Front Desk Data Entry

LR

LISA ROBICHAUD

adthqi@r.postjobfree.com 702-***-**** Las Vegas, NV 89102

I have 17 years in the medical field in a wide variety of positions. Provided exceptional level of customer service. Focused on providing the highest quality service to health care providers and patients. I am very adaptable and able to work well in a team or individually.

Coordinating referrals Electronic Health Records Management UMC Hospital Las Vegas, Nevada

Admin/Discharge Representative]

06/2015 - 07/2016

Arrived and checked out patients. Incoming phone calls, appointment reminder calls, messages for nurses and doctors, and medical records Healthcare Partners Las Vegas, NV

Referral Specialist

05/2014 - 05/2015

Tracked referral request progress and resolved issues to maintain smooth processing.

Assisted patients by answering questions and providing information regarding referrals.

Entered confidential patient information and updated electronic records in database.

Managed and obtained insurance authorizations for patient referrals from physicians.

Gathered and verified insurance requirements to meet payer requirements.

Scheduled patients according to availability, urgency and insurance authorization guidelines.

Managed up to 100 patient referrals daily through multi-line telephone system.

Answered 30 average daily phone calls to schedule appointments and address patient inquiries.

Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files. Southwest Medical Las Vegas, Nevada

Front Desk Lead

07/2009 - 02/2012

Completed end-of-day reporting

Posted charges,

Handled payment processing and provided customers with receipts and proper bills and change.

Handled all hospital referrals for Gastroenterology Front desk lead of 3 departments

Trained new employees

Responsible for coordinating front desk coverage

Southwest Medical Associates Las Vegas Pulled patient charts for upcoming appointments. Summary

Skills

Experience

, Nevada

Procedure Scheduler

11/2004 - 07/2009

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Answered 40 average daily phone calls to schedule appointments and address patient inquiries. Schedule f/u appointments Scheduled procedure appointments for all Gastroenterology providers. Covered front desk as needed

Completed all data entry for procedures performed at the surgery center and hospital.

Southwest Medical Associates Las Vegas,

Nevada

Patient Care Coordinator

11/2004 - 07/2009

Established strong work network by building professional relationships with physicians and fellow employees.

Administered treatment information to patients, explaining scientific details in easy-to-understand terms.

Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.

Coordinated with providers to insure all testing was completed for prior authorizations. Scheduled outpatient hospital and radiology procedures. Scheduled all follow up appointments

Front desk responsibilities as needed

Southwest Medical Associates Las Vegas,

Nevada

Front Desk Receptionist

05/1998 - 06/2000

Answered and directed incoming calls using multi-line telephone system. Answered phone calls, provided information to callers and connected callers to appropriate people.

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Checkout patients and schedule follow ups

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