Front Desk Banquet Server

Location:

Posted:

November 13, 2022

Joanna M. Salvador

********@*****.***

Professional Summary

Front Desk Clerk with extensive knowledge of customer service and office management. Adept at

resolving guest conflict with strong communication skills, both oral and written. Highly organized and

detail oriented on my work.

Highlights and Skills

Superior customer service skills Strong verbal and written communication skills

Detail oriented and multitasking MS office and Google docs proficient

Fast learner and hard worker Reliable and resourceful

Cash handling experienced

Education

College of Southern Nevada Bachelor of Science in Nursing Undergraduate 2010-2012

6375 W Charleston Blvd., Las Vegas, NV, 89146, United States

University of the Assumption Bachelor of Science Major in Management Graduate 1993-1997

San Fernando, Pampanga, Philippines

Work Experience

Guest Room Attendant Bellagio Dec 1, 2004 up to present

Clean guestrooms and bathrooms. Replenish amenities and clean towels.

Greet all guests whenever we see them and also welcoming them to the newly checked in to the hotel.

Banquet Server in house Bellagio December 2015 to December 2021

Setting up the tables, with the the plates and silverwares.

Serve and deliver customer food orders and drinks.

Maintain cleanliness of the assigned stations

Supervisor Haagen Dazs in MGM Grand August 2003 - Nov 2004

Serve Ice Cream and Refreshment.

Maintaining the cleanliness of the store.

Responsible for the inventory of the store supplies and doing the paperworks

Front Desk Fontana Hotel March 1997 - June 2003

Welcome the guests to the company and greet them in a courteous and professional manner.

Assist guests checking in and out, answering questions and provide directions and assistance.

Answering phone calls.

Processed guests payments for room charges, food and beverage and phone charges.

Control and issue keys.