Data Entry Service Representative
Resume:
PJ Brodzinski
Tucson, AZ *5706
*******@*****.***
WORK EXPERIENCE
Brand Ambassador / Event Specialist / Promotional Model
(Various Marketing companies)
Company locations vary; Contract work in Tucson, AZ January 2013 to Present
● Developed and delivered sales, merchandising, and marketing tactics to a large and diverse range of clients
● Engaged and educated potential customers with excellent product knowledge and honesty
● Tracked product orders and sales
● Created in-store displays, set up and promoted in-store events and demonstrations
● Exceeded quality standards for service and sales
● Consistently evaluated and reported customer satisfaction Freelance Independent Contractor
Self-Employed
Tucson, AZ
February 2006 to Present
● Merchandising, demonstrations, surveys, compliance audits; and audio, video, & traditional mystery shopping
● Property Management; evaluated contractors and skilled laborers
● Inspected, evaluated, and approved homes prior to tenant occupancy
● Received invaluable hands' on software (ACI and Alamode) tutoring plus professional advice in proposal & appraisal writing by licensed realtor w/20 years experience
● Promoted and showed homes available for rent; managed application & credit review process
● Created brochures and business cards; recruited, evaluated, and signed potential tenants Senior Customer Service Representative (Remote)
AMERCO
2727 North Central Ave
Phoenix, AZ 85004
Company HQ in Phoenix, AZ; Remote work from Tucson, AZ February 2013 to September 2015
● Handled incoming calls from an international customer base
● Provided detailed information on services and products to customers
● Made appropriate recommendations based on customer requirements
● Resolved conflicts amicably and professionally with all customers
● Processed bookings and reservations within time frames
● Researched and resolved service, product and billing issues
● Maintained accurate and updated records of all customer interactions
● Achieved and exceeded key performance indicators in all areas Account Manager at Davis-Monthan Air Force Base BX Department Store Military Sales & Service Company
5301 S Westmoreland
Dallas, TX 75237
Company HQ in Dallas, TX; Work in Tucson, AZ
December 2006 to April 2009
● Developed and delivered sales, merchandising, and marketing tactics to a large and diverse range of clients
● Regularly took electronic and manual inventories while tracking product orders and sales
● Created in-store displays, set up and promoted in-store events
● Seamlessly managed orders, tracking, receiving, and stocking for 76 separate product lines
● Accurately implemented and maintained plan-o-grams
● Created unique and engaging events for new items during product launch events
● Worked tirelessly to maintain positive and lucrative relationships with BX management staff
● Responsible for hiring and managing a local staff of 11 employees Receptionist / Account Representative / Escrow Assistant / Administration Fidelity National Title Agency, Inc.
Worked out of all 7 branch offices in Tucson, AZ
March 2004 to February 2006
● Performed a wide range of support for all company departments
● Assisted attorneys in processing foreclosures, calculating fees, acting as liaison between clients and attorneys
● Calculated and collected payments and / or payoffs for mortgage loans
● Gained invaluable field training, software tutelage, and professional appraisal and payoff writing experience from the best appraisers, escrow officers, title specialists, and real estate agents Southern Arizona has to offer
● Maintained, edited, proofread, and distributed time-sensitive corporate documents and contact lists
● Support in marketing by creating promotional material, data entry, and database management
● Overseeing corporate officers and branch managers calendars and agendas
● Opened new orders for escrow and maintaining search information
● Answered 80+ incoming telephone lines, greeted / hosted clients, and directed company mail EDUCATION
Courses taken:
● Applied Science (Anatomy / Chemical Dependency / Psychology / Social Work ● Sales, Business, & Marketing
Rio Salado College - Tempe, AZ 2009 to 2014
AA in Business Administration
Brown Mackie College (formerly Chaparral Career College) - Tucson, AZ 1989 to 1990 High School Diploma in General Studies
Amphitheater High School - Tucson, AZ 1984 to 1988 ADDITIONAL SKILLS, HOBBIES, AND ABILITIES
● Volunteer / webmaster for Hug A Pug AZ Dog Rescue, a not for profit charitable organization in Tucson, Arizona. December 2011 to August 2020.
● Volunteer for Junior Achievement of Arizona; visiting elementary schools and educating 1st Grade students on the importance of staying in school, discussing types of jobs and businesses in their local areas, and brainstorming ideas to help in their family and communities.
● Strong written and oral communication skills; heavy experience in sales, demos, produce launches, and merchandising; proven skills in task management, organization, and meeting sales goals and deadlines; strong background in employee supervision, morale boosting, and office administration; flexible schedule; excellent vocabulary and business / evaluation writing experience; proficient in building and maintaining professional websites and company document files; friendly, accommodating and positive demeanor and appearance; speedy typing
(70 wpm), numeric 10-key by touch; proficient in Microsoft Office Suite, Adobe, Microsoft Windows 10, and various other business specific occupational platforms
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