N RYAN

*** ******* ******

BETHLEHEM, PENNSYLVANIA 18020-9707

***********@*****.*** Cell: 610-***-****

OBJECTIVE: Looking to be part of a team in the Health Care Field.

PREVIOUS EMPLOYMENT:

Malvern Treatment Centers, Office Manager, Bethlehem PA. May 2017 to present.

Northeast Treatment Centers, Administrative Coordinator, Bethlehem, 2007-2017

Countrywide Home Loans, Underwriter and Loan Processor 2002-2007

WORK EXPERIENCE DUTIES:

Office management including scheduling, insurance verifications and billing. Orientation of new clients, maintaining and ordering office supplies, accepting referrals, screening new clients, and getting proper paperwork to meet HIPAA standards and DDAP regulations. I tracked and maintained proper authorizations, reporting to different agencies as needed for the clients. I maintained client files from the intake and evaluation to the time of discharge. I was also responsible for collecting the co pays and monitored files for billing issues.

While I was a loan processor, I qualified clients for their mortgage approval, coordinating of all inspections and necessary paperwork to process the loan entirely from application to the closing of the loan including funding. Customer Service and constant updates to the clients was essential.

SKILLS:

Knowledge of multiple programs including Credible, EVS, Excel, Medics, InstaMed, EMR, Quantum, to mention a few.

Organization and Communication Skills

Attention to detail and multi-Tasking

Accepts direction well

Very personable and hard working

EDUCATION:

S.U.N.Y. @ COBLESKILL / RESTAURANT MANAGEMENT

ERIE COMMUNITY COLLEGE / BUSINESS ADMINISTRATION

OTHER TRAINING COURSES:

* HIPAA

* CULTRAL DIVERSITY

* VERBAL DE ESCALATION

* SCREENING AND ASSESSMENTS

* BDAP CONFIDENTIALITY

* 1ST AID AND CPR

* HIV/AIDS

ACTIVITIES:

VOLUNTEER @ LOCAL COMMUNITY EVENTS / VOTING POLLS

VOLUNTEER @ LEHIGH VALLEY “BOUTIQUE ON THE RINK” (CANCER FUNDRAISER)

HOST PARENT FOR EXCHANGE STUDENTS “QUEST” PROGRAM AND “I GO GO” PROGRAM

REFERENCES:

DEBORAH THOMPSON CURRENT SUPERVISOR 484-***-****

BRANDY ROSANIA PREVIOUS CO WORKER 484-***-****

KIM PANTALEO NEIGHBOR /FRIEND 908-***-****

LAURIE EHASZ VOLUNTEER WORKER 484-***-****

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