Clerical Assistant Customer Service

Sylvia Bascho George

*Phlox Circle Apt I

Owings Mills, MD 21117

Mobile: 443-***-****

***********@*****.***

Objectivity: To work in a fast paced healthcare environment where I can employ my problem solving skills and contribute to a smooth flow of daily operations.

Work Experience:

03/15/2021 -Present

Encompass Home Health

11155 Dolfield Blvd ste 212

Owings Mills, MD 21117

Intake Coordinator/Patient Service Coordinator

The intake coordinator has extensive knowledge of the regulatory guidelines governing home health care admission. Responsible for the overall coordination of agency referrals and scheduling for Medicare and non-Medicare clients. Resource for referral source and work closely with other members of the team to ensure adequate coordination and transition occurs to home health agency. I am directly responsible for scheduling patients to branch field clinicians. Ensure geographic scheduling to reduce drive time and to enhance staff satisfaction. Communication with physician office staff about orders and patient progress information. Order medical supplies and office supplies for branch. Prepare start of care packets for new patients. Cross trained as a human resource coordinator displaying great organization skills with ensuring staff members files are up to date as well as updating missing files and expired professional license, CPR license and vaccine information.

Work Experience:

01/2009 03/10/2021

Johns Hopkins Community Physicians

6350 Stevens Forest road

Columbia, MD 21046

Medical Office Assistant

The Medical Office Assistant (MOA) in the managed care practice provides for smooth flow of patients through the practice, proper disposition of telephone calls that are received by and originate from the practice and for the coordination of patient appointments and correspondence. Offers friendly, courteous assistance to every customer to ensure that they have a positive, professional experience while at JHCP. Moreover, the MOA is responsible for clerical and receptionist duties during the check in and check out process which include providing information with regards to policies, procedures and locations, processing and tracking referrals, verifying patient enrollment and eligibility and electronic medical records keeping. Additionally, the MOA complete various patient request forms for labs, referrals, consults and radiology requests.

As a MOA in the Pediatric Department, I help with the interview process for new hires, serve as a preceptor, employ strong customer service to visitors, callers and respond to insurance regarding basic company operations. I also receive and process incoming and outgoing registered, certified and express mail shipments, implement referral requests and forward them to appropriate physicians for signature. I perform integrated scanning and electronic indexing of faxed records that include forwarding them to various points within the organization. I also coordinate the master schedule to monitor and establish proper scheduling management, complete e cashering of grand total for the whole practice, submit daily co pay collected reconciliation for Pediatric and Family Practice. I order office supplies and kitchen supplies, as well as toners and copier supplies. At the office I help with paying the telephone, office depot and water supply bills from the cost center budget.

Work Experience:

08/2006 01/2009

Howard County General Hospital

5759 Cedar Lane

Columbia, MD 21044

Patient Clerical Assistant

A Patient Clerical Assistant’s primary responsibility is to support patient care delivery by processing physician orders, maintain patient records, manage patient information and provide customer service. This involve working independently, acting as a communications liaison for patients, visitors, and all service department involve in the care of the patient, as well as processing all requests/orders for patient care by fax/phone/computer/intercom and imprinters. Also includes filing, chart assembly and maintenance, maintain patient records, and extensive verbal communication. A Patient Clerical Assistant is also to accurately maintain and monitor appointment schedules for the clinic, accomplish front desk operations, and to ensure access to care, appointments utilization, template and schedule management. It is important to periodically review and update records. Experience with medical terminology is required to transcribe appropriate entries into medical records and medical documentation. A Patient Clerical Assistant also creates and maintains patient chart supplies, arrange for transportation for patients being transferred to other hospitals of facility, transcribe physicians orders successful, retrieve x rays, tests and laboratory results, ensure eligibility of care.

Work Experience:

Anne Arundel Medical Center

10/2004 08/2006

2001 Medical Pkwy

Annapolis, MD 21401

Customer Service Representative

Customer service representatives are available to support patients and families in treatment decisions, crisis interventions, and to help individuals access resources available within the hospital system. Our goals are to serve as a liaison between the patient and the hospital, to keep the lines of communication open at all times, and to find solutions quickly.

Resourcefully transfer patients to clinics for appropriate tests consultation and/or care file medical documentation in the patient records and copies of medical documentation into

research files as necessary. Schedule and register patient for surgery.

Review documents for proper coding and billing reimbursement.

Schedule patient tests, labs, examinations and x rays.

Plan, manage and organize unit activities.

Order supplies for unit.

Transcribe orders and assemble patient charts.

Enter, manipulate and or retrieve information and data from automated

Health care systems.

Operate and monitor appointment schedules.

Education:

Anne Arundel Community College Arnold, MD

Credits Earned: 60

Major: Business Management

Relevant Coursework, Professional Development workshop:

Foundation of Insurance

Government Insurance

Commercial Insurance

Introduction to Computer Systems I/II

SAP Training (office supplies order system)

MAGIC class (customer service development skills)

References:

Available upon request.

Special Skills:

EPIC software.

Medical data entry.

SAP ordering system.

Emdeon

IDX

Record keeping skills.

Microsoft package (Word, Excel, PowerPoint)

Knowledge of Medical office procedures workflow.

Excellent oral and written communication skills.

HIPPA Certified

Medical Terminology

EMR

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