Customer Service Representative

Tonya Duvall

Office Manager-Customer Service Manager

Mississippi, Ocean Springs, 39564, United States **********@*****.*** 228-***-****

Profile

Passionate and knowledgeable Office Manager and Customer Service Representative with vast experience providing administrative and management skills in office settings.• Accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellent assistance skills.• I bring forth high quality organizational skills and a self-motivated drive to achieve excellence.• Adept in various software applications, filing systems, and office equipment.• A commitment to safely and professionally handling confidential tasks.• Eager and ready to leverage my managerial and administrative skills to best serve your office.

Employment History

Apr 2014 — Present

Gautier & Ocean Springs

Resident Property Manager at Handy Lock

Self Storage

• Handy Lock Self Storage Successfully oversaw day-to-day operations and worked to foster efficiency.

• Maintained office-wide scheduling to assure Facility was always covered.

• Managed vendors and the purchasing of office supplies, software, and equipment.

• Maintained office-wide protocols in accordance with the employee handbook and COVID guidelines.

• Assisted accounts payable, accounts receivable, expense reimbursement, as well as reporting Petty cash expenses, daily bank deposits, and cash drawer summary and general ledger of payments received.

• Encouraged employees to do their best, and increased store productivity immensely.

• Lead recruitment efforts and training of new employees.

• Provided optimal assistance to the Corporate

Management and handled a variety of tasks.

• Achieved great curb appeal to ensure a neat and attractive sales environment, and assisted in the setup of visual displays, That were pleasing to the customers I served.

• Served as a successful leader, promoting and achieving store success. I exceeded monthly expected incomes for the company.

• Retained over 600 Storage unit rentals every quarter.

• Cleaned and maintained entire property, to include landscape work

• Inspired the community with My weekly Marquee quotes.

• Identified and maximized sales opportunities, and increased customer retention rates.

Details

Date / Place of birth

February 10, 1970

Charleston, South

Carolina

Skills

Leadership Skills

Adaptability

Fast Learner

Computer Skills

Ability to Work Under

Pressure

Ability to Work in a

Team

Communication Skills

Customer Service

Interpersonal

Communication

Administrative

Excellent Multitasking

Effective Time

Management

Financial Accounting

Knowledge of Office

Technology

Languages

English

• Performed collection calls daily as reminders to tenants when their bill was due.

• Corresponded proficiently each day via email with Customers

• Set Reservations for prospective rental leads

• Achieved over 60+ Reviews on our Google account to boost recognition of our business algorithm in under 3 years. Many mentioned me by name in their reviews, Sep 2004 — Feb 2014

D'Iberville

Customer Service Manager/Front end

Manager at Walmart

• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

• Accurately verified information and updated information databases as necessary.

• Attended workshops and conferences centered around increasing customer service skills.

• Built a strong working knowledge of the company

procedures and protocols.

• Answered phone calls and provided callers with pertinent information and assistance.

• Worked with large sums of money daily.

• Was in charge of 50+ Cashiers, assigned daily shift duties and responsibilities

• Was responsible for auditing cash drawers of employees to help reduce internal loss prevention.

• Conducted cash pick ups on busy shifts to reduce loss.

• Conducted interviews to hire future employees.

• Coached employees for disciplinary action.

• Assisted with returns at the Service desk.

• Approved and/ or disapproved returns as needed.

Jun 1998 — Aug 2004

Biloxi

CSSR/Dispatcher at Cable One Inc.,

• Strived to ensure a positive and hassle-free customer experience.

• Settled any customer disputes in a professional and pleasant manner.

• Identified and maximized sales opportunities, and increased customer retention rates.

• Brought forth excellent customer service skills and a commitment to customer satisfaction.

• Helped to increase customer return rates by providing excellent customer service at all times.

• Worked to achieve high customer satisfaction rates by providing optimal customer service

• Maintained up-to-date knowledge of all special

promotions. as well as cable packages

• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

• Created daily work orders for 30+ Installers and Senior field technicians

• Completed their assignment via a two way radio system

• Scheduled service repair and/or installation appointments with customers

• Performed collection calls for non payment or late customers

• Was very proficient in multi-tasking on a daily basic

• Maintained a low key, low stress environment for my entire team

Education

Feb 1999 — Feb 1999

Phoenix

Cable One University

Customer Service Representative Training

Went through a very skilled training program for one week, I learned how to deal professionally with the general public. That pertained to Cable related issues, I became proficient in how to communicate, as well as trouble shoot cable problems over the telephone. I also was trained on Dispatching as well which was my main expertise at the time. I received a Certificate of Completion

Aug 1985 — May 1988

Ocean Springs

Ocean Springs High School

High School Diploma

Graduated with An Academic High School Diploma

References

References available upon request

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