Customer Service Food and Beverage Department
Resume:
NOREEN JOY D. ZAMORA
Address: ***** ********* ***** **. ***. 106
CHARLOTTE, NORTH CAROLINA 28273
Email: ******************@*****.***
Mobile: 980-***-****
AVAILABILITY: I can work part time only.
Objectives:
To apply a job that is related to my skills in order to help the organization’s mission and vision in exchange a benefit profit. Skills:
Good Communication Skills
Ability to embrace new knowledge with confidence and ease
Abilty to work under pressure
Highly motivated and fast learner
Good organizational and time management skills
Works in both team and individual environment
Educational Background:
Tertiary : Lyceum of the Philippines University, Manila 33 Muralla cor. Real St. 1002 Intramuros, Manila
2014-present
Course : Bachelor of Science in International Travel and Tourism Management
Secondary : Tondo High School
Quezon St., Bo..Magsaysay St. Tondo Manila
2010-2014
Primary : Sisim Elementary School
Sisim Penablanca, Cagayan Valley
2004-2010
Work Experience
SHERATON CHARLOTTE HOTEL, NORTH CAROLINA
Food and Beverage Department - February 2019- February 2020
• Greeted guests and took orders, suggesting menu items and add-on to increase revenue.
• Dedicated to top-quality service while maintaining efficiency and compliance with safe food-handling practices.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
RIZAL PARK HOTEL, MANILA PHILIPPINES- 2018
Front Office Department
• Greeted daily visitors and guests upon arrival, offered assistance and answered questions to build rapport and retention.
• Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
SIX FLAGS FIESTA, TEXAS – 2017
Ride Operations Department
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Clean rides and attractions to reduce spread of germs and bacteria.
• Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
• Assist guests with transactions for rides and attractions to facilitate fun and exciting experiences.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Trainings
NATIONAL CERTIFICATION III Events Management – 2016
NATIONAL CERTIFICATION II Food and Beverage - 2016
NATIONAL CERTIFICATION II Tourism Promotion - 2017 Seminars attended:
Empowering The Future Leaders - 2016
Transcedence: Going Beyond the Limit of Experience – Tour Operations - 2016
Transcedence: Going Beyond the Limit of Experience – Personality Development - 2016
Restaurant Immersion at Four Seasons - 2016
Pinoy Chikka 2, The New Face of Tourism– 2015
Character References:
Jackie Ren
Food and Beverage Manager
Sheraton Charlotte Hotel, NC
419 -274-9182
Ivy Charisse Pagulayan, MSHM
Professor
Lyceum of the Philippines University, Manila
I hereby certify that the information above is true or correct according to my knowledge and beliefs.
NOREEN JOY D. ZAMORA
Applicant
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